Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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For ORSO - ManuFlex (MIL)

Important to note (to employers and/or employees, whichever is applicable):

  • ManuFlex (MIL) is a pooled retirement fund. You should consider your own risk tolerance level and financial circumstances before investing in any investment portfolios under ManuFlex (MIL). When you are in doubt about the meaning or effect of the contents of this material and as to whether a certain investment portfolio is suitable for you (including whether it is consistent with your investment objectives), you should seek independent financial and/or professional advice. 
  • Investment involves risks. You should understand that your investment is subject to market fluctuations and the value of your investment may fall as well as rise and, accordingly, the amount realized upon redemption may be less than your original investment made and you may suffer significant loss 
  • Manulife (International) Limited is the guarantor of the Capital Guarantee Fund (HK$ and US$) (“CGF”) and Stable Fund (“SF”). Your investment in CGF and SF is therefore subject to the credit risks of Manulife (International) Limited. Please refer to investment policies of CGF and SF of the offering document for details of the credit risks, guarantee features and qualifying conditions. 
  • ManuFlex (MIL) is governed and construed according to the laws of Hong Kong. 
  • Past performance is not indicative of future performance. You should not make your investment decision based on this material alone and should read the offering document for details (including risk factors, fees and charges) before you decide whether to invest in ManuFlex (MIL) and make any investment choices under ManuFlex (MIL). 

 

 

ORSO

ManuFlex (MIL)

 

Manulife ManuFlex MIL ORSO for Corporations
Retirement. The time to live your dreams.

ORSO scheme to suit different needs

ManuFlex (MIL) is the pooled retirement plan for employers with a wide range of investment choices. It currently provides a total of 18 investment funds under Hong Kong dollar policy and 9 investment funds under US dollar policy covering diversified fund choices of equity funds, bond funds, mixed assets funds and guaranteed funds. With our diversified fund platform, you and/or your employees can choose a selection of investment funds based on your investment appetites in accordance with the provisions in the policy.

Your dedicated ORSO partners

Issuer: Manulife (International) Limited
Investment manager: Manulife Investment Management (Hong Kong) Limited

Publications

Product Brochure

Offering document

Monthly Summary

Quarterly Fund Fact Sheet

Severe Weather Trading

Changes related to the investment policy of the underlying funds (Sept 2023)

Changes related to the revised Code on Pooled Retirement Funds and Notice Period (Oct 2022)

Dedicated Services

  • Annual Review: Annual review may be conducted to keep you updated on any changes in investment-related and administrative issues.
  • Monthly Statements: A monthly statement provides you a summary of your ORSO account, with transactions made during the month, for your easy reference.
  • Customer Service Center: You may visit our customer service center located conveniently in Kwun Tong if you need any help.
  • Employer Hotline - 2108 1234: We have a well-equipped call center and well-trained officers who are ready to address your queries. So any help you may need is just a phone call away.
  • Professional Service: Our servicing agents will be delighted to offer assistance in matters relating to retirement plan management.
  • Member Online Service: Members can conveniently view and manage their personal portfolio including personal information, account and contribution status (including summaries of account movements and daily transactions) and perform fund switching^ by simply login to our Manulife Hong Kong website
  • Smart Call Service – 2108 1313: With this interactive voice response system, you may check the latest market value of your fund balance, keep track of fund prices, and even switch funds^ at anytime.
  • Member Hotline – 2108 1388: Our professionally trained customer service staff are just a phone call away to answer your inquiries.
  • Annual Benefit Statement: We provide a detailed bilingual annual benefit statement showing account balance and contribution amount. Members can also login to our Manulife Hong Kong website to view their account status anytime, anywhere.
  • Investment Information Update: Visit https://www.manulife.com.hk and peruse our reports on fund performance and fund managers’ comments presented by our investment experts.
  • Customer Service Center: You may visit our customer service center located conveniently in Kwun Tong if you need any help.

 

^ Applicable to members with HKID number and address on our record and where fund choice selection is provided by employer for individual scheme members.

Warning: Investment involves risks. Please refer to the offering document for details including risk factors, fees and charges of ManuFlex (MIL).

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