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Talk to our experts

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Terms and Conditions of “Meet up reward (online registration)”

  1. This promotion is held by Manulife (International) Limited (“Manulife”). The promotional period is valid from April 1, 2026 at 9 a.m. to June 30, 2026 at 11:59 p.m. (Hong Kong or Macau Time) (“Promotional Period”).
  2. The 7-Eleven HK$20 eGift Voucher ("the Voucher") (Only applicable to Hong Kong customers) or the HK$20 convenience store eGift Voucher ("the Voucher")(Only applicable to Macau customers) is applicable to first 6,000 participants ("Participants") who successfully register through the designated registration page directed from the advertisement on the designated social platforms or the designated registration page from Manulife website and complete a meeting during the Promotional Period with the designated Manulife insurance advisor assigned after registration. (hereinafter referred to as "the Offer"). The meet up reward quota for Hong Kong and Macau is a total of 6,000, available on first-come-first-served basis, while stocks last. For the avoidance of doubt, the first 6,000 eligible Participants will be determined based on Manulife’s system records.
  3. This promotion is only open to individuals aged 18 or above.
  4. This meet up must be held in Hong Kong or Macau, according to the place of the registration for the designated Manulife insurance advisor’s insurance license.
  5. Upon successful meet up within the Promotional Period, Participants who are eligible to receive the Offer will receive the Offer notification email. Participants shall download the Voucher from the designated redemption webpage within the specified period as stated in the Offer notification email.
  6. The Voucher is subject to terms and conditions. Please refer to the terms and conditions of use of the Voucher for details.
  7. The Offer cannot be exchanged for cash or other products and is non-replaceable, non-refundable and non-transferable.
  8. Participants acknowledge, agree and accept that Manulife is not the supplier of the Voucher and makes no representation, warranty or undertaking in and shall not be liable in any way for any fault, negligence and/or default in relation to the provision and use of the Voucher provided by the relevant supplier(s). Any disputes arising from the Voucher shall be resolved between the Customer and the relevant supplier(s). The use of the Voucher shall be subject to the terms and conditions as stipulated by the supplier(s) of the Voucher from time to time.
  9. Each Participant shall only be entitled to the Offer once.
  10. Manulife will not be responsible for and will not re-issue or refund any lost, damaged, stolen, or expired Vouchers.
  11. Manulife insurance advisors are not allowed to participate in this promotion.
  12. Manulife reserves the right to amend, suspend, withdraw or terminate this promotion, or alter the terms and conditions thereof at any time without prior notice. In case of disputes, the decision of Manulife shall be final and binding. Manulife accepts no liability for any such change, termination and withdrawal.
  13. The terms and conditions herein shall be governed and construed in accordance with the laws of the Hong Kong Special Administrative Region and the Macao Special Administrative Region respectively in relation to Hong Kong and Macau. The courts of Hong Kong and Macau shall respectively have exclusive jurisdiction over any dispute arising out of the terms and conditions.