Important Notice
Manulife Hong Kong and Macau has been alerted to a phishing email from the address "info@manuiife-hk.site". This email contains a link and a QR code that direct recipients to a fraudulent website with the domain "manuiife-hk.site", which pretends to be Manulife's official site and attempts to collect personal or credit card information from users.

We want to emphasize that this email and website are not owned, operated, or endorsed by Manulife. We take this matter very seriously and have reported it to Insurance Authority. We are coordinating with the regulatory body for further investigations. We reserve the right to take any necessary legal action.

If you have any doubts or believe you may have provided personal and/or credit card information to the email or website mentioned above, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

“MOVE for Rewards” Challenge Terms & Conditions

1. Challenge Period

a. “MOVE for Rewards” Challenge (“Challenge”) will be divided into below phases:

i. Phase 1: Jan 29 – Feb 4, 2024

ii. Phase 2: Feb 5 – Feb 11, 2024

iii. Phase 3: Feb 12 – Feb 18, 2024

iv. Phase 4: Feb 19 – Feb 25, 2024

v. Phase 5: Feb 26 – Mar 3, 2024

vi. Phase 6: Mar 4 – Mar 10, 2024

vii. Phase 7: Mar 11 – Mar 17, 2024

viii. Phase 8: Mar 18 – Mar 24, 2024

ix. Phase 9: Mar 25 – Mar 31, 2024

x. Phase 10: Apr 1 – Apr 7, 2024

2. Eligibility

a. Participants must be MOVE members, and have activated the account on the ManulifeMOVE app (“Account”).

3. How to win a reward

a. Each participant must have successfully joined the phase of the Challenge using the Account before the start of the first day of the phase, e.g. If the first day of the phase is Jan 29, 2024, participants must have successfully joined the phase of the challenge on or before Jan 28, 2024 11:59PM.
b. Each phase of the Challenge has its required number of steps, each participant must have completed and synchronized the required steps with the ManulifeMOVE app before the end of the last day of each phase of the Challenge for validation.

4. Reward

a. Successful participants who achieved requirements (“Winner”) defined in Clause 3 above will be entitled to the reward offered for the phase of the Challenge.

b. Winning a merchant offer

i. The merchant offer will be assigned to Winner’s Account, under “My Wallet” under “Rewards Earned” within one week upon winning.
ii. Each merchant offer has its own expiry date and terms and conditions. Winners need to redeem the merchant offer timely and according to the instructions made available in “My Wallet” under “Rewards Earned” in the Winner’s Account.

c. Winning a badge

i. The badge will be assigned to Winner’s Account, under “Badges achieved” within one week upon winning.

d. Winner is not entitled to request for any alternative gift or payment of cash in substitution of reward won.

5. Dishonesty / Fraud

a. Manulife can disqualify participant(s) and/or Winner(s) if he/ she involves in any suspected or actual fraudulent act.

6. Other important information

a. This Challenge and reward are offered without prejudice to ManulifeMOVE sign-up offer, Premium Discount and Bonus Premium Discount.

7. Manulife reserves the right to amend or withdraw the Challenge or relevant terms and conditions, at any time and for any reason.
8. In case of any disputes, the decision of Manulife shall be full and final.

Click here to read relevant reward Terms & Conditions.

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“MOVE for Rewards” Challenge Terms & Conditions