Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Confirm
Skip to main content Skip to notification content
Back

Year in Review

No.1 

MPF service provider in Hong Kong1


No.1 

Customer Satisfaction Insurance Brand2 in Hong Kong for 3 consecutive years


No.1 

Brand Advocacy for Hong Kong Insurance Sector3 for 3 consecutive years


124 years

in Hong Kong offering a comprehensive product range: individual, group life and health plans, MPF, mutual funds and wealth management solutions


A leading Canada-based financial services group,

publicly listed

on the Toronto, New York, Philippine and Hong Kong stock exchanges


1 Based on market share in terms of assets under management by scheme sponsor.
Source: Mercer MPF Market Shares Report as at June 30, 2021.

2 YouGov Brand Tracking (Jan 1, 2018 - Dec 31, 2020).

3 YouGov BrandIndex 2018-2020 Brand Advocacy Rankings.

Global investment is what we do to create sustainable value for you

00:00 | 00:00
HD

Canada's first Prime Minister, Sir John A. MacDonald, was the company's first President

Total Retirement Solution

First to introduce a total MPF solution in Hong Kong serving both your pre- and post-retirement needs.

Virtual Face-to-Face Agency Sales Platform

Your Manulife agent is only a click away. Meet on a secure video chat and purchase life insurance, savings, retirement plans and critical illness or other medical protection.

ICU Benefit

Launched an intensive care unit (ICU) benefit that protects customers against uncertainties arising from future unknown diseases and injuries.

Special Coverage for Vaccination

Free protection against vaccination side effects for all new and existing eligible customers in Hong Kong and Macau.

   

   

2020 was a resounding success thanks to our resilient business, focus on our customers, and highly productive and professional agency force despite the year-long challenge we faced. We stayed on course and advanced our ambitious plans to drive our growth agenda. As always, we remain committed to our customers, delivering innovative health and retirement solutions to help make people’s every day better.

Damien Green

Chief Executive Officer, Manulife Hong Kong and Macau

HK$6.3B

Record high

Core earnings

HK$6.3B

Record high

HK$588B

Record high

AUMA

HK$588B

Record high

HK$6.0B

 

Annualized Premium Equivalent (APE) sales

HK$6.0B

 

2.3M +

*Around 1 in 3 people in HK are our customers

No. of customers

2.3M +

*Around 1 in 3 people in HK are our customers

10,706

Record high

No. of agents

10,706

Record high

Financial figures are for FY2020, and the number of customers and agents are both as at December 31, 2020. AUMA - Assets under management and administration.

*Calculated based on the provisional Hong Kong population figure of 7.5M as at end of 2020 posted by the Census and Statistics Department of HKSAR.

Payments to Customers

For insurance, the claims procedure is the moment of truth highlighting the value of protection.

Manulife paid out approximately HK$3.3 billion under individual insurance claims in 2020.

the above claims include both Hong Kong and Macau policies

Making choices with lifelong benefits

On ManuBright Care 2 Plus:

  • Bloomberg Businessweek Financial Institution Awards 2021
    - Excellence Award for Critical Illness and Product Innovation
  • 01 Gold Medal Awards 2020 by HK01
    - Excellence Award of Critical Illness Insurance Products
  • iMoney Insurance Excellence Awards 2020
    - Best Critical Illness Protection and Best Innovative Product

On Manulife’s CI protection:

  • Headline No. 1 Awards 2021 and 2020
    - No. 1 Critical Illness Protection

On Manulife Supreme VHIS Flexi Plan:

  • Bloomberg Businessweek Financial Institution Awards 2021
    - Outstanding Award for Voluntary Health Insurance
  • Metro Finance Greater Bay Area Insurance Awards 2021
    - Outstanding Voluntary Health Insurance Scheme Award
  • Bloomberg Businessweek Financial Institution Awards 2020
    - Excellence Award – Medical Care
  • 10Life 5 Star VHIS Product Award for 2020

On Manulife’s VHIS series:

  • Bloomberg Businessweek Financial Institution Awards 2021
    - Outstanding Award for Medical Care
  • 01 Gold Medal Awards 2020 by HK01
    - Excellence Award of Voluntary Health Insurance Scheme
  • iMoney Insurance Excellence Awards 2020
    - Best Health Product
  • Headline No. 1 Awards 2021 and 2020
    - No. 1 Voluntary Health Insurance Scheme

High Agency Growth

100%

Number of agents doubled over the past decade to over 10,000 in 2020

 

High Performance

No.1

Agency channel ranked No.1 in the market by new business sales (APE) yoy growth rate (full year 2020)
Source: Calculation based on statistics (Long Term Business 2020) published by the Insurance Authority.

  • Virtual F2F
    Unrivalled convenience and security made possible with Virtual Face-to-face Agency Sales Platform. More than 95% of insurance products (except ILAS) can be bought via this platform.
  • Electronic point-of-sales tool ("ePOS")
    Combines electronic proposals and applications, allowing financial advisors to provide customers with customized and forward-thinking solutions anytime, anywhere.

Agent: Li Ying Chuen, David

Anticipating customers’ needs

David’s customer, Matthew, runs his own business and intended to only purchase a pure life protection plan. However, David understands emergency cash is especially important for business owners, as adequate cash flow is critical for day-to-day operations. He suggested taking a savings plan as it might accumulate cash value for the customer in the long run. During the global financial crisis, Matthew’s business suffered from a temporary liquidity shortage and was on the brink of collapse.

Emergency cash saves one’s life

David protected Matthew from bankruptcy. Matthew was grateful and also touched by David’s professional analysis and timely support during his crisis. If David were an advisor who just followed the customer's instruction without genuine care for the customer, he might have solely advised on the amount of life coverage requested. However, David put himself in Matthew’s shoes and drew on his extensive product knowledge and 28 years of experience to give his customer the best possible solution.