Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Individual claims procedure

Cashless Day Surgery eService

Manulife Individual Cashless Day Surgery eService

One stop, one-of-a-kind convenience!

All-new Cashless Day Surgery eService

Exclusively available to Manulife First VHIS Flexi Plan customers with Major Medical or Major Medical Plus and Manulife Supreme VHIS Flexi Plan ($0 deductible) customers1, this e-service covers day case colonoscopy and gastroscopy, and provides a list of designated medical specialists2 for your selection.

Online platform for one-stop services

Scan the QR code with the assistance of the clinic’s staff

Input basic personal information. Eligible customers can apply online immediately3

You will be notified of the result of your application3 and cashless amount4 within 3 working days

Cashless Day Surgery eService Customer Guide

To learn more about the designated medical specialists available for your selection, please contact your Manulife Financial Advisor or call the Manulife Customer Service Hotline 2108 1188 for the full list of preferred medical service providers.

  1. This service is a special administrative arrangement and not a regular product feature. Manulife reserves the right to terminate this service at any time without prior notice.
  2. For the latest information on the designated medical specialists, please contact your insurance agent or call the Manulife Customer Service Hotline.
  3. If your pre-approval application is declined, you will be required to pay the pre-consultation fee at the day case surgery center. 
  4. For fees not included in your coverage, please pay the day surgery center directly.

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