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Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Risk Class

A risk class is to be assigned to each investment portfolio according to the seven-point risk classification below based on the latest risk indicator of the investment portfolio. The risk indicator shows the annualized standard deviation based on the monthly rates of return of the fund over the past 3 years, and correct to 2 decimal places. Generally, the greater the annualized standard deviation, the more volatile/risky the investment portfolio. The risk indicator for the investment portfolio will be available 3 years after its launch date.

For the Capital Guarantee Fund (HK$ and US$, where applicable) the risk indicator shows the annualized standard deviation based on the annual declared rates of return of the fund over the past 3 years and correct to 2 decimal places. The actual interest rate of each year is declared annually in January of the following calendar year.

The risk class is prepared with reference to the Mandatory Provident Fund Schemes Authority (“MPFA”) according to the Code on Disclosure for MPF Investment Funds and the risk class may be subject to change according to the quarterly review.

The risk class has not been reviewed or endorsed by the Securities and Futures Commission (“SFC”). The risk class is not a financial tool and must not be relied upon to make any investment decisions and selection of investment portfolios. Note that the risk class is for reference only and is not a substitute for investment advice based on individual circumstances and shall not be relied upon for the selection of investment portfolios. You should seek independent professional financial advice. We are not responsible for any loss occasioned as a result of relying on such information as investment advice.

Risk class 1 2 3 4 5 6 7
Risk indicator Equal or above 0.0%
0.5% 2.0% 5.0%
10.0% 15.0% 25.0%
Less than 0.5% 2.0% 5.0%
10.0%
15.0% 25.0%  
 
Risk class 1 2 3 4 5 6 7
Risk indicator Equal or above 0.0% 0.5% 2.0% 5.0% 10.0% 15.0% 25.0%
Risk class Risk
indicator
Equal or above  Less than
1 0.0% 0.5%
2 0.5% 2.0%
3 2.0% 5.0%
4 5.0% 10.0%
5 10.0% 15.0%
6 15.0% 25.0%
7 25.0%  












Issued by Manulife (International) Limited (Incorporated in Bermuda with limited liability).