Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

HealthCompanion

International Medical Assistance / Worldwide Emergency Assistance

Provides you well rounded international medical assistance and worldwide emergency assistance, including 24 hour emergency support

Service overview

Well-rounded International medical assistance or Worldwide emergency assistance services^* are available under your medical coverage, ensuring that you are always well protected while traveling outside your country of residence².

^*International medical assistance is applicable for Hong Kong or Macau residents, whilst Worldwide emergency assistance is applicable for non-Hong Kong and non-Macau residents. The place of permanent residence is based on the insured person’s information when the request to use the services is made.

Service highlight

24-hour emergency support: Free 24-hour alarm centre hotline for prompt medical care in the event of an emergency when travelling abroad
Medical assistance: A wide range of emergency medical assistance services¹ will be offered, e.g. Medical Referral, Advance Payment of Medical Expense, Compassionate Visit, and more
Non-medical assistance: Comprehensive non‑medical assistance services¹, including Emergency Rerouting Arrangements, Legal Referral, Luggage Retrieval, and more

These services shall only be constituted as a value-added service provided by Manulife and/or third-party service providers and not form part of the contractual benefits nor insurance policies. Manulife reserves the right to amend or terminate these services at any time without prior notice. The content here does not contain all the terms and conditions of policies, and the full terms and conditions are set out in the policy document(s). Before making a purchase, you should read the policy provisions for the exact terms and conditions that apply to the relevant products. You can ask us for a copy. ManuGuard Medical Plan/Benefit, ManuMaster Healthcare Series/Benefit and ManuShine Healthcare Series/Benefit are available as basic plans or supplementary benefits. For product details and key product risks, please refer to the relevant product leaflet. For complete product information of VHIS plans, please visit our website at www.manulife.com.hk.

How does it work

1. Request for Assistance

In case of an emergency, call the 24-hour alarm centre hotline below:

(For HK or Macau Residents) (852) 2861 9256
(For non-HK and non-Macau Residents) (852) 2863 5518

2. Provide all below information

Name and ID number of the insured person
Name of Policyholder
Current location and contact phone number
A brief description of assistance required

Eligible plans

This service is available to insured persons covered under any of the following plans and the eligible policy(ies) must be without relevant exclusion(s):

Medical

Manulife Supreme VHIS Flexi Plan^{^}
Manulife Supreme Lite VHIS Supplementary Benefit^{^}
Manulife Supreme Medical Plan^*
Manulife Supreme Lite Medical Supplementary Benefit^*
ManuMaster Healthcare Series / Benefits
ManuShine Healthcare Series / Benefits
Manulife First VHIS Flexi Plan^{^}
Manulife Shelter VHIS Standard Plan^{^}
ManuGuard Medical Plan/Benefit
ManuEnrich Medical Top-up Plan
Hospital Benefit
I'mWell
Premier Life Hospital Benefit
Golden Lifestyle Hospital Benefit
Follow Me ALWAYS^{^}
Follow Me TOMORROW^{^}

^{^} Available in Hong Kong only.

^* Available in Macau only.

Critical illness

Child Care Benefit

Notes

These services are provided by third party service providers which are independent contractors and are not our agents. Manulife makes no representation, warranty or undertaking as to any medical opinions given by the medical service provider or any services given by the service providers. We shall not be liable for any fault, negligence and/or default in the services provided by the service providers. These services may be subject to service charges payable to and determined by the third party service providers from time to time. The Company will not be liable for any transactions therein or any default in the services offered by the third party service providers. The services may change from time to time. Please visit our website at www.manulife.com.hk for the latest provisions for the terms and conditions of these services.
Country of residence shall mean the Hong Kong Special Administrative Region or the Macau Special Administrative Region or the permanent residence shown on the passport(s) of the Insured Person or principal place of employment provided that reasonable evidence of such permanent residence or principal place of employment is available upon request.

Remarks

For the avoidance of doubt, for international medical assistance and worldwide emergency assistance, the insured person’s place of permanent residence is based on his/her information when the request to use the services is made.
For the avoidance of doubt, the use of this service does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).

Terms and conditions

Please visit the latest provisions for the terms and conditions of these services appended at the right.

In this service details page, ‘you’ and ‘your’ refer to the policyowner. ‘Manulife’, ‘the Company’, ‘we’, ‘us’ and ‘our’ refer to Manulife (International) Limited.

To view our Privacy Policy, you can click here.

This service details page is for view in Hong Kong and Macau only, but not in the Chinese Mainland.

[For HK or Macau Residents]

Download Emergency Assistance Benefits Provisions For International Medical Assistance

[For non-HK and non-Macau Residents]

Download PRC And Worldwide Emergency Assistance Benefits Provisions For Worldwide Emergency Assistance

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