Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Manulife announces completion of its MPF scheme restructure

Scheme members to benefit from enhanced operation efficiency

For Immediate Release

September 26, 2018

Hong Kong – Manulife Hong Kong today announced the completion of its MPF scheme restructure. On September 26, 2018, Manulife MPF Plan – Basic (“Manulife Basic”) and Manulife MPF Plan – Advanced (“Manulife Advanced”) were merged into Manulife Global Select (MPF) Scheme (“Manulife Global Select”), providing Manulife’s all MPF members an easy, one-stop access to a comprehensive range of 29 constituent funds. 

In addition to a more diversified range of fund choices under Manulife Global Select, all previous members of Manulife Basic and Manulife Advanced are now able to enjoy the same or a lower level of management fees under Manulife Global Select. 

“As the largest MPF scheme sponsor in Hong Kong, Manulife is happy to consolidate our MPF schemes for better administration,” said Raymond Ng, Vice President and Head of Employee Benefits at Manulife Hong Kong. “Merging Manulife Basic and Manulife Advanced into Manulife Global Select allows us to achieve greater economies of scale and higher operation efficiency. We have shared these savings with our members through a fee reduction exercise since August this year.”

Mr Ng added, “With the completion of the scheme restructure, we can focus our resources to further enhance our single MPF platform to deliver greater value for our customers.”

All costs and expenses associated with the scheme restructure are borne wholly by Manulife group of companies. Manulife Basic and Manulife Advanced were formerly known as Standard Chartered MPF Plan – Basic and Standard Chartered MPF Plan – Advanced respectively. They were renamed on November 1, 2016 with Manulife (International) Limited replacing Standard Chartered Bank (Hong Kong) Limited as sponsors of both plans, following the completion of Manulife's acquisition of Standard Chartered’s MPF and ORSO businesses. 

For more details about Manulife Global Select, please click here.

1.Source: “Mercer MPF Market Shares Report” as at June 30, 2018 by Mercer (Hong Kong) Limited, in terms of market share of total MPF assets by scheme sponsor.

Manulife Hong Kong

Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers via Manulife (International) Limited, Manulife Asset Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited, which are members of the Manulife group of companies.

 

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of June 30, 2018, we had over C$1.1 trillion (HK$6,662 billion) in assets under management and administration, and in the previous 12 months we made C$27.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.