[UPDATED] Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families.
To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 

Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

- Emergency support hotline (2108 1333)
: Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.
- Extended grace period for individual life policies: Extended to 12 months, so affected customers can maintain their valuable coverage during this time.
- One-off interest waiver for loans on individual life policies: On existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

View more

[UPDATED] Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families.
To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 

Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

- Emergency support hotline (2108 1333)
: Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.
- Extended grace period for individual life policies: Extended to 12 months, so affected customers can maintain their valuable coverage during this time.
- One-off interest waiver for loans on individual life policies: On existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

View more
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Nearly Half of Hongkongers Show Signs of Depression, Anxiety, or Both, Co-Study by Mind HK and Manulife Hong Kong Estimates

The Hong Kong International Mental Health Conference 2025, organized by Mind HK and supported by headline sponsor Manulife, will convene global experts to address critical support gaps.


For Immediate Release

September 29, 2025

Hong Kong – It is estimated that 46% of Hongkongers have mild to severe symptoms of depression, anxiety or both, with more than 16% falling into the moderate to severe clinical range. This was the headline finding from a survey of 1,000 Hong Kong residents aged 18 and above, commissioned by local mental health charity Mind HK in partnership with Manulife Hong Kong. 

Young adults aged 18–29 were the most affected, with an estimated 43% experiencing symptoms of depression, including 20% assessed as moderate to severe, and 32% experiencing symptoms of anxiety, including 15% assessed as moderate to severe. 

Encourage open dialogue around mental health care

Despite the high prevalence of these symptoms, only 3% of respondents ranked professional counselling or therapy as their top source of support. This highlights a significant reluctance to seek professional help, potentially due to limited access to the appropriate resources, persistent stigmas around mental health support, and financial considerations. These findings underscore the urgent need to normalise evidence-based mental health care and ensure accessible, quality mental health support to help individuals navigate life’s defining moments.

Significant life events affect mental health, respondents report

Life challenges reported by respondents as being most detrimental to mental health were: Major financial difficulties (40%), relationship breakups (35%), job loss or redundancy (33%), death of a close friend (32%), and long-term job-seeking without success (27%). The prevalence of symptoms among younger people is likely due at least in part to facing life transitions such as entering the workforce, financial concerns and future uncertainties. These findings indicate that mental health challenges often arise from common and inevitable life experiences, emphasising the need for mental health support throughout the lifespan.

Emotional support lacking when needed

Research estimated that while 72% believe emotional support during life transitions is important, most do not receive adequate help when it is needed the most.

For example, 25% of respondents who experienced pregnancy loss in the past 12 months reported feeling completely unsupported, showing how emotional well-being is often overlooked during critical moments.

“We recognize that mental health is a critical part of holistic well-being, and the findings from this study highlight the importance of continued attention in this area. As individuals navigate different life stages and transitions, it’s essential to understand the challenges they face from multiple perspectives. Through our collaboration with Mind HK, we aim to foster greater awareness, encourage open conversations, and contribute to a society that prioritizes resilience and overall wellness,” said Patrick Graham, CEO of Manulife Hong Kong and Macau.

International Mental Health Conference in Hong Kong

Supported by headline sponsor Manulife, Mind HK will host the Hong Kong International Mental Health Conference from 6-8 November 2025. Themed “Navigating Life’s Defining Moments”, the event will bring together more than 50 experts to address mental health challenges faced during major life transitions. 

“Adjusting to major life transitions, whether joyful or painful, is central to the human experience. Yet with smaller families, city living, and changing work patterns, traditional sources of wisdom and support are disappearing. Events like pregnancy, parenthood, loss, divorce, or redundancy can feel like personal failures, surrounded by shame and isolation. Experienced alone, these moments can drive long-term and even intergenerational poor mental health. Through our conference, Mind HK is uniting research, lived experience, and community voices to ensure no one has to face life’s defining moments alone,” said Dr Lucy Lord, Executive Chair of Mind HK.

This conference is a central component of the strategic charity partnership between Mind HK and Manulife, launched in May 2024, which aims to raise public awareness of the importance of mental health and the associated support services in Hong Kong. More than 800 attendees from around the world are expected to join, with nearly 70 partners involved. It will feature over 50 international and local speakers from diverse fields, including:

  • Professor Dinesh Bhugra CBE, Professor Emeritus of Mental Health and Cultural Diversity, King’s College London; Past-President of World Psychiatric Association (2014-2017)
  • Dr Amos Cheung, Clinical Psychologist; President-Elect, The Hong Kong Psychological Society (HKPS)
  • Sarah Chapman, Chief Marketing Officer, Manulife Wealth & Asset Management, Global Chief Sustainability Officer, Global Head of Digital and Customer Centricity, Manulife
  • Professor Dixon Chibanda, Professor of Psychiatry, the London School of Hygiene & Tropical Medicine (LSHTM); Founder, The Friendship Bench
  • Donna Kirmani, Chief People Officer, Manulife Hong Kong & Macau
  • Professor Liona Poon, Professor (Clinical) & Co-Team Heads of Maternal Medicine, the Chinese University of Hong Kong

Conference Days 1 and 2 are designed for professionals and anyone interested in mental health, with sessions highlighting evidence-based research addressing the challenges people face throughout their lives. Day 3 features the Mental Well-being Festival, which will offer engaging workshops and various inspiring guest speakers targeted towards the general public, including Rosa Maria Velasco, 6@Rubber Band, Serrini Leung and Crystal Cheung.

With programmes and content catering to both professionals and the general public, the conference aims to provide attendees with practical knowledge and strategies to support themselves and others throughout life’s journey.


Conference Details

  • Dates: 6–8 November 2025
  • Location: Hotel ICON & ReST Hub, Poly U
  • Language:
    • 6-7 Nov: English
    • 8 Nov: English and Cantonese (Cantonese/English simultaneous interpretation will be available for sessions in the ballroom)
  • Website: www.hkmentalhealthconference.com
  • Registration: https://bit.ly/4p0ei3z

About Mind HK

Mind HK, officially known as Mind Mental Health Hong Kong Limited, is a registered charity under Section 88 of the Inland Revenue Ordinance (91/16471), established in 2017. Our mission is to ensure that no one faces a mental health problem alone. Through our work, we hope to improve awareness of mental health and mental health conditions, remove the associated stigma, and provide free psychological support to achieve the best mental health for all in Hong Kong. Together with the existing collaboration and research efforts, we are here to support Hong Kong in becoming a global leader and regional model for public mental health.

For more information about our work, vision, and mission, please visit our website: https://www.mind.org.hk/.

HD photos: https://drive.google.com/drive/folders/1MnC1NF7BjFMoTlAtekb_kPeuR4gaP3Jk?usp=sharing


About Manulife Hong Kong

Manulife Hong Kong has been a trusted name for more than 125 years. Since our operations started in Asia in 1897, we have grown to become one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.


About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping our customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States, providing financial advice and insurance for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2024, we had more than 37,000 employees, over 109,000 agents, and thousands of distribution partners, serving over 36 million customers. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.