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Talk to our experts

[UPDATED] Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families.
To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 

Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

- Emergency support hotline (2108 1333)
: Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.
- Extended grace period for individual life policies: Extended to 12 months, so affected customers can maintain their valuable coverage during this time.
- One-off interest waiver for loans on individual life policies: On existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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[UPDATED] Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families.
To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 

Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

- Emergency support hotline (2108 1333)
: Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.
- Extended grace period for individual life policies: Extended to 12 months, so affected customers can maintain their valuable coverage during this time.
- One-off interest waiver for loans on individual life policies: On existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Employee Choice Arrangement

Manulife MPF Employee Choice Arrangement Scheme

What is Employee Choice Arrangement?

Employee Choice Arrangement (“ECA”) aims to encourage more active management of MPF investment from employees. Upon implementation of ECA on November 1, 2012, an employee can elect to transfer the accrued benefits derived from the employee mandatory contributions made during the current employment to a Personal Account under an MPF trustee and scheme of his/her own choice in one lump sum once per calendar year. The former employment asset from the current contribution account can also be transferred to a personal account or a contribution account in one lump sum at any time.

 

However, accrued benefits derived from mandatory contributions made by an employer are non-transferable and must remain in the original scheme. Every calendar year thereafter, the employee can continue transferring accrued benefits derived from employee mandatory contributions from the past year into the same Personal Account or one held with another MPF trustee.

 

The MPF accrued benefits derived from the Personal Account are transferable to the employee's personal account or contribution account in one lump sum at any time.

Transferability of MPF accrued benefits

Transferability of MPF Assets upon implementation of ECA:

  Current Employment
(Contribution Account)
Former Employment
(Personal Account1)
Accrued Benefits derived from: Employer's Employee's Former Employment
Asset (transferred in
by employee)
Personal Account Asset2
Mandatory Contributions Not transferable2 Transferable to the
employee's personal
account once per calendar year3, 4
Transferable to the employee's personal account or contribution account at anytime in one
lump sum3, 4
Transferable to the employee's personal account or contribution account at anytime in one lump sum3, 4
Voluntary Contributions Transferability is subject to the governing rules of the original scheme2, 3, 4

 

  1. “Personal account” was called “preserved account” prior to the implementation of Employee Choice Arrangement on November 1, 2012.
  2. Transferability of the following accrued benefits remains unchanged after ECA implementation:
    - Contribution account: Derived from employer mandatory contributions and all voluntary contributions, and
    - Personal account asset.
  3. Accrued benefits will be transferred to the new scheme in a lump sum per sub-account (i.e., no partial transfer within sub-accounts). As the transfer takes time, the number of fund units shown in the employee's current MPF account on the date s/he decides to transfer may be different from that as of the date on which the fund units are redeemed. The original trustee will redeem all the fund units in the sub-account(s) on the date of redemption and transfer out the redeemed benefits.
  4. It may take 2-8 weeks to complete a transfer, depending on the nature of transfer and whether complete information is furnished.

Take control of your employee contribution

With ECA, employees can enjoy greater autonomy on their choice of MPF scheme and service provider. All transfer decisions are made by the employees alone. Employees do not need to inform their employers for such decisions or involve them in the process of transfer of MPF accrued benefits.

To learn more about Employee Choice Arrangement, please click here.


Monthly Summary

MPF



Hot offer - Personal Account

To manage your retirement investments more efficiently, you may consolidate your MPF accrued benefits from multiple to a single personal account. With Manulife Personal Account you may enjoy special offers on our management fees by way of bonus rebates (terms and conditions apply)

Learn more

Warning: Investment involves risks. Please refer to the MPF Scheme Brochure and Key Scheme Information Document (KSID) for details including risk factors, fees and charges of the scheme.



For enquiries, talk to your Manulife Intermediary or call our Member Hotline on (852) 2108 1388 / Employer Hotline on (852) 2108 1234.

If you have any questions about scheme administration services, please contact the eMPF Platform at (852) 183 2622 or email enquiry@support.empf.org.hk. For more information, please visit eMPF website at empf.org.hk.

Manulife MPF Overview

Offers you a wide range of constituent funds for an investment portfolio that can be tailored to individual needs and risk appetites, backed by all-round MPF services. You can select from a comprehensive MPF platform offering 29 different constituent funds, ranging from equity funds (international, regional, single-market and sector), bond funds (international, regional and single-market), mixed assets funds (lifestyle and target date), guaranteed funds to money market fund. Besides, the Default Investment Strategy (“DIS”) is also one of the available investment choices for you as required by the legislative requirement.

Learn more

 

Warning: Investment involves risks. Please refer to the MPF Scheme Brochure and Key Scheme Information Document (KSID) for details including risk factors, fees and charges of the scheme.

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