Holistic ‘Medical Professional Support Service’

1. The service is supportive in nature, we do not offer medical advice. This service is available from Monday to Friday between 9:00am to 6:00pm (except Hong Kong public holidays). The service shall only be constituted as a value-added service provided by Manulife and not form part of the contractual benefit. Manulife reserves the right to terminate this service at any time without prior notice.
2. No medical diagnosis will be provided. The information provided is not medical advice or recommendation and should not be relied upon by the users in their decision making in relation to their medical conditions. If you need any medical care or emergency medical service, please visit doctor for consultation immediately.
3. To be eligible for Personalized Medical Case Manager Service, the policy(ies) under the Eligible Plans meet the following requirements:
   • The insured person must be confirmed with or suspected of having cancer (as defined in policy provisions of the relevant Eligible Plan if applicable) and the respective diagnosis(es) must be supported by a registered medical practitioner; or
   • (Only applicable to insured covered by plans under Category A and B) the insured person is planning to undergo a designated surgery (the designated surgery list may be updated from time to time without prior notice) and the respective diagnosis(es) of the need to undergo designated surgery as recommended by a registered medical practitioner.
4. The above services are applicable to the eligible insured under designated Manulife plans. For details, including applicable plans and eligibility criteria, please contact your Manulife insurance advisor or refer to the relevant service leaflets. Subject to terms and conditions. Unless otherwise specified, the expenses incurred in the above services are at insured person’s own cost. Please refer to the respective service description for more information on each service offered in CancerCompanion Service. For the avoidance of doubt, the use of these services does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).
5. United Family Hospitals include Beijing United Family Hospital of Integrative Medicine, Beijing United Family Hospital, Guangzhou United Family Hospital, Shenzhen New Frontier United Family Hospital and Qingdao United Family Hospital.
6. Personalized Medical Case Manager(s) recommend(s) medical service provider(s) from Manulife network according to insured person’s condition and this is supportive in nature. Manulife and the Personalized Medical Case Manager are not responsible for the insured person’s choice of the recommended medical service providers. Medical service providers are independent contractor and are not employees, agent, or servants of Manulife. Manulife shall not be responsible and/or liable for any diagnosis, advice or treatment or other acts or omissions of medical service providers. Manulife shall not be liable for any acts or omission of any other service providers. The insured person may discontinue the service provided by the Personalized Medical Case Manager at any time by notifying the Personalized Medical Case Manager.
7. Each eligible insured can receive at most one Cancer Drug Support Service per life regardless of the number of eligible policies they are insured. Cancer Drug Support Service is applicable to the insured of eligible Manulife plan(s) only, and the relevant policy must be without relevant exclusion(s). Terms and conditions apply. For details, please refer to the Cancer Drug Support Service leaflet.
   

In case of any discrepancy between the English version and the Chinese version of these terms and conditions, the English version shall prevail.