Manulife AI Assistant
Manulife AI Assistant
FAQ
FAQ

Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

View more

Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Payment at Banks, Convenience stores or Customer Service Centre

  

Applicable policy currency HKD / USD
Payment currency

HKD / USD

Minimum HKD10,000 / USD1,250
Maximum HKD120,000 / USD15,000

Policy number

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife Hong Kong website.)

Payment type Initial Premium / Renewal Premium
  • Payment in Cash only.
  • You may settle the payment amount by cash in Hong Kong Dollar for policy currency in HKD or USD. Payment by US Dollar notes is applicable for policy currency in USD only.
  • The designated deposit slips can be obtained from any Citibank branch in Hong Kong. Please sign the deposit slip for payment transaction. Please keep the customer’s receipt of the deposit slip for record.
  • This service is not available for Investment Linked Assurance Schemes (ILAS) policies. Applicable products will be determined by Manulife from time to time.

  

Applicable policy currency HKD / USD / RMB
Payment currency HKD (Maximum HKD5,000)

Applicable convenience stores

Any stores below within HK 

- 7-Eleven

- Circle K

- VanGO

- China Resources Vanguard Superstore / Shop

- U-Select

Payment type Renewal Premium
  • Payment in Cash only.
  • Please bring along your Premium Notice / Premium Reminder / Premium Overdue Notice with barcode to designated convenience stores for renewal premium payment .
  • Please keep the payment receipt for record until you receive the Payment Confirmation Notice issued by Manulife.

  

Address Manulife Customer Service Centre, 21/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Service hour Monday to Friday : 9:00 am - 6:00pm
Saturday, Sunday and Public Holiday : Closed 
Payment type Renewal Premium
  • Acceptable Payment: HKD Cash or USD 100 dollar Note, Cheque, Bank Draft, Cashier’s Order or EPS.
  • Bank draft must be accompanied by an official receipt of the issuing bank showing the name of the purchaser.