FAQ
FAQ
Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Self-service payment

  

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
JETCO Merchant code 9119
HSBC Merchant type / name Insurance / Manulife (INT’L) Ltd
Bill type 01 - Premium Payment / 02 - Loan Repayment
Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment type Renewal Premium / Loan Repayment

  

Payable to

Manulife (International) Limited 

Deliver to

GPO Box 201, Hong Kong

Payment type Initial Premium / Renewal Premium
  • Please write down the Policy Owner's Name and Policy Number on the back of cheque / bank draft.
  • Bank draft must be accompanied by a receipt from the issuing bank showing the name of the purchaser.
  • For HKD policies, we only accept HKD cheques or HKD bank drafts issued by banks in Hong Kong.
  • For USD policies, we only accept
    o HKD cheques and HKD bank drafts issued by banks in Hong Kong, or
    o USD cheques and USD bank drafts issued by banks in Hong Kong or United States.
  • For other foreign currency policies, we only accept
    o HKD cheques and HKD bank drafts issued by banks in Hong Kong, or
    o other foreign currency bank drafts issued by banks in Hong Kong or overseas.

  

Applicable policy currency HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency HKD
HSBC Merchant type / name Insurance / Manulife (International) Ltd
Bill type

01 - Individual Insurance Premium

02 - Loan Repayment

Bill account no.

10-digit Policy Number

(You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)

Payment type Renewal Premium
  • You may settle the premium payment through phone banking services. Please contact HSBC for more details.