Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Pre-assessment Service and Cashless Service

Oesophago-gastro-duodenoscopy (OGD)/Colonoscopy Pre-Admission Consultation Service

Assess your medical need to help you make suitable arrangements

We offer a pre-admission consultation to help you make the necessary medical arrangements in advance. Based on the insured’s declared health conditions, we will assess whether the admission arrangements are medically necessary.

Complete and submit form

Submit an OGD/Colonoscopy Day Surgery or Hospital Admission Consultation Form that has been completed by the policyholder, the insured or attending doctor at least 5 working days prior to hospitalization by emailing it to health_HK@manulife.com

Receive email notification

The results of the consultation will be emailed to you within 5 working days

Complete the examination and submit claim

Upon completing the examination or your hospital discharge, please settle the bill and submit claim based on the Hospital Claims Instructions as specified in the OGD/Colonoscopy Day Surgery or Hospital Admission Consultation Form.

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