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Individual Insurance and Wealth Management e-Statement Service

2018/8/1

We are committed to protecting the environment through continuous improvement of our services. To reduce paper consumption, we are happy to provide you with our e-Statement service covering the following statements and notices:

Individual Insurance e-Statement Wealth Management e-Statement
  • Confirmation of Direct Debit Authorization Setup

  • Confirmation of UnionPay Card Registration for Paying Premium Online

  • Financial Statement

  • Payment Confirmation Notice

  • Policy Anniversary Statement

  • Policy Illustration

  • Subscription Notice

  • Switching Notice

  • Confirmation of Direct Debit Authorization Setup

  • Notice for Distribution of Payout Distribution Investment Choice

  • Policy Statement

  • Subscription Notice

  • Switching Notice


By registering for this service, an e-Alert will be sent to your registered email address once a new e-Statement is ready. You can login our website www.manulife.com.hk to view or download your e-Statements. The respective paper statements will not be sent by mail.

You may change your setting for Individual Insurance / Wealth Management e-Statement by the following ways:

  • Login to our website www.manulife.com.hk
    (Select "Individual Insurance / Wealth Management > e-Statement" at the top > Click "Setting" at the top right > Change your setting and click "Confirm")
  • Call our Smart Call on (852) 2018 1313
    (See the Call Menu for steps)

To contribute a better future, we will make a donation to the Conservancy Association Hong Kong to help sustain their Tree Planting works in honor of our customers supporting e-Statements.

The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

View more
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