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Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife.

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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“MOVE for Joy” Challenge Terms & Conditions

1. Challenge Period

a. “MOVE for Joy” Challenge (“Challenge”) will be divided into below phases:

i. Phase 1: Apr 8 – Apr 14, 2024

ii. Phase 2: Apr 22 – Apr 28, 2024

iii. Phase 3: May 6 – May 12, 2024

iv. Phase 4: May 20 – May 26, 2024

v. Phase 5: Jun 24 – Jun 30, 2024

vi. Phase 6: Jul 29 – Aug 4, 2024

vii. Phase 7: Aug 19 – Aug 25, 2024

viii. Phase 8: Sep 23 – Sep 29, 2024

ix. Phase 9: Oct 21 – Oct 27, 2024

x. Phase 10: Dec 16 – Dec 22, 2024

2. Eligibility

a. Participants must be MOVE members, and have activated the account on the ManulifeMOVE app (“Account”).

3. How to win a reward

a. Each participant must have successfully joined the phase of the Challenge using the Account before the start of the first day of the phase, e.g. If the first day of the phase is Apr 8, 2024, participants must have successfully joined the phase of the challenge on or before Apr 7, 2024 11:59PM.

b. Each phase of the Challenge has its required number of steps, each participant must have completed and synchronized the required steps with the ManulifeMOVE app before the end of the last day of each phase of the Challenge for validation.

4. Reward

a. Successful participants who achieved requirements (“Winner”) defined in Clause 3 above will be entitled to the reward offered for the phase of the Challenge.

b. Winning a merchant offer

i. The merchant offer will be assigned to Winner’s Account, under “My Wallet” under “Rewards Earned” within one week upon winning.
ii. Each merchant offer has its own expiry date and terms and conditions. Winners need to redeem the merchant offer timely and according to the instructions made available in “My Wallet” under “Rewards Earned” in the Winner’s Account.

c. Winning a badge

i. The badge will be assigned to Winner’s Account, under “Badges achieved” within one week upon winning.

d. Winner is not entitled to request for any alternative gift or payment of cash in substitution of reward won.

5. Dishonesty / Fraud

a. Manulife can disqualify participant(s) and/or Winner(s) if he/ she involves in any suspected or actual fraudulent act.

6. Other important information

a. This Challenge and reward are offered without prejudice to ManulifeMOVE sign-up offer, Premium Discount and Bonus Premium Discount.

7. Manulife reserves the right to amend or withdraw the Challenge or relevant terms and conditions, at any time and for any reason.

8. In case of any disputes, the decision of Manulife shall be full and final.

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“MOVE for Joy” Challenge Terms & Conditions