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Talk to our experts

Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families. To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 


Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

 

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

 

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

 

- Emergency support hotline (2108 1333): Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.

 

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

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[UPDATED] Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
Manulife (International) Limited (“MIL”) is in the process of re-domiciling from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime. The process is expected to be completed by the end of 2025, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, are unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. For details about your policy, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), or visit our website at manulife.com.hk. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

October 23, 2025 

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Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families. To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 


Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

 

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

 

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

 

- Emergency support hotline (2108 1333): Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.

 

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[UPDATED] Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
Manulife (International) Limited (“MIL”) is in the process of re-domiciling from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime. The process is expected to be completed by the end of 2025, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, are unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. For details about your policy, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), or visit our website at manulife.com.hk. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

October 23, 2025 

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Manulife Joins Hands with Mind HK

At Manulife, one of the pillars of our Impact Agenda is to empower sustained health and well-being, which is why we have collaborated with Mind HK, a mental health charity dedicated to raising awareness and advocating for improved mental health support within the local community through a range of programs and training initiatives, which include:

  • Enhancing Support on Free Talking Therapy – Improving Access to Community Therapies (iACT®)

Trained iACT Well-being Practitioners offer free, short-term, 1-on-1, in-person or remote support to local citizens experiencing mild to severe anxiety, as well as mild to moderate depression or emotional distress. With Manulife’s support, Mind HK is able to strengthen and support the network of graduated practitioners, enabling them to serve people in need more effectively.

  • “More Than a Label” – Anti-Stigma Campaign

This campaign trains individuals who have experienced mental health problems to be ambassadors, sharing their lived experiences through multiple platforms. Manulife supports “More Than a Label” to expand its impact by training more ambassadors, and promotes the campaign through diverse channels in collaboration with Mind HK, encouraging the public to look beyond the typical stigmatizing labels associated with mental health problems.

  • Hong Kong International Mental Health Conference 2025: Navigating Life’s Defining Moments

Manulife and Mind HK will be co-hosting the Hong Kong International Mental Health Conference 2025 in November 2025. This international conference aims to delve into the evidence, psychology, and culture around mental health across the lifespan.

  • Mind HK x Manulife - Your Mental Health Matters Public Awareness Raising Events

Expert speakers will discuss a wide range of mental health topics in a way that is easily digestible for the public, to increase public awareness and understanding.

Latest News

Hong Kong International Mental Health Conference 2025: Navigating Life’s Defining Moments (6-8 Nov 2025)

One of this year’s key initiatives is the Hong Kong International Mental Health Conference 2025, proudly sponsored by Manulife as the headline sponsor. The event is scheduled for 6-8 November this year, with the theme “Navigating Life’s Defining Moments”.

The third day of the conference, Mental Wellbeing Festival, is specially designed for the public. It will feature interactive workshops and inspiring celebrity guests, including singer-songwriter Serrini, band vocalist 6@RubberBand, theatre actress Rosa Maria Velasco, and actress Crystal Cheung! The first two days will focus on professional discussions around mental health across life stages.

Click here to register for the Conference

Past Events

“More Than a Label” Annual Exhibition “Listen to the Beat” (1-15 Aug 2025)

As we grow older, our worries multiply—and we often forget to listen to ourselves.

The “More Than a Label” annual exhibition “Listen to the Beat” was successfully held in Aug 2025, running for two weeks. It featured 5 interactive zones combining audios, videos, texts, and artworks, along with 2 storytelling sessions. The exhibition shared the real-life experiences of nearly 100 Mental Health Ambassadors.

This exhibition invited the public to pause, reflect, and listen—not only to their own inner voices but also to those of others. Together, we explored the deeper meaning behind emotions and challenged the stigma surrounding mental health.

Your Mental Health Matters series #3 – Caregivers and Their Stress (6 May 2025)

"Caregivers" shoulder the enormous responsibility of taking care of those around them. The stress might impact their own mental health.

Director and screenwriter Vincci Cheuk, who has personally taken care of her grandmother for over 16 years, joined hands with Mind HK’s CEO and clinical psychologist Candice, as well as clinical advisor Melissa, to share the mental health challenges faced by caregivers, along with practical tips for coping and self-care. They encouraged participants to adjust their mindset and prioritize self-care, emphasizing that maintaining good mental health is essential in order to care for others effectively.

