Pre-assessment Service and Cashless Service

Credit Service for Hospitalization　

Hospitalization expenses paid on your behalf to ensure your peace of mind

We’re committed to providing you with the quality services that allow you to stay at a hospital and receive the treatment you need without any financial worries. Before your hospital admission, you can apply for Credit Service for Hospitalization^*. Once the application is approved, we will notify you and the hospital of the pre-approved amount and pay the medical service provider directly on your behalf, so you can cope with the expenses with confidence.

^*This service is exclusively available to ManuMaster Healthcare Series/Benefit, ManuShine Healthcare Series/Benefit, Manulife Supreme VHIS Flexi Plan, Manulife Supreme Lite VHIS Supplementary Benefit, Manulife Supreme Medical Plan and Manulife Supreme Lite Medical Supplementary Benefit customers.

The content of this website does not contain the full terms of the policy, and the full terms can be found in the policy document. The ManuMaster Healthcare Series/Benefit and ManuShine Healthcare Series/Benefit are available as basic plans or supplementary benefits.

Fill in and submit Pre-Authorization Request Form

Submit a completed Pre-Authorization For Credit Service for Hospitalization Form (HK) / Pre-Authorization For Credit Service for Hospitalization Form (Macau) together with any diagnostic report(s) and other related clinical information through Manulife Hong Kong website or mobile app - Apply for pre-assessment at least 5 working days before admission to hospital. We recommend contacting your Manulife advisor to help with your submission.

^Remark:

^{This guideline is only applicable for Manulife Hong Kong website or mobile app - Apply for pre-assessment submission. If you would like to submit by another channel, please contact your Manulife advisor for assistance.}

Receive notification of pre-authorized credit amount

Once the application is approved, we will issue a Letter of Confirmation to inform you and the hospital of the pre-authorized credit amount

Verify your identity for hospital admission

Check in at the hospital by presenting the insured’s identity document for verification

Submit Hospitalization and Surgical Claim Form upon hospital discharge

Upon your hospital discharge, please settle any deductible and/or net balance that exceeds the pre-authorized credit amount (if any), and submit the completed Medical Insurance - Hospitalization and Surgical Claim Form (HK) / Medical Insurance - Hospitalization and Surgical Claim Form (Macau) to us

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Credit Service for Hospitalization　

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