Important Notice

With effect from 2 July 2026, the Customer Service Centre of Manulife Investment Management (Hong Kong) Limited is relocated to 23/F., Manulife Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon. This centre provides customer services in relation to Manulife InvestChoice Accounts, Manulife Advanced Fund SFC, Manulife Global Fund and Manulife Hong Kong Series. Please call Customer Contact Centre at 2108 1110 to make an appointment prior to your visit.

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Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife (International) Limited Appoints Lilian Ng as Independent Non-Executive Director

For Immediate Release

June 25, 2026

Hong Kong — Manulife (International) Limited (“Manulife Hong Kong & Macau”) today announced the appointment of Lilian Ng as an Independent Non-Executive Director to its Board.

Ms. Ng brings more than 35 years of leadership experience in the life and health insurance industry across Asia and Australia. Over the course of her career, Ms. Ng has built a strong track record in driving growth, navigating economic cycles, and shaping corporate governance standards. She has served on the boards of numerous entities across Asia and has extensive experience engaging with regulators and supporting sound governance practices.

Ms. Ng is also a qualified actuary from Australia and has held senior leadership roles across actuarial, finance, strategy, and distribution. Her experience includes leading regional business development, building multi-distribution platforms, and advancing customer and digital strategies across diverse markets.

Commenting on the appointment, Wilton Kee, incoming Chief Executive Officer of Manulife Hong Kong and Macau, said: “Ms. Ng’s deep industry expertise, regional perspective and strong governance experience will be a valuable addition to our Board. Her vision, together with her insights into customer strategy, distribution and sustainable growth, will support our long-term growth ambitions as we continue to advance our business in Hong Kong and Macau.”

Ms. Ng said, “I am pleased to join the Board of Manulife (International) Limited as the company enters its next phase of growth. I look forward to working closely with fellow directors and senior management to support the company’s long-term strategy and its commitment to delivering lasting value to customers and stakeholders.”

Previously, Ms. Ng held a range of senior leadership roles at Prudential plc, including Managing Director, Strategic Business Group and Regional Chief Executive Officer for Greater China, where she oversaw business and revenue performance across Hong Kong, Chinese Mainland and Taiwan. She also served as Chief Executive Officer, Insurance for Asia, and Chief Operating Officer at Prudential Corporation Asia. Over her 30-year tenure with Prudential, she gained extensive experience across actuarial, finance, strategy and distribution, and contributed to the development of multi-distribution platforms and customer strategies across the region.

Ms. Ng’s appointment reflects Manulife Hong Kong and Macau’s continued focus on strengthening governance, enhancing independent oversight and deepening Board expertise to support its long-term development.

 

 

 

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Manulife (International) Limited Appoints Lilian Ng as Independent Non-Executive Director

About Manulife Hong Kong and Macau

Manulife Hong Kong has been a trusted name for more than 125 years, while we have served the Macau market for nearly three decades. Since our operations began in Asia in 1897, we have grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.

 

About Manulife

Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as ‘MFC’ on the Toronto, New York, and Philippine stock exchanges, and under ‘945’ on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.