Book doctor

Notes

1. The “Book doctor” feature is available to all Manulife customers. Eligibility requirements may apply to individual services, including complimentary physical check-ups.
2. If you make a booking on behalf of another individual, you must obtain the necessary authority, consent or permission before providing their information.
   

Remarks

• “Book doctor” is the feature name only. Not all services available through this feature are provided by medical doctors. Certain services may be provided by appropriately qualified healthcare professionals. Please review the selected service and service provider details before booking.
• Quality HealthCare Medical Services Limited (“QHMS”) is currently the sole service provider for this feature. Manulife provides the appointment booking channel only. Medical and healthcare services available through this feature are provided by the service provider.
• Submission of a booking request does not constitute acceptance or confirmation of an appointment. Appointment requests are subject to the availability of healthcare professionals, clinic capacity, operational requirements and acceptance by the service provider.
• Use of the “Book doctor” feature does not mean that the relevant medical services or expenses are covered under, eligible for reimbursement under, pre-authorization , or medically necessary for the purposes of any insurance policy. Customers should check their policy benefits, exclusions, limits, claim procedures, pre-authorization requirements and network requirements before receiving any medical service.
  

Terms and conditions

1. Use of the “Book doctor” feature is subject to the applicable terms and conditions. Customers can review the full “Book doctor” related Terms and Conditions in the Manulife HK & Macau Mobile App before accepting and using the feature.
   Please review the following applicable documents before using the feature:
   ●     “Book doctor” Terms and Conditions
   ●     Manulife’s Privacy Policy
   ●     Bupa Group Privacy Notice
   ●     QHMS Terms of Use
   The above documents are available in Manulife Hong Kong Website or Manulife HK & Macau Mobile App.
2. Not for Emergency Use
   2.1.   Please take note that this “Book doctor” feature is not suitable for urgent, emergency, or critical medical situations. If you need urgent advice or treatment, please contact emergency services immediately.
   2.2.  This feature is not suitable for symptoms requiring immediate medical assistance. If you are experiencing symptoms which would require emergency or immediate medical attention, please do not use this feature. Depending on your conditions, you should seek urgent medical assistance or consult a doctor immediately. Such conditions include but are not limited to the following:
   a)     Speech difficulty
   b)     Breathing difficulty
   c)     Chest pain
   d)     Severe bleeding
   e)     Seizures
   f)     Head or spinal injury
   g)     Weakness in arm or leg
   h)     Broken bones
   i)     Sudden onset, severe pain
   j)     Change in mental status, e.g. confusion, unusual behaviours, suicidal thoughts
3. Price and Payment
   3.1.   You can use this feature free of charge, yet this feature is limited to provide online booking for medical appointments and medical services. Please follow the instructions from the service provider to settle the payment for the fees and charges of the medical services you receive.  You are responsible for all fees and charges of the medical services you receive as charged by the Service Provider.  Before using this feature, please consult the Service Provider on their fees and charges.
   3.2.   Any additional cost incurred in connection with the use of this feature and the related medical services shall be borne by you.
   3.3.   Use of the “Book doctor” feature does not mean that the relevant medical service/expenses are covered under, eligible for reimbursement under, pre-authorized under, or medically necessary for the purposes of any insurance policy issued by Manulife and/or other insurance companies. Customers should check their policy benefits, exclusions, limits, claim procedures, pre-authorization requirements and network requirements before receiving any medical service.

In this service details page, ‘you’ and ‘your’ refer to the policyowner. ‘Manulife’, ‘the Company’, ‘we’, ‘us’ and ‘our’ refer to Manulife (International) Limited.

To view our Privacy Policy, you can click here.

This service details page is for view in Hong Kong and Macau only, but not in the Chinese Mainland.

In case of any discrepancy between the English version and the Chinese version of these terms and conditions, the English version shall prevail. In case of dispute, the decision of Manulife shall be final and conclusive.