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Talk to our experts

Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families. To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 


Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

 

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

 

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

 

- Emergency support hotline (2108 1333): Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.

 

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

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[UPDATED] Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
Manulife (International) Limited (“MIL”) is in the process of re-domiciling from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime. The process is expected to be completed by the end of 2025, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, are unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. For details about your policy, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), or visit our website at manulife.com.hk. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

October 23, 2025 

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Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families. To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 


Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

 

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

 

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

 

- Emergency support hotline (2108 1333): Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.

 

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[UPDATED] Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
Manulife (International) Limited (“MIL”) is in the process of re-domiciling from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime. The process is expected to be completed by the end of 2025, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, are unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. For details about your policy, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), or visit our website at manulife.com.hk. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

October 23, 2025 

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Manulife and JUST FEEL Collaborate to Foster the Compassionate School Culture

Manulife has formed a long-term strategic charity partnership with the emotional education charity organization JUST FEEL. This collaboration aims to work closely with partner schools to build a Compassionate School Culture among students, teachers, and parents, creating a systemic impact. It is expected to reach over 100 Primary Schools and 150,000 students, teachers, and parents cumulatively.

This effort aligns with one of the key commitments of Manulife's "Impact Agenda," which is dedicated to empowering sustained health and well-being within the community. Maintaining health and promoting a quality life are crucial to individual well-being and the sustainability of communities, deeply affecting all aspects of our lives. By enhancing students' emotional well-being and cultivating a Compassionate School Culture in schools, this collaboration aims to advance community health and make a positive impact on promoting quality living.

5 Major Collaboration Plans:

  1. Launches the "Re:FEEL School Starter Kit" for the First Time
    Manulife and JUST FEEL have collaborated to launch the "Re:FEEL School Starter Kit" (Compassionate School Programme) for the first time. Through relationship building curriculum, communication tools, and consultation services, schools can initially experience the effectiveness of the programme, fostering relationships between teachers and students and building a Compassionate School Culture.
  2. Hong Kong's First1 JUST FEEL Teacher Community
    This is the first¹ JUST FEEL teacher community in Hong Kong to promote Social-Emotional Learning and Compassionate Communication. It aims to empower teachers to effectively Social-Emotional Learning and Compassionate Communication into the school culture and explore innovative ways to promote emotional education. The community provides a platform for teachers to facilitate cross-school exchanges and collaborative learning. Through regular workshops, lectures, and online discussions, teachers will learn how to effectively integrate Social-Emotional Learning and Compassionate Communication into their classrooms, thereby promoting a Compassionate School Culture.
  3. The First "My Flag Day" Encouraging Students and the Public to Express Their Feelings
    The strategic charity partnership kicks off with a ‘flag paper’ design competition, encouraging students to express their feelings through drawings. Flags will be distributed to the public during the "My Flag Day" event in the fourth quarter of this year, helping more people understand that feelings are neither right nor wrong and learn to accept their emotions.
  4. JUST FEEL Feelings and Needs Cards (Bear Hug Edition)
    These cards, featuring playful illustrations, assist in communication between teachers and students as well as parents and children, helping students recognize and express their feelings and needs, thereby enhancing their emotional well-being. Keep an eye on Manulife's official website and social media for information on how to obtain them.
  5. Hong Kong's First¹ JUST FEEL Financial Advisor Emotional Course
    Helping financial advisors understand and address their own and clients' feelings and needs, effectively improving empathetic communication skills and deepening client relationships.

Latest News

Hong Kong’s first “My Flag Day”

Manulife has been committed to supporting mental and emotional well-being. We are proud to co-host Hong Kong’s first-ever “My Flag Day” with JUST FEEL on October 18 (Sat). This meaningful initiative encourages the public to care for themselves by recognizing and expressing their emotions — further reinforcing our commitment to emotional wellness.

Date: October 18, 2025 (Saturday) Morning
Location: Area such as Causeway Bay, Kowloon Bay, Tseung Kwan O, Yuen Long and Tai Po.

Unlike traditional flag days that focus on fundraising, “My Flag Day” invites people to choose and wear a “Feeling Flag” — designed by local primary school students — that represents how they feel in the moment: happy, excited, angry, warm, sad, or scared. These flags reflect both positive and negative emotions, reminding everyone that feelings are not right or wrong — they deserve to be heard, accepted, and understood.

Past Events

Emotional Interactive Exhibition

During April 24 to April 29, 2024, Manulife and JUST FEEL exhibited outstanding student works from the "My Flag Day" Flag Paper Design Competition to the public at Atrium, Level G, Kai Tak Mall 2. The Emotional interactive Exhibition featured 5 emotion-themed interactive installations, including "Reflection Station", "Needs Station", "Sharing Station", "Care Station", and "Signal Station". The public can not only take photos for memories but also become more aware of their emotional well-being and that of their friends and family.

"My Flag Day" Flag Design Competition

Emotions are neither right nor wrong. Manulife and JUST FEEL co-organized the "My Flag Day" flag design competition, inviting primary school students across Hong Kong to participate. Through creativity and design, the competition encourages students to understand, accept, and express both positive and negative emotions, avoiding suppression.

The "My Flag Day" flag design competition involved more than 50 primary schools and 2,700 students. Flags will be distributed to the public at the "My Flag Day" event at the end of the year, helping more people understand and accept their emotions.

¹ Based on comparisons with other community investment partnerships sponsored by Hong Kong's major life insurance companies as of February 2025.