FAQ
FAQ
Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Individual Insurance

Payment at Banks, Convenience stores or Customer Service Centre

  

Citibank Counter Service
Applicable policy currency HKD / USD
Payment currency

HKD / USD

Minimum HKD10,000 / USD1,250
Maximum HKD120,000 / USD15,000

Policy number

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)
Payment type Initial Premium / Renewal Premium
  • Payment in Cash only.
  • You may settle the payment amount by cash in Hong Kong Dollar for policy currency in HKD or USD. Payment by US Dollar notes is applicable for policy currency in USD only.
  • The designated deposit slips can be obtained from any Citibank branch in Hong Kong. Please sign the deposit slip for payment transaction. Please keep the customer’s receipt of the deposit slip for record.
  • This service is not available for Investment Linked Assurance Schemes (ILAS) policies. Applicable products will be determined by Manulife from time to time.

  

Convenience stores
Applicable policy currency HKD / USD / RMB
Payment currency HKD (Maximum HKD5,000)

Applicable convenience stores

Any stores below within HK 

- 7-Eleven

- Circle K

- VanGO

- China Resources Vanguard Superstore / Shop

- U-Select
Payment type Renewal Premium
  • Payment in Cash only.
  • Please bring along your Premium Notice / Premium Reminder / Premium Overdue Notice with barcode to designated convenience stores for renewal premium payment .
  • Please keep the payment receipt for record until you receive the Payment Confirmation Notice issued by Manulife.

  

Customer Service Centre
Address Manulife Customer Service Centre, 21/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Service hour Monday to Friday : 9:00 am - 6:00pm
Saturday, Sunday and Public Holiday : Closed 
Payment type Renewal Premium
  • Acceptable Payment: HKD Cash or USD 100 dollar Note, Cheque, Bank Draft, Cashier’s Order, Manulife Credit Card or EPS.
  • Bank draft must be accompanied by an official receipt of the issuing bank showing the name of the purchaser.

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