Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Manulife wins four accolades at the Hong Kong Insurance Awards 2019

With top honours achieved in “Outstanding MPF/Employees’ Benefit Product /Service” and “Outstanding Equal Opportunity Employers”

For Immediate Release

October 30, 2019

TSX/NYSE/PSE: MFC         SEHK: 945

Hong Kong – Manulife Hong Kong took home four honours from the Hong Kong Insurance Awards 2019 in recognition of its product innovation and service excellence, as well as its commitment to providing an equitable workplace. The company won the “Outstanding MPF/Employees’ Benefit Product/Service” and “Outstanding Equal Opportunity Employers” awards and was in the top three for “Outstanding Integrated Marketing Strategies” and “Most Innovative Product/Service – Life Insurance (Health)”.

Organised by the Hong Kong Federation of Insurers (“HKFI”) in collaboration with South China Morning Post, the 6th Hong Kong Insurance Awards is one of the most prestigious and reputable annual celebrations in the Hong Kong insurance industry, highlighting outstanding performance and innovation among the industry’s key players.

Guy Mills, Chief Executive Officer at Manulife Hong Kong, said: “We are thrilled to have won such a prestigious series of awards. These honours are testament to the efforts we put in to bringing best-in-class products and services to our customers. In addition, our company’s success is down to our remarkable workforce, and we pride ourselves on being a company where everyone feels at home. We appreciate these awards, which motivate us even more to make strides in delivering the kind of innovations that meet our customer’s needs and benefit society at large.”

Winning the “Outstanding MPF / Employees’ Benefit Product / Service” award recognises Manulife Hong Kong as a leader in digital employee benefits services. Aimed at creating a speedy and paper-free experience for employers and employee customers, the company has innovated a number of forward-thinking e-tools; namely, ClaimSimple.hk, a 3-in-1 web-based platform for eClaims, eMedical card and network doctors search in one go; ec-Work, a market-first mobile app facilitating easy administration of HR and MPF administrative management; and BuySimple.hk, a one of a kind online self-serve tax deductible voluntary contributions application platform.

The top honour in “Outstanding Equal Opportunity Employers” award reinforces the company’s extraordinary success in creating an all-inclusive and welcoming workplace where employees are all treated equally. With diversity and inclusion in its DNA, Manulife embraces diversity across gender identity, age, family status, sexual orientation, disability and ethnic origin, and has been committed to fostering equal opportunity policies and practices across the whole company. 

Manulife Hong Kong was also honoured in the “Outstanding Integrated Marketing Strategies” category in recognition of its success in gaining headwind in the Voluntary Health Insurance Scheme (VHIS) initiative. The company focused its campaign efforts in reminding consumers the potential damage facing insufficient medical coverage. The powerful storytelling was executed unconventionally and mapped against purposeful consumer touchpoints cross multiple digital and traditional platforms.

In the “Most Innovative Product / Service – Life Insurance (Health)” category, Manulife is recognised for its innovation in designing ManuLove Care for “sandwich generations”. Extending Manulife’s holistic suite of protection solutions for customers, ManuLove Care is a first-in-market critical illness solution for a family which breakthrough the framework of general critical illness product. It uniquely extends protection to the insured’s parents and children, and to any future children, with no underwriting required.

This year, 17 award categories have been formed to raise standards across the industry. The prominent panel of judges was comprised of respected figures from the insurance industry and related fields in Hong Kong. They selected the most deserving finalists and winners to set benchmarks and maintain superb professional standards across the industry.

Photos:

Manulife Hong Kong celebrates at the Hong Kong Insurance Awards 2019.

Guy Mills, Chief Executive Officer of Manulife Hong Kong (left), accepts the
“Outstanding Equal Opportunity Employers” award on behalf of the company.

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Asset Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over C$1.1 trillion (HK$6.8 trillion) in assets under management and administration, and in the previous 12 months we made C$29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.