Holistic ‘Medical Professional Support Service’
Dealing with critical illness like cancer can be physically, psychologically and financially demanding. We are here for you every step of the way with our Holistic ‘Medical Professional Support Service’1.
This service is exclusively available to the customers2 of the following medical plans who are diagnosed or suspected with cancer:
- Manulife Supreme VHIS Flexi Plan,
- ManuMaster Healthcare Series/Benefit,
- ManuShine Healthcare Series/Benefit,
The content of this website does not contain the full terms of the policy(ies), and the full terms can be found in the policy documents. The ManuShine Healthcare Series, and ManuMaster Healthcare Series are available as basic plans or supplementary benefits.
Service highlights
Personalized Service
A personalized Medical Case Manager will be assigned to take care of your medical and emotional needs, as well as handle your claims-related enquiries. Our Medical Case Managers are professionals with medical backgrounds or qualified nurses. They will be able to answer your queries and ease off your worries throughout the cancer treatment journey.
Independent Medical Consultation
To help you getting reassurance on the diagnosis, we have partnered with CUHK Medical Centre (CUHKMC) to offer you a one-time free independent medical consultation. This leads access to doctors with academic background to provide a patient-centered, holistic & evidence-based medical service in a teaching hospital.
The Medical Case Manager will support you by:
Our experts are here to help you!
Thank you for
contacting Manulife!
Dear {Salutation} {FirstName} {LastName},
Your personal enquiry number: {ReferenceID}
We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.
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Call the designated hotline at (852) 2108 1350 or contact your Financial Advisor to apply for the service.
Remarks
- The service is supportive in nature, we do not offer medical advice. This service is available from Monday to Friday between 9:00am to 6:00pm (except public holidays). This service is a special administrative arrangement and not a regular product feature. Manulife reserves the right to terminate this service at any time without prior notice.
- The eligible medical policy must have been in-force for more than 2 years without relevant exclusions. This service is available to eligible customers with confirmed or suspected cancer, including but not limited to lumps, abnormal laboratory tests or imaging, and abnormal bleeding. The diagnosis must be confirmed by a registered medical practitioner.
- The recommended medical service provider will be from Manulife Network.
- Pre-approval Services include, but are not limited to, the Cashless Outpatient Cancer Treatment Service and the Credit Service for Hospitalization. These services do not form any part of Manulife’s medical insurance policies. They are special administrative arrangements and not product features. Manulife reserves the right to terminate these services at any time without prior notice.
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