Medical Green Passage Service
Service overview
This service1 provides the insured person with a privileged medical referral service in the Chinese Mainland.
Service highlight
- The insured person can book outpatient and inpatient medical consultations with medical specialists under a list of Medical Green Passage Network Hospital2 in the Chinese Mainland. This service provides extra convenience to the insured person without worrying about booking and queuing.
These services shall only be constituted as a value-added service provided by Manulife and/or third party service providers and not form part of the contractual benefits nor insurance policies. Manulife reserves the right to amend or terminate these services at any time without prior notice. The content here does not contain all the terms and conditions of policies, and the full terms and conditions are set out in the policy document(s). Before making a purchase, you should read the policy provisions for the exact terms and conditions that apply to the relevant products. You can ask us for a copy. ManuShine Healthcare Series/Benefit are available as basic plans or supplementary benefits. For product details and key product risks, please refer to the relevant product leaflet.
How does it work
1. Contact us
Contact at the numbers listed below if the insured person from disability covered under eligible Policies and want to secure appointment in the Medical Green Passage Network Hospital2 for consultation or medical treatment.
- From Hong Kong: (852) 2863 5518
- From the Chinese Mainland (Toll‑free): 400 000 3126
2. Provide all below information
- Name of the insured person
- Number of the relevant Policy/ Identity number of the insured person
- Medical certificate(s) or referral letter(s) that show(s) the name of diagnosis, issued by medical practitioners within the last 3 months in respect of the medical problem or issue which the relevant Insured are inquiring about
- The preferred network hospital or specialist within the list of Medical Green Passage Network Hospital2 by the insured person
3. Appointment arrangement
- Our service provider1 will check the availability and the earliest appointment date and time available for the selected hospital/specialist, secure the appointment on behalf of the insured if the available time slots of the appointment are accepted by the insured, and email the insured with the exact date of the appointment.
4. Settlement for medical bills
- All medical expenses incurred by the insured from the attending doctor (including report fees as may be required) shall be paid directly by the insured to such doctor.
- All medical expenses charged by the selected hospital/ specialist for the provision of consultation and treatment shall be borne by the insured.
Eligible plan
This service is available to insured persons covered under any of the following plan and the eligible policy(ies) must be without relevant exclusion(s): |
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Medical |
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Notes
- The Medical Green Passage Service is provided by a third party service provider which is an independent contractor and is not our agent. We reserve the right to change or terminate the Medical Green Passage Service anytime by prior notice. We make no representation, warranty or undertaking as to any service of the third party service providers. We shall not be liable to you or the insured person in any respect of any loss, damage, expense, suit, action or proceedings suffered or incurred by you or the insured person, whether directly or indirectly, arising from or in connection with the service provided or advice given by such third party service providers and/or its agents, or the availability of such services. The availability of the Medical Green Passage Service shall not be regarded as acceptance by Manulife of any liabilities to pay any benefits and/ or reimburse any medical expenses under this service. Please visit our website at www.manulife.com.hk for the latest Medical Green Passage Service provision for the terms and conditions of this service.
- Medical Green Passage Network Hospital means reputable hospitals within the priority booking network of our appointed service provider in the Chinese Mainland. You may refer to the hospital list here.
Remarks
- For the avoidance of doubt, the use of this service does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).
Terms and conditions
Please visit the latest provisions for the terms and conditions of these services appended at the right.
In this service details page, ‘you’ and ‘your’ refer to the policyowner. ‘Manulife’, ‘the Company’, ‘we’, ‘us’ and ‘our’ refer to Manulife (International) Limited.
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This service details page is for view in Hong Kong and Macau only, but not in the Chinese Mainland.
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