Holistic ‘Medical Professional Support Service’
Dealing with illness can be physically, psychologically and financially demanding. We are here for you with our Holistic ‘Medical Professional Support Service’1, to provide you with health information and support from qualified health professionals.
Eligible Medical Plans
- Manulife Supreme VHIS Flexi Plan,
- Manulife Supreme Lite VHIS Supplementary Benefit,
- Manulife Supreme Medical Plan,
- Manulife Supreme Lite Medical Supplementary Benefit,
- ManuMaster Healthcare Series/Benefit,
- ManuShine Healthcare Series/Benefit,
The content of this website does not contain the full terms of the policy(ies), and the full terms can be found in the policy documents. The ManuShine Healthcare Series, and ManuMaster Healthcare Series are available as basic plans or supplementary benefits.
Service highlights
Professional team
The service is supported by our Healthcare Hotline team and Personalized Medical Case Managers, consisting of registered nurses or professionals with health backgrounds who understand diagnosis and treatment procedures. They will ease your worries on health issues and treatment journey.
Personalized Medical Case Manager
When diagnosed of cancer or planning to undergo a designated surgery such as “PTCA” and total knee replacement, a Personalized Medical Case Manager2 will be assigned to support you through your treatment journey.
Healthcare Hotline3 will answer your questions on health:
- Provide useful reference to your medical questions
- Healthy lifestyle coaching for chronic diseases
- Clarify confusions on health information and treatment plan
- Ease off your anxiety arose from medical conditions
Personalized Medical Case Manager2 will support you by:
Call the designated hotline at (852) 2108 1350 or contact your Insurance Advisor to apply for the Personalized Medical Case Manager.
Our experts are here to help you!
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Dear {Salutation} {FirstName} {LastName},
Your personal enquiry number: {ReferenceID}
We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.
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Remarks
- The service is supportive in nature, we do not offer medical advice. This service is available from Monday to Friday between 9:00am to 6:00pm (except public holidays). The service shall only be constituted as a value-added service provided by Manulife and not form part of the contractual benefit. Manulife reserves the right to terminate this service at any time without prior notice.
- To be eligible for Personalized Medical Case Manager Service, the policy(ies) under the Eligible Products must be without any relevant exclusion(s) and must have been effective for 2 years from the date of issue or date of reinstatement whichever is later and meet the following requirements:
• the insured person must be confirmed with or suspected of having cancer and the respective diagnosis(es) must be supported by a registered medical practitioner; or
• the insured person is planning to undergo a designated surgery (the designated surgery list may be updated from time to time without prior notice) and the respective diagnosis(es) of the need to undergo designated surgery as recommended by a registered medical practitioner.The recommended medical service provider will be from Manulife Network. - No medical diagnosis will be provided. The information provided is not medical advice or recommendation and should not be relied upon by the users in their decision making in relation to their medical conditions. If you need any medical care or emergency medical service, please visit doctor for consultation immediately.
- The recommended medical service provider will be from Manulife Network.
- Pre-approval Services include, but are not limited to, the Cashless Outpatient Cancer Treatment Service and the Credit Service for Hospitalization. These services do not form any part of Manulife’s medical insurance policies. They are special administrative arrangements and not product features. Manulife reserves the right to terminate these services at any time without prior notice.
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