FAQ
FAQ

Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Self-service payment

  

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
JETCO Merchant code 9119
HSBC Merchant type / name Insurance / Manulife (INT’L) Ltd
Bill type 01 - Premium Payment / 02 - Loan Repayment
Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment type Renewal Premium / Loan Repayment

  

Payable to

Manulife (International) Limited 

Deliver to

GPO Box 201, Hong Kong

Payment type Initial Premium / Renewal Premium
  • Please write down the Policy Owner's Name and Policy Number on the back of cheque / bank draft.
  • Bank draft must be accompanied by a receipt from the issuing bank showing the name of the purchaser.
  • For HKD policies, we only accept HKD cheques or HKD bank drafts issued by banks in Hong Kong.
  • For USD policies, we only accept
    o HKD cheques and HKD bank drafts issued by banks in Hong Kong, or
    o USD cheques and USD bank drafts issued by banks in Hong Kong or United States.
  • For other foreign currency policies, we only accept
    o HKD cheques and HKD bank drafts issued by banks in Hong Kong, or
    o other foreign currency bank drafts issued by banks in Hong Kong or overseas.

  

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
HSBC Merchant type / name Insurance / Manulife (International) Ltd
Bill type

01 - Individual Insurance Premium

02 - Loan Repayment

Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment type Renewal Premium
  • You may settle the premium payment through phone banking services. Please contact HSBC for more details.