CancerCompanion service
About the service
For insured of designated Manulife health insurance plans¹, you have support through your cancer treatment journey. Our CancerCompanion Service offers supporting services, from preventive to your recovery process, giving you peace of mind at along the way.
Personalized Support Tailored to You
Facing cancer treatment can be challenging, but you’re not alone. Our personalized medical case managers2 and team of health professionals2 provide health information and support to meet your specific needs, assisting you in your recovery journey.
The CancerCompanion Service is a value-added service provided by Manulife and does not form part of the contractual benefits nor forming any part of VHIS certified plans. The eligible products are subject to their respective policy provisions at all times. ManuGuard Medical Plan/Benefit, ManuMaster Healthcare Series/Benefit and ManuShine Healthcare Series/Benefit are available as basic plans or supplementary benefits.
The content of this leaflet does not contain all the terms and conditions of policies, and the full terms and conditions are set out in the policy document(s). Before making a purchase, you should read the policy provisions for the exact terms and conditions that apply to these products. You can ask us for a copy.
For product details and key product risks, please refer to the relevant product leaflet. For complete product information of VHIS plans, please visit our website at www.manulife.com.hk
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Overview of our CancerCompanion Service
How does it work?
Eligible Medical Plans
| The CancerCompanion Service is available to insured persons 1,8 covered under any of the following plans: | |
| Medical |
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| Critical illness |
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Notes
- The above services are applicable to the eligible insured under designated Manulife plans. For details, including applicable plans and eligibility criteria, please contact your Manulife insurance advisor or refer to the relevant service leaflets. Subject to terms and conditions. Unless otherwise specified, the expenses incurred in the above services are at insured person’s own cost. Please refer to the respective service description for more information on each service offered in CancerCompanion Service. For the avoidance of doubt, the use of these services does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).
- No medical diagnosis will be provided, and the information provided is not medical advice or recommendation. It should not be relied upon by the users in their decision making in relation to their medical conditions. If you need any medical care or emergency medical service, please visit doctor for consultation immediately. This service is supportive in nature, and not intended to provide or substitute professional medical advice, diagnosis, or treatment nor be regarded as admission of or assume any responsibility or liability on the part of Manulife. Insured person should always seek the advice of physicians or other qualified health provider in relation to any health problems, conditions, treatment or any other matters. This service is available from Monday to Friday between 9:00am to 6:00pm (except Hong Kong public holidays). Manulife reserves the right to terminate this service at any time without prior notice. Terms and conditions apply. For details, please refer to the Holistic ‘Medical Professional Support Service’ leaflet.
- To be eligible for the independent medical consultation, the insured person must successfully register for the Holistic ‘Medical Professional Support Service’. Independent medical consultation is applicable to insured of eligible Manulife product(s) with no relevant exclusion(s) only. The cost of independent cancer medical consultation services will be covered by Manulife. However, any additional expenses (such as medication, tests, and examinations) will need to be paid by the customer. Terms and conditions apply. For details on the independent medical consultation service, please refer to the Independent Medical Consultation leaflet.
- Each eligible insured can receive at most one Cancer Drug Support Service per life regardless of the number of eligible policies they are insured. Cancer Drug Support Service is applicable to the insured of eligible Manulife product(s) only, and the relevant policy must be without relevant exclusion(s) . Terms and conditions apply. For details, please refer to the Cancer Drug Support Service leaflet.
- Industry-leading is based on comparisons of the administrative services with other publicly available critical illness plans offered by other Hong Kong’s major life insurance companies for individual customers as of March 19, 2025.
- The fees for the medication and the consultation and the related medical expenses including but not limited to the medications and investigations shall be paid by eligible Insured directly to the Hospital upon completion of consultation. The initial consultation will be provided by the Hospital engaged by Prosper Health. The use of the initial consultation is subject to the terms and conditions imposed by Prosper Health and/or the Hospital, which are not agents of Manulife and do not act on behalf of Manulife. Manulife shall make no representation, warranty or undertaking as to the availability or quality or price of the cancer medications, initial consultation and the door-to-door limousine services. For details, please refer to the Cancer Drug Support Service leaflet.
- The fee of the door-to-door limousine service which shall be paid by eligible insured to the driver who provides the door-to-door limousine service in cash, WeChat Pay or Alipay (in RMB only) immediately upon arrival at the drop-off points. Manulife shall not be responsible and/or liable for any surcharge of the door-to-door limousine service. The limousine service will be carried out by third-party limousine service providers engaged by Prosper Health. The use of the limousine service is subject to the terms and conditions imposed by Prosper Health and third-party limousine service providers, which are not agents of Manulife and do not act on behalf of Manulife. Manulife shall make no representation, warranty or undertaking as to any of the limousine service. For details, please refer to the Cancer Drug Support Service leaflet.
- Claims support is only applicable to ManuLoveCare, ManuPrimoCare / ManuPrimoCare (BestStart), ManuBrightCare 2 Plus,ManuBrightCare 2 , Manulife Bright Care PRO, ManuVitalCare, IncomeShield Critical Illness Protector, IncomeGuard Critical Illness Protector , Manulife Supreme VHIS Flexi Plan, Manulife Supreme Lite VHIS Supplementary Benefit, Manulife Supreme Medical Plan, Manulife Supreme Lite Medical Supplementary Benefit, ManuMaster Healthcare Series/ Benefit and ManuShine Healthcare Series/ Benefit. The policy(ies) must be without any relevant exclusion(s) and must have been effective for 2 years from the date of issue or date of reinstatement whichever is later. Terms and conditions apply. For details, please refer to the Holistic ‘Medical Professional Support Service’ leaflet.
- Preventive care and post treatment care services are provided by our partnered medical service providers which are not agents of Manulife and do not act on behalf of Manulife. Manulife’s services are supportive in nature and Manulife shall not be responsible or liable for any diagnosis, advice, or treatment or other acts or omissions of medical service providers. Manulife shall not be liable for any acts or omissions of any other service providers.
- The arrangement of the services and discount provided by our partnered medical service providers may change from time to time without prior notice. The services and discounts are subject to the terms and conditions imposed by our partnered medical service providers.
Remarks
- Please note that some of these services are only available to insured persons located in designated regions only (e.g. Hong Kong), please refer to the relevant terms and conditions for details.
- Manulife reserves the right to change our designated medical services provider(s) for each service from time to time, or revise or terminate these services at any time without prior notice.
- Manulife and its insurance advisor do not have relevant licences and/or qualifications to provide the above medical/transportation services. Medical service providers are independent contractor and are not employees, agents, or servants of Manulife. Manulife shall not be responsible and/or liable for any services, diagnosis, advice or treatment or other acts or omissions of medical service providers. Manulife shall not be liable for any acts or omission of any other service providers.
- In case of any discrepancy between the English version and the Chinese version of these terms and conditions, the English version shall prevail. In case of dispute, the decision of Manulife shall be final and conclusive.
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