Manulife Hong Kong and Macau Appoints New Chief Financial Officer, Chief Information Officer and Chief Operations Officer to Advance Transformation and Growth

Hong Kong – Manulife Hong Kong and Macau today announced three senior leadership appointments to enhance its finance, technology and operations capabilities as the company accelerates transformation and innovation and enters its next phase of growth across both markets. The appointments represent a succession of strong internal talent, following their predecessors’ moves to take on other senior roles within Manulife.

Hung Ko has been appointed Chief Financial Officer, Hong Kong and Macau, effective January 1, 2027, subject to any required regulatory approvals. Ian Pritchard will become Chief Information Officer, Hong Kong and Macau, effective November 19, 2026, while Venice Chan took on the role of Chief Operations Officer, Hong Kong and Macau, effective October 1, 2026.

As Chief Financial Officer, Mr. Ko will lead Manulife’s Finance organization across Hong Kong and Macau, overseeing its financial strategy and management and working closely with the local leadership team to support the business’s strategic priorities and long-term growth.

Mr. Ko currently serves as Manulife's Global Head of Treasury and Investor Relations, drawing on more than 25 years of financial leadership experience across treasury, capital management, funding and investor relations. Since joining Manulife in 2012, he has held a range of senior leadership roles, including Global Head of Funding and Credit Relationships, Treasurer of Manulife Bank and Vice President, Treasury Finance. Earlier in his career, he held roles in treasury and capital management at Sunlife.  

As Chief Information Officer, Mr. Pritchard will partner closely with business and operations leaders to drive technology-enabled growth, spearhead transformation and further enhance experiences for customers and distributors. He will also help shape the company's strategic priorities and bolster its technology capabilities for future growth.

Since joining Manulife more than a decade ago, Mr. Pritchard has held a number of leadership roles and developed deep knowledge of the company's business, markets and technology landscape. He has played a key part in shaping and executing Manulife Asia's technology strategy and driving large-scale modernization initiatives, including its cloud transformation agenda across Asia and the Greater China region.

As Chief Operations Officer, Ms. Chan leads core insurance operations including Underwriting, Claims, Policy Management, Business Transformation and Customer Services, with oversight responsibilities for Corporate Real Estate and Procurement. She also plays a pivotal role in fast-tracking the company's digital, data and AI ambitions, driving transformation and innovation across Operations, and further elevating customer and distributor experiences.

Ms. Chan brings more than two decades of experience spanning strategy, transformation, operations, customer experience and business growth in Hong Kong and across Asia. Prior to her current role, she led the Claims and Policy Management functions in Hong Kong and Macau. Earlier in her career, she served as Vice President, Chief Strategy & Transformation Officer and Chief Customer Officer at Manulife Vietnam. She also held leadership roles in Manulife Asia’s Regional Strategy and Corporate Development team and served as Chief of Staff to the General Manager of Emerging Markets.

“These appointments reflect the depth of talent within our organization and our commitment to developing our people and creating opportunities for them to grow their careers with us,” said Wilton Kee, Chief Executive Officer of Manulife Hong Kong and Macau. “Hung’s strong financial perspective, Ian’s extensive technology experience and Venice’s deep operational expertise will further strengthen our ability to execute our strategy, accelerate transformation and capture the opportunities ahead. I look forward to working closely with them as we build on our strong foundation and advance our ambitions across Hong Kong and Macau.”

Together, these appointments reinforce Manulife Hong Kong and Macau's commitment to strengthening its leadership and bringing together the expertise needed to support its continued transformation and long-term growth.