Healthcare Hotline

Notes

1. No medical diagnosis will be provided. The information provided is not medical advice or recommendation and should not be relied upon by the users in their decision making in relation to their medical conditions. If you need any medical care or emergency medical service, please visit a doctor for consultation immediately.
2. Recommendations and/or referral of specific doctors and/or medical providers will not be provided by the Healthcare Hotline staff.
3. The choice of medical service provider will be from Manulife’s list of Healthcare Network Providers.
4. These services are supportive in nature and shall only be constituted as a value-added service provided by Manulife and not form part of the contractual benefits nor insurance policies. Manulife reserves the right to amend or terminate these services at any time without prior notice. 

Remarks

• The service is supportive in nature, we do not offer medical advice. 
• For the avoidance of doubt, the use of this service does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).

Terms and conditions

The Healthcare Hotline service (‘Service’) is provided by Manulife (International) Limited (‘we’/ ‘us’/ ‘Manulife’). 

A. General Provision

1. Except as otherwise specified in these terms and conditions, all policy provisions applied to Eligible Plans as defined above shall have full force and effect. The Service shall only be constituted as a value-added service provided by Manulife and not form part of the contractual benefit. The Eligible Plans shall be subject to the respective policy provisions at all times. Manulife shall have the right to revise and/or update the terms and conditions of the Service from time to time and/or suspend or terminate the Service at any time without prior notice. In case of disputes, Manulife’s decisions shall be final and conclusive. In the event of any conflict between the terms and conditions for the Service and the respective policy provisions of the Eligible Plans, unless otherwise stated herein, the respective policy provisions of the Eligible Plans shall prevail.
2. The terms and conditions of the Service shall be governed by the applicable laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). In case of any discrepancy between the English version and the Chinese version of these terms and conditions, the English version shall prevail.

B. Eligibility

1. The Service is only applicable to an insured person covered by an in-force policy of Eligible Plan.
2. Insured person under a policy of the abovementioned Eligible Plans is eligible for using the Healthcare Hotline.
3. Manulife shall have the final right to determine eligibility.

C. About the Service

1. The Service availability will be provided from Monday to Friday between 9:00 am-6:00 pm (except Hong Kong public holidays).
2. The Service shall not be applicable to emergency medical conditions.
3. The Service is only available to insured persons located in Hong Kong and Macau.
4. Healthcare Hotline staff has/have medical background or is/are qualified nurse(s). The Service is supportive in nature, and not intended to provide or substitute professional medical advice, diagnosis, or treatment nor be regarded as admission of or assume any responsibility or liability on the part of Manulife. Insured person should always seek the advice of physicians or other qualified health provider in relation to any health problems, conditions, treatment, or any other matters.

In this service details page, ‘you’ and ‘your’ refer to the policyowner. ‘Manulife’, ‘the Company’, ‘we’, ‘us’ and ‘our’ refer to Manulife (International) Limited.

To view our Privacy Policy, you can click here.

This service details page is for view in Hong Kong and Macau only, but not in the Chinese Mainland.

In case of any discrepancy between the English version and the Chinese version of these terms and conditions, the English version shall prevail. In case of dispute, the decision of Manulife shall be final and conclusive.