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Understanding Your Participating Policy
Understanding Your Participating Policy

Individual claims procedure

Cashless Day Surgery eService

One stop, one-of-a-kind convenience!

All-new Cashless Day Surgery eService

Exclusively available to Manulife First VHIS Flexi Plan customers with Major Medical or Major Medical Plus1, this e-service covers day case colonoscopy and gastroscopy, and provides a list of designated medical specialists2 for your selection.

Online platform for one-stop services

Scan the QR code with the assistance of the clinic’s staff

Input basic personal information. Eligible customers can apply online immediately3

You will be notified of the result of your application3 and cashless amount4 within 3 working days

Enjoy the pre-surgery peace of mind and confirm the completion of the surgical procedure online afterwards

To learn more about the designated medical specialists available for your selection, please contact your Manulife insurance consultant or call the Manulife Customer Service Hotline 2108 1188.

  1. This service is a special administrative arrangement and not a regular product feature. Manulife reserves the right to terminate this service at any time without prior notice.
  2. For the latest information on the designated medical specialists, please contact your insurance agent or call the Manulife Customer Service Hotline.
  3. If your pre-approval application is declined, you will be required to pay the pre-consultation fee at the day case surgery center. 
  4. For fees not included in your coverage, please pay the day surgery center directly.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

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