Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Manulife Hong Kong bolsters health strategy with new Chief Medical Officer role

For Immediate Release

October 28, 2020

TSX/NYSE/PSE: MFC     SEHK: 945

HONG KONG – Manulife Hong Kong today announced the appointment of Dr. Aggie Ngan as Chief Medical Officer, a newly created role that will enhance the company’s health offerings for customers and improve holistic customer experience through digital innovation. Dr. Ngan will drive the execution of Manulife’s health strategy and provide medical leadership and physician advice for all medical-related functions and services. She will report to Wilton Kee, Vice President, Chief Product Officer and Head of Health of Manulife Hong Kong.

“Health is a key business focus for Manulife Hong Kong and demand for protection is growing. We are investing heavily to build up our capabilities and broaden our choice of customized health solutions to serve the needs of individuals and families, employers and employees,” said Mr. Kee. “Aggie is a great addition to the Health team, bringing a wealth of medical and insurance experience that will strengthen Manulife’s position as a health expert and leader in the insurance industry.”

As Chief Medical Officer, Dr. Ngan is responsible for leading continuous improvement and establishing best practices in underwriting, claims and medical provider management. She will also pursue the development of enhanced customer journeys and work in close collaboration with operations and technology functions to identify and implement initiatives relating to claims experiences, health innovation and digitization.

Dr. Ngan is a qualified general practitioner with solid experience in the insurance industry. Prior to joining Manulife, she worked for another insurance company, with mandates to give medical advice on product features, value-added services and regulatory requirements for health initiatives, as well as providing professional training to underwriting and claims teams. 

This appointment reflects Manulife’s strategic focus on its expanding health portfolio, following the establishment of a new Health function earlier this year. To meet growing demand for health protection, Manulife continues to expand its offerings, in particular with more choice of Voluntary Health Insurance Scheme (VHIS) and critical illness (CI) products. The company’s VHIS solutions are popular with customers, with sales accounting for 59% of all new medical insurance business in the first half of 2020. In July this year, Manulife refreshed its flagship CI products with the ManuBright Care 2 series that provides customers with well-rounded protection including against uncertainties arising from future unknown diseases and financial relief for post-critical illness disability care.

 

Photo:

aggie

Dr. Aggie Ngan

Chief Medical Officer

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.  

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had C$1.2 trillion (HK$6.8 trillion) in assets under management and administration, and in the previous 12 months we made C$30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.