Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Manulife Hong Kong announces senior agency promotions recognizing strong leadership and outstanding performance

For Immediate Release

April 11, 2022

TSX/NYSE/PSE: MFC     SEHK: 945

Hong Kong – Manulife has promoted 46 agency leaders in Hong Kong and Macau in recognition of their outstanding performance. This is the highest number of promotions ever made by Manulife Hong Kong and Macau, and a further demonstration of the Company's ambition to accelerate the growth and expansion of its more than 11,600-strong agency force.

Ivan Chan, Chief Agency Officer for Manulife Hong Kong and Macau, said: “These promotions reflect the high standards and wide range of professional skills of our agency force, as well as its resilience in overcoming last year's challenges. They also highlight our commitment to recognizing the incredible leaders within our agency, who have been boldly scaling new heights through an unwavering focus on making our customers’ lives every day better.”

Dominic Sin
Senior Regional Director

Dominic Sin has been promoted to Senior Regional Director. He joined Manulife in March 2018 as Senior District Director and he has since performed exceptionally in production, recruitment and team management, resulting in his promotion to Regional Director in 2019. He is a winner of multiple awards from the Company, including Senior District Director of the Year in 2018, when he won the champion title for Highest Production Award (Senior Agency Leader & Direct), Highest Productivity Award (Senior Agency Leader & Direct) and Highest Recruitment Award (Senior Agency Leader & Direct). In 2020 and 2021 he was named Regional Director of the Year, winning the champion title for Highest Production Award, Highest Growth Award and Highest Recruitment Award (Senior Agency Leader & Direct). He also earned the MDRT District Award for four years in a row from 2019 to 2022. Externally, Mr. Sin is a winner of many industry honours, such as LUAHK’s Distinguished Manager Award (2019-22), IDA-Manager Category's Platinum Award, and GAMA’s FLA, IMA and MAA awards.

Elaine Sze
Regional Director

Elaine Sze has been promoted to Regional Director. Since joining Manulife in August 1996, she has been deeply committed to the development of her agency team. She was promoted to Senior Branch Manager in 2008, District Director in 2012 and Senior District Director in 2018. She has won many awards from the Company, including Senior District Director of the Year in 2019, when she became a champion for Highest Recruitment Award (Direct). In 2021, she was honoured with the Senior District Director of the Year – Highest Growth Award (Senior Agency Leader & Direct), winning both the champion and 1st runner-up titles. Ms. Sze has been named a winner of the MDRT District Award for six years, and a recipient of many industry awards, such as IDA-Manager Category’s Bronze Dragon, LUA’s QAA and QMA and GAMA's FLA awards.

Arthur Liu
Regional Director

Arthur Liu has been promoted to Regional Director, having joined Manulife in January 2003 as Corporate District Director. Throughout the years, he has shown excellent leadership in driving agency sales, achieving extraordinary results both at individual and team levels. For his remarkable sales achievements, he has been granted multiple awards from the Company, including Senior District Director of the Year (Direct) – Highest Production Award in 2010; Senior District Director of the Year (Direct) – Highest Production (2nd runner-up) in 2013; and Senior District Director of the Year (Senior Agency Leader & Direct) – Highest Production Award (champion) in 2021. He has also won the MDRT District Award for eight consecutive years since 2015.

Ricky Kwok-Hang Cheung
Regional Director

Ricky Kwok-Hang Cheung has been promoted to Regional Director. Since joining Manulife in January 2006, he has demonstrated excellent leadership, being promoted to District Director in 2016 and Senior District Director in 2018. As an MDRT member and an IQA qualifier over the past two years, he has won multiple awards both internally and externally, including Senior District Director of the Year (Direct) – Highest Growth Award (1st runner-up), Highest Production and Highest Recruitment Awards (both 2nd runner-up) in 2018; Highest Growth Award (Direct) (1st runner-up) in 2019; MDRT District Award in 2020; IDA-Manager Category awards; LUA’s QAA, QMA and QLA awards; GAMA’s FLA and IMA awards.

There were promotions also for other senior agency leaders in recognition of their contribution to the Company’s growth. Paul Tang, Daniel Li, Patricia Chan, Bryan Tze, Jeanny Chan, Ricky Wong, Marco Yu and Pat Chan have been promoted to Senior District Director.

Promoted to the position of District Director were: May Choi, Mavis Leung, Miky Yeung, Peter Tse, Colin Ho, Geoffrey Ng, Karen Cheng, Edmond Cheung, Kenny Yu, Wilson Ng, Andy Chau, Vincent Wong, Alice Ng, James Chen, Edmond Chow, Fanny Wong, Mark Lau, Tiffany Cheung, Berry Mok, Aidan Wong, Philip Yeung, Man-Ho Chow, Luiz Lei, Yan Yim, Lydia Wong, Andrew Lam, Nicholas Chan, Ken Cheung, Eric Ng, Gordon Lam, Kan Lam, Ray Iu, Terry Pau and Matt Fung.

About Manulife Hong Kong
Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.

About Manulife
Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our global wealth and asset management segment, we serve individuals, institutions and retirement plan members worldwide. Our principal operations are in Asia and Canada, and the United States, where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. In the previous 12 months we made CAD$31.8 billion in payments to our customers.

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.