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Emergency Assistance Benefits

International Medical Assistance

Eligible insured members of Manulife’s group life and health policies will always be well protected while travelling abroad.

24-hour Worldwide Assistance Service Hotline
(852) 2854 2762

Emergency Assistance Benefits

In case of emergency while travelling abroad, you can contact Inter Partner Assistance (IPA) via its 24-hour Worldwide Assistance Service Hotline for the following free emergency assistance services with unlimited coverage:

  • Telephone medical advice
  • Travel and legal assistance
  • Referral to doctors or hospitals
  • Luggage retrieval
  • Pre-trip information
  • Medical evacuation
  • Repatriation after treatment
  • Compassionate visit
  • Repatriation of mortal remains
  • Advance payment of hospital deposits

Remarks

This Service Program takes effect immediately. All service details are subject to future updates. The above information is for reference only. The types and limit of services provided by IPA are governed by the Emergency Assistance Benefits Provisions of IPA. Please refer to the Provisions or call IPA 24-hour Worldwide Assistance Service Hotline at (852) 2854 2762 for the latest service details.

The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

View more
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