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Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife.

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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General terms and conditions of the meet up reward

General terms and conditions of the meet up reward (Hong Kong)

The promotional period is valid from October 17, 2026 at 9 a.m. to December 11, 2026 at 11:59 p.m. (Hong Kong Time) (“Promotional Period”).
HK$30 Convenience Store eGift Voucher ("the Voucher") is applicable to first 5,000 participants ("Participants") who successfully register through the designated registration page and complete a meeting with the designated Manulife insurance advisor or Manulife's distribution partner assigned after registration during the Promotional Period (hereinafter referred to as "the Offer"). Total quota of the Voucher is 5,000 and are available on first-come-first-served basis, while stocks last. For the avoidance of doubt, the first 5,000 eligible Participants will be determined based on Manulife’s system records.
This promotion is only open to individuals aged 18 or above.
This meet up must be held in Hong Kong.
Upon the completion of the meet up within the Promotional Period, Participants who are eligible to receive the Offer will receive the Offer notification email. Participants shall download the Voucher from the designated redemption webpage within the specified period as stated in the Offer notification email.
The Voucher is subject to terms and conditions. Please refer to the terms and conditions of use of the Voucher for details.
The Offer cannot be exchanged for cash or other products and is non-replaceable, non-refundable and non-transferable.
Each Participant shall only be entitled to the Offer once.
Participants acknowledge, agree and accept that Manulife is not the supplier of the Voucher and makes no representation, warranty or undertaking in and shall not be liable in any way for any fault, negligence and/or default in relation to the provision and use of the Voucher provided by the relevant supplier(s). Any disputes arising from the Voucher shall be resolved between the Participant and the relevant supplier(s). The use of the Voucher shall be subject to the terms and conditions as stipulated by the supplier(s) of the Voucher from time to time.
Manulife will not be responsible for and will not re-issue or refund any lost, damaged, stolen, or expired Vouchers.
Manulife insurance advisors and Manulife’s distribution partners are not allowed to participate in this promotion.
Manulife reserves the right to amend, suspend, withdraw or terminate this promotion, or alter the terms and conditions thereof at any time without prior notice. In case of disputes, the decision of Manulife shall be final and binding. Manulife accepts no liability for any such change, termination and withdrawal.
The terms and conditions herein shall be construed in accordance with and governed by the laws of the Hong Kong Special Administrative Region.

General terms and conditions of the meet up reward (Macau)

The promotional period is valid from October 17, 2026 at 9 a.m. to December 11, 2026 at 11:59 p.m. (Macau Time) (“Promotional Period”).
HK$30 Convenience Store eGift Voucher ("the Voucher") are applicable to first 2,000 participants ("Participants") who successfully register through the designated registration page and complete a meeting with the designated Manulife insurance advisor or Manulife's distribution partner assigned after registration during the Promotional Period (hereinafter referred to as "the Offer"). Total quota of the Voucher is 2,000 and are available on first-come-first-served basis, while stocks last. For the avoidance of doubt, the first 2,000 eligible Participants will be determined based on Manulife’s system records.
This promotion is only open to individuals aged 18 or above.
This meet up must be held in Macau.
Upon the completion of the meet up within the Promotional Period, Participants who are eligible to receive the Offer will receive the Offer notification email. Participants shall download the Voucher from the designated redemption webpage within the specified period as stated in the Offer notification email.
The Voucher is subject to terms and conditions. Please refer to the terms and conditions of use of the Voucher for details.
The Offer cannot be exchanged for cash or other products and is non-replaceable, non-refundable and non-transferable.
Each Participant shall only be entitled to the Offer once.
Participants acknowledge, agree and accept that Manulife is not the supplier of the Voucher and makes no representation, warranty or undertaking in and shall not be liable in any way for any fault, negligence and/or default in relation to the provision and use of the Voucher provided by the relevant supplier(s). Any disputes arising from the Voucher shall be resolved between the Participant and the relevant supplier(s). The use of the Voucher shall be subject to the terms and conditions as stipulated by the supplier(s) of the Voucher from time to time.
Manulife will not be responsible for and will not re-issue or refund any lost, damaged, stolen, or expired Vouchers.
Manulife insurance advisors and Manulife’s distribution partners are not allowed to participate in this promotion.
Manulife reserves the right to amend, suspend, withdraw or terminate this promotion, or alter the terms and conditions thereof at any time without prior notice. In case of disputes, the decision of Manulife shall be final and binding. Manulife accepts no liability for any such change, termination and withdrawal.
The terms and conditions herein shall be construed in accordance with and governed by the laws of the Macau Special Administrative Region.

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General terms and conditions of the meet up reward

General terms and conditions of the meet up reward (Hong Kong)