Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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FAQ

Hot Questions

   

Misfit trackers are no longer being supported on ManulifeMOVE starting on Mar 11, 2022. Starting from this date, steps from Misfit are not be recorded on ManulifeMOVE, so please connect to another fitness device soonest possible. You are not required to purchase a new fitness device, as you can use your mobile phone as a fitness device.

If you are an iPhone user, besides Fitbit, you can use your iPhone or Apple Watch as a tracker.

If you are an android phone user, besides Fitbit, you can use your phone as a tracker, by connecting Google Fit or Samsung Health.

 

To connect to a different fitness device

  1. Click on “Settings” on navigation at the bottom
  2. Confirm “Misfit” is marked as “updated”, so that your most updated steps on Misfit are synced before you connect to another fitness device
  3. Click on “Misfit”
  4. Select your new choice of fitness device under “Change tracker to”

For iPhone users, step by step connect tracker instruction:

For Android users, step by step connect tracker instruction:

If you have any questions or difficulty, please contact us here , and remember to select “MOVE customer services” under the first drop down menu.

You can learn how much premium discount you can get through the following channels:

1. An eDM sent after the end of each tracking period 

2. Anniversary Statement for the eligible plan(s)

Please note:

  • The premium discount is automatically calculated by the system and the statement will only show the discounted premium of the eligible policy instead of the net discounted amount.
  • The eligible premium discount percentage (5%/ 7%/ 10%) and the eligible bonus premium discount amount (HK$750 or equivalent amount in USD) are listed under “Remarks” in the Anniversary Statement as indicated in the example below: 

In general, premium discounts are applied to the next renewal premium due for eligible plans. That means the eligible plans have to be effective for at least 12 months. Moreover, the premium discounts (5%, 7% or 10%) are calculated according to the accomplished average steps (5,000, 7,000 or 10,000 steps) of the policy's insured during the tracking period in the previous MOVE membership year.

Remarks: The calculation is the same no matter whether the Policy Owner and Insured of the eligible plan are the same person. If the policy’s ownership is changed, please email to us at move_hkenquiry@manulife.com for details.

For steps on how to create a MOVE account, please check out the video below:

For steps on how to log back in to the ManulifeMOVE app, please check out the video below:

In the ManulifeMOVE app, click on “Settings” → “Help Center” (scroll down to the bottom), and you will see “Activated” or “Not Activated” under “Account Information”.

To connect fitness tracker to ManulifeMOVE app on iPhone:

To connect fitness tracker to ManulifeMOVE app on Android:

For steps on how to switch tracking device after connecting to the ManulifeMOVE app, please check out the video below:

Please check out the video below:

After syncing your tracking device with your tracking device app (if applicable), MOVE will be able to display your progress. If you're having difficulty syncing with your tracking device app, or your data does not display in the ManulifeMOVE mobile app after syncing, please try the following troubleshooting tips:

1.  Are you connected to the internet? Ensure you're connected in order for ManulifeMOVE to receive data from your tracking device app.

2.  Do you have Bluetooth enabled? Go to Settings and make sure Bluetooth is turned on.

3.  Are you running the latest version of the ManulifeMOVE mobile app? Please ensure you download updates whenever notified to ensure the best performance from ManulifeMOVE.

4.  Are you using the latest operating system on your mobile? We advise you to keep your mobile phone's operating system up-to-date to ensure the best performance from ManulifeMOVE.

Fitbit users: Please also ensure that you have not revoked access for MOVE to share data with your Fitbit account, as this is difficult to reverse.

To link your Manulife Policy to your ManulifeMOVE account and activate your programme membership, you will need your ID/ Passport number and Date of Birth. You should be receiving an email with guide, once your eligible policy is approved and issued.

You can activate your MOVE account after you create an account on the app, or alternatively, by launching the app and going to 'Dashboard' or ‘Settings’ and tapping on the 'Join MOVE now!' banner, then on 'Activate your MOVE account' after scrolling to the bottom.