Manulife Partners with Mind HK to Establish New Wellbeing Consultation Hub in Mong Kok

HONG KONG — Manulife Hong Kong (“Manulife”) today announced an expansion of its long‑standing partnership with its strategic charity partner Mind HK, with the establishment of a new in-person Wellbeing Consultation Hub in Mong Kok, providing free one-on-one mental health consultations for adults in response to the community’s growing demand for accessible mental health support.

According to a survey previously conducted by Mind HK and Manulife¹, it is estimated that 36% of Hong Kong residents exhibited symptoms of mild to moderate depression, while 28% showed symptoms of mild to moderate anxiety. Despite this, only 3% of respondents indicated they would prioritize seeking professional psychological support, citing high service costs among the key barriers. The newly established Wellbeing Consultation Hub, fully supported by Manulife and operated by Mind HK, aims to deliver evidence-based and timely mental health support, underscoring Manulife’s continued focus to prioritize health and wellbeing as an integral component of holistic health.

Free one-on-one, in-person Wellbeing Check-in sessions empowering Hongkongers to take the first step in caring for their mental wellbeing

As part of the services available at the Wellbeing Consultation Hub, Mind HK will provide free, one on one, in person mental health consultations through the “Manulife x Mind HK Free In-Person Wellbeing Check-in” initiative. Each session lasts approximately 45 minutes and is conducted by Mind HK's trained iACT Wellbeing Practitioners for individuals in need. These sessions are designed to help participants better understand their mental health status and emotional needs. Following the consultation, the Wellbeing Practitioner may recommend community resources or, where appropriate, refer participants to low-intensity psychological interventions for further follow-up.

Effective immediately, members of the public may register to access this free service to gain greater awareness of their mental wellbeing. Face-to-face mental health consultations help foster trust and a sense of psychological safety, while enabling Wellbeing Practitioners to conduct more comprehensive assessments and provide more effective support through real-time observation. Participants may also opt for online consultations with Wellbeing Practitioners, with the service delivered through flexible formats to accommodate the busy pace of urban life.

"Caring for emotional wellbeing is an important first step towards holistic health. When we learn to listen to our inner selves and attend to our emotions, we are better equipped to care for our physical health, mental wellbeing and everyday lives,” said Celia Ling, Chief Marketing Officer of Manulife Hong Kong and Macau. “Through our long-term partnership with Mind HK, we hope to empower more members of the public to take that first step in seeking support when needed, and to work together to build a healthier and more resilient community."

“Manulife x Mind HK Free In-Person Wellbeing Check-in” Program

• Target participants: Hong Kong residents aged 18 to 65
• Service languages: Cantonese/ English/ Mandarin
• Location: Wellbeing Consultation Hub, Mong Kok (To protect personal privacy, the detailed address will be provided to successful participants upon confirmation)
• Online Registration: Register here
• More information and FAQs: Click here

Nearly 90% of past participants reported gaining practical skills, underscoring the value of community-based mental health support

A co-study previously conducted by Mind HK and Manulife revealed that while many members of the public experience varying degrees of emotional distress, only a small proportion proactively seek professional psychological support, highlighting the need to further strengthen community mental health support.

In response to the study, Mind HK organized a Wellbeing Check-in Day for Manulife, during which Wellbeing Practitioners provided eligible employees, as well as their family members or friends, with 45-minute, one-on-one mental health consultations offered in both in-person and online formats. Post-service surveys showed that nearly 90% of participants reported that the practical coping strategies shared during the consultations helped improve their mental health, while over 90% agreed that the sessions enhanced their awareness of their own mental wellbeing — demonstrating the tangible effectiveness of such services.

The newly established Wellbeing Consultation Hub, conveniently located in Mong Kok’s city centre, offers a high level of privacy and a supportive environment for the delivery of professional, one-on-one mental health consultations, addressing the community's demand for accessible psychological support.

The initiative is aligned to the Manulife Longevity Institute, a global research, thought leadership, innovation, advocacy and community investment platform that aims to drive action to help people thrive at every age. The Wellbeing Consultation Hub contributes to this platform by providing sustainable and accessible mental health support to the community.