Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Understanding Your Participating Policy Understanding Your Participating Policy
Understanding Your Participating Policy

Two-factor Authentication for Personal Login

2019/9/16

We are committed to bringing you a secure online experience. This November, we will launch two-factor authentication to enhance the security of your personal online account.

 

What this means for you

Starting November 2019, whenever you log in to our website, in addition to your password, you will need to input a one-time PIN (OTP), which will be sent to your registered email address or by SMS to your registered mobile number.

 

Please keep your contact information up-to-date

To ensure continued access to our online services, please update your mobile number and email address by one of the following means:

  • Log in through our website and go to the “Account Setting” page to update contact information; or
  • Complete and return the Change of Contact Details Form to us by fax or by mail.

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