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Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Make Longevity Truly Livable

Hong Kong is among the world’s longest-living cities1, yet healthy years are not keeping pace. This widening healthspan–lifespan gap is driven by rising physical, mental, and financial pressures, alongside changing family structures that are reshaping traditional support. Increasingly, Hongkongers define longevity through quality of life, independence, and purpose — not merely living longer or remaining illness-free2 .

Manulife is committed to making longevity truly livable. We combine research-driven insights, innovation and advocacy, and community partnerships to help people not only live longer, but live healthier and more financially secure lives.

Manulife Longevity Insight Forum

What does it mean to live well in a world where longevity is becoming the new norm?

As longer lifespans become the new norm, the real challenge is no longer how long we live, but how well we live. Under the theme “Beyond Years: Building a Life WellLived”, the Forum will examine how financial resilience, wellbeing, technology and innovation must come together to enable people to live with choice, independence and purpose across every life stage.

Event Details

Date: 22 June 2026

Venue: Regent Hotel

Keynote Session

The New Longevity Mindset: Living Better with Purpose

Longevity is not just about adding years to life, it's about adding meaning to the years that we gain. How do we use these extra years to live with intention, independence, and purpose?

Panel Discussions

1. The Future of Living Well: Insights from Health, Wealth & Social

This panel explores how physical, mental, and financial wellbeing work together to shape how we can live well for longer.

Guest Speakers:

Mr. Kelvin Yuen

– Fine Art Landscape Photographer

Dr. Kin Lai Chung

– Chief Executive Officer, CUHK Medical Centre

2. Silver Economy and Consumer Power

China’s silver consumers are driving growing demand for better health and lifestyle solutions. Their changing expectations are reshaping how individuals and families think about quality of life and ageing.

Guest Speakers:

Mr. Ma Guangyuan

– Renowned Economist 

Prof. Lou Vivian W.Q

– Professor, Department of Social Work and Social Administration at HKU and Director, Sau Po Centre on Ageing at HKU

3. Beyond Healthcare: Building Ecosystems for Healthy Longevity

As people live longer, the focus is shifting from treatment to prevention, personalisation, and coordinated care. This discussion looks at how AI and digital health can help create smarter solutions for healthier longevity.

Guest Speakers:

Ms. Huang Yuan

– Founder and CEO, Quantum Life Quantum Life

Mr. Tommie Lo

– Founder and CEO, Preface

4. Independence is the New Inheritance: Redefining Security in Asia’s Age of Longevity

Drawing insights from Manulife’s Asia Care Survey 2026, this session explores health, wealth, and longevity trends across the region to explore why independence is becoming Asia’s new inheritance.

Stay tuned for more event highlights!


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