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Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Individual claims procedure

Cashless Day Surgery eService

Manulife Individual Cashless Day Surgery eService
One stop, one-of-a-kind convenience!

All-new Cashless Day Surgery eService

Exclusively available to Manulife First VHIS Flexi Plan customers with Major Medical or Major Medical Plus and Manulife Supreme VHIS Flexi Plan ($0 deductible) customers1, this e-service covers day case colonoscopy and gastroscopy, and provides a list of designated medical specialists2 for your selection.

Online platform for one-stop services

Scan the QR code with the assistance of the clinic’s staff

Input basic personal information. Eligible customers can apply online immediately3

You will be notified of the result of your application3 and cashless amount4 within 3 working days

Cashless Day Surgery eService Customer Guide

To learn more about the designated medical specialists available for your selection, please contact your Manulife Financial Advisor or call the Manulife Customer Service Hotline 2108 1188 for the full list of preferred medical service providers.

  1. This service is a special administrative arrangement and not a regular product feature. Manulife reserves the right to terminate this service at any time without prior notice.
  2. For the latest information on the designated medical specialists, please contact your insurance agent or call the Manulife Customer Service Hotline.
  3. If your pre-approval application is declined, you will be required to pay the pre-consultation fee at the day case surgery center. 
  4. For fees not included in your coverage, please pay the day surgery center directly.

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