Talk to our experts
Talk to our experts

Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife and AIRSIDE Present the "Manulife x AIRSIDE Longevity & Wellbeing Fest"

As longevity continues to reshape the way we live, improving healthspan has become just as important as extending lifespan, how to proactively manage holistic wellbeing and enhance quality of life has become a key challenge in modern living. As a trusted health partner, Manulife is committed to promoting holistic wellbeing and empowering people to take charge of their health. Manulife believes that health is not only about living longer, but also about improving health span and overall quality of life.

This September, Manulife and AIRSIDE, Kai Tak’s cultural and lifestyle landmark, will join forces for the first time to present the “Manulife x AIRSIDE Longevity & Wellbeing Fest”, a mega annual wellbeing experience event in Hong Kong. Guided by the concept of Holistic Wellbeing, the festival spans physical, mental and emotional wellness, transforming AIRSIDE’s diverse indoor and outdoor spaces into an immersive wellness destination. The event aims to integrate healthy living into everyday life and inspire people to adopt a more proactive approach to their wellbeing.

Manulife x AIRSIDE join forces for the first time to present a mega annual wellbeing festival in Hong Kong

Over three days, over 30 renowned instructors and guest speakers will lead over 60 exciting activities and experiences covering fitness, mental wellbeing, emotional wellness, health knowledge sharing and lifestyle experiences. Through four signature experiences — MOVE Well, CHAT Well, Well Market, and Emo House — participants can explore holistic mind-body experiences, discover their own rhythm of wellbeing, and connect with like-minded individuals who share a passion for healthier and more positive living.

Date: Sep 4 – Sep 6, 2026

Venue: AIRSIDE

Join a diverse lineup of star instructor-led wellness classes, including Yoga, Breathwork, Sound Healing, Urban Farming, Morning & Night Run and more.

Limited Spots Remaining – Secure Your Place Today!

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Participants who successfully complete a class will receive an exclusive goodies bag with curated gift pack, including health supplements and snacks, massage ball, shopping vouchers, and more, bringing the wellbeing experience home!

Explore a Healthier Future with Manulife Health Experts and Special Guests

From inspiring conversations to energizing experiences, be among the first to kick off the Manulife x AIRSIDE Longevity & Wellbeing Fest 2026.

We are delighted to welcome Alex Lam, singer-songwriter and yoga instructor, and Stephanie Au, Hong Kong athlete, to join us in person and share their insights on wellbeing and healthy living. Drawing from their own experiences, they will discuss how to maintain physical and mental wellness, and discover a personal rhythm for living well amid the demands of everyday life.

In addition to the inspiring sharing session, Alex and Stephanie will lead participants through a light stretching and warm-up experience designed to energize both body and mind, setting the stage for three days of immersive health and wellbeing experiences.

Whether you are a wellness enthusiast, a fitness beginner, or simply looking to bring more positive energy into your life, we invite you to join us and experience the spirit of holistic wellbeing and healthy living together.

Date and time: 4 September (Friday) 12:30 PM

Venue: AIRSIDE 2/F Main Stage

The first 50 onsite participants will receive a complimentary gift pack*. Quotas are limited and available on a first-come, first-served basis.

*Terms and conditions apply.