Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method” is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

Thank you for your continued support!

December 5, 2025

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

Thank you for your continued support!

December 5, 2025

Payment Method (Macau)

Macau Payment Detail

Electronic payment

Bank of China Internet banking

Applicable policy currency	HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency	HKD / MOP / USD / RMB
Bill account no.	10-digit Policy Number (You may find the Policy Number from the policy statement, notice or by Logging in to Manulife Hong Kong website.)
Payment type	Initial Premium / Renewal Premium

You may choose to settle the premium with your bank account through internet banking services. Payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. If you have any enquiries, please contact your bank.

Autopay

You can settle your premium payment by autopay through your bank account.

Bank Account (HKD / MOP):

Applicable policy currency	HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency	HKD
Payment type	Renewal Premium

▪ Paper form submission

For other customer holding a bank account in HKD/MOP to set up an autopay, please complete the Direct Debit Authorization (DDA) Application or contact your insurance advisor for enquiry.
To update the autopay arrangement, please complete the Autopay Arrangement Form.

Self-service payment

JETCO ATM (Via Bank Account only)

Applicable policy currency	HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency	MOP
JETCO Merchant code	102
Merchant type / name	Insurance / Manulife (INT’L) Ltd
Bill account no.	10-digit Policy Number (You may find the Policy Number from the policy statement, notice or by Logging in to Manulife Hong Kong website.)
Payment type	Renewal Premium

Cheque or Bank Draft by mail

Payable to	Manulife (International) Limited
Deliver to	G.P.O. Box 3108, Macau
Payment type	Initial Premium / Renewal Premium

Please write down the Policy Owner's Name and Policy Number on the back of cheque / bank draft.

Bank draft must be accompanied by a receipt from the issuing bank showing the name of the purchaser.

For HKD policies, we only accept MOP/HKD cheques or MOP/HKD bank draft issued by banks in Macau, HKD cheques or HKD bank drafts issued by banks in Hong Kong.
For USD policies, we only accept
o MOP / HKD cheques and MOP / HKD bank drafts issued by banks in Macau or Hong Kong, or
o USD cheques and USD bank drafts issued by banks in Macau or Hong Kong or United States.
For other foreign currency policies, we only accept
o MOP / HKD cheques and MOP / HKD bank drafts issued by banks in Macau or Hong Kong.

Customer Service Centre

Customer Service Centre

Address	Avenida De Almeida Ribeiro, No.61, Circle Square, 14 andar A, Macau
Service hour	Monday to Friday : 9:00 am - 5:30pm Saturday, Sunday and Public Holiday : Closed
Payment type	Initial Premium / Renewal Premium

Acceptable Payment: MOP/HKD Cash or USD 100 dollar Note, Cheque, Bank Draft, Cashier’s Order.
Bank draft must be accompanied by an official receipt of the issuing bank showing the name of the purchaser.

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Macau Payment Detail

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