“More Than a Label” Mental Health Storytelling Event – “Personalising the Percentage” (13 & 14 Mar 2025)

In the busy urban life, stress inevitably affects our mental health. At the “More Than a Label” mental health storytelling event “Personalising the Percentage – Our Mental Health Journeys”, co-hosted with Mind HK, we invited individuals who have experienced mental health problems to share their mental health journeys to inspire and bring positive energy to the public!

This sharing event was held on 13 and 14 Mar, 2025. Several Mental Health Ambassadors shared their mental health journeys and recovery stories. Additionally, the event discussed various mental health topics closely related to our daily lives, as well as trends in mental health and research on anti-stigma. Topics include:

  • Resilience at Workplace: Building a Supportive Culture
  • Real Talk: Men and Mental Health
  • Balance Act: Mental Health for Working Parents
  • To My Younger Self: Prioritising Youth Mental Health

“More Than a Label” Listening to Yourself series #1&3 – The Connection Between Sports and Mental Health (English session on 6 Nov 2024 and Cantonese session on 21 Nov 2024)

The 2024 Paris Olympics brought a wave of excitement for sports and sportsmanship to the public. Meanwhile, athletes’ mental well-being has also gained wide attention. To achieve excellent results, in addition to rigorous training, maintaining good mental health is equally important.

The International Stress Awareness Day falls on the first Wednesday of each November. This year, we have specially organized the first event of "More Than a Label" Listening to Yourself storytelling series with Mind HK to celebrate the occasion!

At the English session on 6 Nov and Cantonese session on 21 Nov, Mind HK ambassadors joined the co-founders of Mind the Waves and Hong Kong Olympians Camille Cheng and Stephanie Au where they shared their mental health journeys, including recovery from conditions like anxiety, depression, and stress, the connection between sports and mental health, and how sports can help alleviate stress.

“More Than a Label” Listening to Yourself series #2 – Face up to Men’s Mental Health (15 Nov 2024)

Traditionally, men are stereotyped by society as strong and independent. However, when emotions strike, choosing to silently endure them only increases stress and suffering. Teenagers, who are in a crucial stage of self-identity and growth, are particularly vulnerable to pressures from school, family, and society, which can make their mental health struggles worse.

Through the "More Than a Label" Listening to Yourself storytelling event #2, co-organized with Mind HK and Teen’s Key, we encouraged men and teenagers to more bravely express their feelings and needs, breaking the stigma surrounding men's mental health in society.

“More Than a Label” Mind HK Ambassador Free Training (Nov 2024)

You may have heard of the negative labels associated with mental health. These labels not only affect others but also stigmatize mental health. Supported by Manulife, the Mind HK "More Than a Label" program aims to train individuals who have experienced mental health problems to become Mind HK Ambassadors and to share their lived experiences. We hope to increase public awareness and concern about mental health, working together to "kick out the labels"!

The training is conducted in Cantonese and includes basic knowledge of mental health, ways to avoid stigma and harm, and how to address public events and the media, and more.

Your Mental Health Matters series #2 – How Does Your Family of Origin Shape the Person You Are Today? (25 Oct 2024)

Our family of origin influences us to varying degrees. Understanding more about our family of origin can help us explore our inner thoughts, break out of negative cycles, and take better care of our emotions.

We invited our health ambassador and a cross-media content creator Hui Yin to share his personal experiences. Opal, Mind HK’s clinical advisor and counseling psychologist, also shared her professional insights on how the family of origin influences personality, family interactions and communication, and intergenerational transmission. This helped participants better care for their own emotions.

Your Mental Health Matters series #1 – Managing Our and Others’ Emotions (21 Jun 2024)

Everyone experiences emotional highs and lows, but how should we properly handle it when we or those around us feel sad? We collaborated with Mind HK to organize our first Your Mental Health Matters event to help participants understand how to manage their own and others' emotional needs.

As our very first public awareness event, we specially invited renowned linguistic scholar-turned-TV host, Benjamin Au Yeung (Ben Sir) to share his "Mental Fridge" concept, encouraging everyone to stock up on their "Mental Food" by focusing on what they value to enhance their resilience and recharge themselves when needed. Additionally, Mind HK's CEO and clinical psychologist Dr. Candice Powell, and a clinical advisor and counseling psychologist, Opal shared professional insights on emotion management. A Mind HK ambassador, Phoebe also shared her personal recovery journey and the challenges she has encountered.