Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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First time login guide for personal customers

Step 1 of 7:
Welcome to Manulife!
To register for our online services, click here or "Login" at the top right corner, then select "Personal Customer Login".

Step 2 of 7:
Click the "Register" button.

Step 3 of 7:
Enter your HKID / Passport Number and Date of Birth, then click the hyperlink to read the Terms and Conditions and check the box to confirm your acceptance.

Manulife First Time Login Guide for Personal Customers Step 3 Enter Personal Details

Step 4 of 7:
Select to receive your one-time PIN by SMS or email, and confirm your registered mobile number or email address.

Manulife First Time Login Guide for Personal Customers Step 4 Confirm Registered Mobile Number
Manulife First Time Login Guide for Personal Customers Step 4 Confirm Email Address

Step 5 of 7:
Enter the one-time PIN received by SMS or email within 60 minutes.

Manulife First Time Login Guide for Personal Customers Step 5 Enter One Time Pin

Step 6 of 7:
Set up your new PIN for future login.

Manulife First Time Login Guide for Personal Customers Step 6 Set Up Pin

Step 7 of 7:
Click the "LOGIN" button to log in to our Customer Website.

Manulife First Time Login Guide for Personal Customers Step 7 Click Login to Enter

Upon successful login, you can view and manage your policy and portfolio, as well as gaining access to a host of other useful information.

Log in now to enjoy a wide range of online services.