Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Manulife wins five accolades at the Hong Kong Insurance Awards 2021

With top honour in “Outstanding Corporate Social Responsibility” in recognition of its commitment to sharing humanity during the pandemic

For Immediate Release

November 5, 2021

TSX/NYSE/PSE: MFC     SEHK: 945

HONG KONG – Manulife Hong Kong took home five honours at the Hong Kong Insurance Awards 2021. The company won the top prize in “Outstanding Corporate Social Responsibility” and was in the top three for “Outstanding MPF / Employees’ Benefit Product / Service”, “Outstanding Integrated Marketing Strategies” and “Outstanding Training & Development” categories. On top of these, Manulife’s financial planner Nicolas Chan was in the top three for the “Outstanding Young Professional of the Year – Intermediary” award.

Organised by the Hong Kong Federation of Insurers (“HKFI”) in collaboration with the South China Morning Post, the Hong Kong Insurance Awards is one of the most prestigious and reputable annual celebrations in the Hong Kong insurance industry. The award program recognizes outstanding achievements of insurance firms, teams, and individual practitioners.

Damien Green, Chief Executive Officer of Manulife Hong Kong and Macau, said: “We are thrilled to have clinched five prestigious awards at this signature industry event. These accolades are testament not only to the strong business results we achieved this year and our persistent dedication to fostering talent, but most importantly, to our unwavering dedication to the community of Hong Kong as a committed corporate citizen serving the city for 124 years. Looking forward, we will continue to invest heavily in our agency force expansion and our health and protection solutions to help make customer decisions easier and live every day better.”

Manulife Hong Kong was honoured with the “Outstanding Corporate Social Responsibility” award in recognition of its projects and commitment to “Share Your Humanity” – one of Manulife’s corporate values that entails finding meaningful ways to build strong and resilient local communities. This has come to the fore since the pandemic, to which the company responded swiftly with targeted and necessary actions to meet immediate social needs. From being the first insurer to give out free masks and health service vouchers, to enabling at-home education with iPad donations, the entire Manulife team worked hard to leverage its expertise in healthcare and digital solutions to support the community. Customers also played a significant role – ManulifeMOVE members participated in the ‘MOVE for Good’ challenge by keeping active for a good cause, their steps and sweat were collectively turned into donated meals to people in need and sports gear for under-resourced children.

Manulife Hong Kong made it to the top three for “Outstanding Integrated Marketing Strategy” category thanks to its successful marketing strategy for the company’s updated critical illness product ManuBright Care 2. Through a holistic campaign based on shaping perceptions and habits, Manulife was able to transform peoples’ perspectives towards critical illness by turning fear into optimism and hope.

Manulife was also among the top three for the “Outstanding MPF / Employees’ Benefit Product / Service” award in recognition for its commitment to providing high quality services as the largest MPF provider1 in Hong Kong. The company offers the most comprehensive MPF platform2 in the city with 29 constituent funds covering a wide spectrum of investment options, enabling members to tailor their MPF portfolios under different market conditions. Since the inception of the MPF System in 2000 till December 31, 2020, over 99% of Manulife MPF members recorded investment gain3.

Manulife’s own training institution, Manulife Business Academy Hong Kong, was a top 3 finalist in the “Outstanding Training & Development” award category. The award acknowledged the achievements of the Academy’s ‘Leader Development Program’ which builds the key skill sets of agency managers so they can better develop and strengthen their teams in the ever-changing business environment.

Photos: 

Manulife Hong Kong celebrates at the Hong Kong Insurance Awards 2021.

Isabella Lau, Chief Customer Officer of Manulife Hong Kong (right), accepts the “Outstanding Corporate Social Responsibility” award on behalf of the company.

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.

About Manulife

Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our global wealth and asset management segment, we serve individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of September 30, 2021, we had CAD$1.4 trillion (HK$8.6 trillion) in assets under management and administration, and in the previous 12 months we made CAD$31.6 billion in payments to our customers.

Our principal operations are in Asia and Canada, and the United States, where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com

Notes:

Source: “Mercer MPF Market Shares Report” as of September 30, 2021 by Mercer (Hong Kong) Limited, in terms of market share of total MPF assets by scheme sponsor.

Source: Mandatory Provident Fund Schemes Authority’s Trustee Service Comparative Platform (https://tscplatform.mpfa.org.hk/scp/eng/index.jsp) as of end of June 2021, in terms of the total number of funds of MPF schemes available.

Source: Manulife (International) Limited. Investment gain means as of December 31, 2020, the sum of account balance plus amount withdrawn exceeds the sum of total contributions made plus transfer-in amount based on all Manulife MPF accounts held by an individual member.