Holistic ‘Medical Professional Support Service’
About the service
Dealing with illness can be physically, psychologically and financially demanding. We are here for you with our Holistic ‘Medical Professional Support Service’1, to provide you with health information and support from qualified health professionals.
Service highlights
Professional Team |
Personalized Medical Case Manager |
| The service is supported by our Healthcare Hotline team2 and Personalized Medical Case Managers3, consisting of registered nurses or professionals with health backgrounds who understand diagnosis and treatment procedures. They will ease your worries on health issues and treatment journey. | Major illnesses like cancer or surgeries# such as ‘PTCA’ and total knee replacement can be stressful to ones. We will assign a Personalized Medical Case Manager to take care of your medical and emotional needs, and handle claims-related enquiries^. Being diagnosed with cancer is a challenging ordeal, and navigating unfamiliar medical terminology and treatments can be overwhelming. To support you through this journey, we offer the CancerCompanion service4, providing support from prevention to recovery. Additionally, we have partnered with CUHK Medical Centre, Gleneagles Hospital Hong Kong, HKSH Medical Group, and United Family Hospitals in mainland China5 to offer you a free one-time Independent Medical Consultation6. We also provide a cancer drug support service, allowing access to cost-effective prescribed oral medication option7 from Shenzhen New Frontier United Family Hospital. |
#Please refer to the designated surgery list for information on the designated surgeries available. Only applicable to insured covered by plans under Category A and B mentioned below.
^Handle claims-related matters is only applicable to insured covered under Category A and C with policy(ies) without any relevant exclusion(s) and effective for 2 years from the date of issue or date of reinstatement whichever is later.
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We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.
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Eligible plans
The Holistic ‘Medical Professional Support Service’ is available to the insured persons covered under any of the following plans:
Category A
- Manulife Supreme VHIS Flexi Plan
- Manulife Supreme Lite VHIS Supplementary Benefit
- Manulife Supreme Medical Plan
- Manulife Supreme Lite Medical Supplementary Benefit
- ManuMaster Healthcare Series/Benefit
- ManuShine Healthcare Series/Benefit
Category B
- Manulife First VHIS Flexi Plan
- Manulife Shelter VHIS Standard Plan
- ManuGuard Medical Plan/Benefit
- Cancer Treatment Benefit
- ManuEnrich Medical Top-up Plan
Category C
- IncomeGuard Critical Illness Protector
- IncomeShield Critical Illness Protector
- ManuLoveCare
- ManuPrimoCare / ManuPrimoCare (BestStart)
- ManuBrightCare 2 Plus/ManuBrightCare 2
- Manulife Bright Care PRO
- ManuVitalCare
The content of this website does not contain all the terms and conditions of policies, and the full terms and conditions are set out in the policy documents.
Before making a purchase, you should read the policy provisions for the exact terms and conditions that apply to the product(s). You can ask us for a copy. ManuGuard Medical Plan/Benefit, ManuMaster Healthcare Series/Benefit and ManuShine Healthcare Series/Benefit are available as basic plans or supplementary benefits product leaflet(s).
For product details and key product risks, please refer to the relevant product leaflet. For complete product information of VHIS plans, please visit our website at www.manulife.com.hk.
How does it work?
The insured person (or the policyholder, if the insured person is under 18 or where applicable) can register through the designated hotline at (852) 2108 1350 or with your Insurance Advisor.
> If eligible, the insured person will be assigned a Personalized Medical Case Manager.
> The Personalized Medical Case Manager calls the insured person (or policyowner, where applicable) for follow-up and offers one-to-one support at no extra cost@.
> The Personalized Medical Case Manager regularly follows up with the insured person or policyholder on the progress until active treatment ceases or when further enquiries are received.
Notes
- The service is supportive in nature, we do not offer medical advice. This service is available from Monday to Friday between 9:00am to 6:00pm (except Hong Kong public holidays). The service shall only be constituted as a value-added service provided by Manulife and not form part of the contractual benefit. Manulife reserves the right to terminate this service at any time without prior notice.
- No medical diagnosis will be provided. The information provided is not medical advice or recommendation and should not be relied upon by the users in their decision making in relation to their medical conditions. If you need any medical care or emergency medical service, please visit doctor for consultation immediately.
- To be eligible for Personalized Medical Case Manager Service, the policy(ies) under the Eligible Plans meet the following requirements:
• The insured person must be confirmed with or suspected of having cancer (as defined in policy provisions of the relevant Eligible Plan if applicable) and the respective diagnosis(es) must be supported by a registered medical practitioner; or
• (Only applicable to insured covered by plans under Category A and B) the insured person is planning to undergo a designated surgery (the designated surgery list may be updated from time to time without prior notice) and the respective diagnosis(es) of the need to undergo designated surgery as recommended by a registered medical practitioner. - The above services are applicable to the eligible insured under designated Manulife plans. For details, including applicable plans and eligibility criteria, please contact your Manulife insurance advisor or refer to the relevant service leaflets. Subject to terms and conditions. Unless otherwise specified, the expenses incurred in the above services are at insured person’s own cost. Please refer to the respective service description for more information on each service offered in CancerCompanion Service. For the avoidance of doubt, the use of these services does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).
- United Family Hospitals include Beijing United Family Hospital of Integrative Medicine, Beijing United Family Hospital, Guangzhou United Family Hospital, Shenzhen New Frontier United Family Hospital and Qingdao United Family Hospital.
- Personalized Medical Case Manager(s) recommend(s) medical service provider(s) from Manulife network according to insured person’s condition and this is supportive in nature. Manulife and the Personalized Medical Case Manager are not responsible for the insured person’s choice of the recommended medical service providers. Medical service providers are independent contractor and are not employees, agent, or servants of Manulife. Manulife shall not be responsible and/or liable for any diagnosis, advice or treatment or other acts or omissions of medical service providers. Manulife shall not be liable for any acts or omission of any other service providers. The insured person may discontinue the service provided by the Personalized Medical Case Manager at any time by notifying the Personalized Medical Case Manager.
- Each eligible insured can receive at most one Cancer Drug Support Service per life regardless of the number of eligible policies they are insured. Cancer Drug Support Service is applicable to the insured of eligible Manulife plan(s) only, and the relevant policy must be without relevant exclusion(s). Terms and conditions apply. For details, please refer to the Cancer Drug Support Service leaflet.
In case of any discrepancy between the English version and the Chinese version of these terms and conditions, the English version shall prevail.
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