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Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Individual Insurance and Wealth Management e-Statement / e-Notice Types

The following types of e-Statements / e-Notices / e-Endorsements are available on our website and the respective retention periods are as follows:

Individual Insurance e-Statement / e-Notice

Premium-related statements & notices
Retention period

Automatic Premium Loan Notice

Last 24 months
Autopay Reject Letter Last 24 months
Lapse Pending Notice Last 24 months

Payment Confirmation Notice

Last 24 months

Policy Lapsation Notice

Last 24 months

Policy Lapse Notice

Last 24 months
Premium Adjustment Notice Last 24 months

Premium Notice

Last 24 months

Premium Overdue Notice

Last 24 months

Premium Reminder

Last 24 months
Reject of Direct Debit Authorization Setup Letter

Last 24 months
Top-Up Premium Payment Confirmation Letter Last 24 months
Other statements / notices / endorsements
Retention period
Child Registration Reminder Letter Last 12 months
Annual Policy Maturity Notice Last 24 months

Annual Record of Premium Paid

Last 24 months

Annual Summary of Qualifying Deferred Annuity Policy (QDAP)

Last 24 months

ATM Payment Refund Letter

 Last 24 months
Autopay Premium Change Notice Last 24 months
Benefit Step-Up Decline Confirmation Last 24 months
Benefit Step-Up Notice Last 24 months

Confirmation of Beneficiary Designation

Last 24 months

Confirmation of Change of Payment Mode/Method

Last 24 months
Change of Collateral Assignment Confirmation Letter

Last 24 months

Confirmation of Direct Debit Authorization Setup

Last 24 months
Confirmation of Regular Withdrawal Setup Last 24 months
Confirmation of Set Up / Change / Suspension of Regular Withdrawal Last 24 months
Confirmation of Set Up / Change of Distribution of Payout Distribution Investment Choice Last 24 months

Confirmation of UnionPay Card Registration for Paying Premium Online

Last 24 months
Cover-Me-Again Option Reminder

Last 24 months
Disbursement Notice

Last 24 months
Easy Choice Confirmation Last 24 months
Financial Statement Last 24 months

HSBC Bill Payment Refund Letter

 Last 24 months

Important Notice regarding your Financial Needs Analysis

Last 24 months
Incapacity Care Service Withdrawal Notice Last 24 months

Income Payment Option Change Notice

Last 24 months
Income Payment Option Notice

Last 24 months
Increasing Investment Option Notice Last 24 months
International Medical Assistance Card Notification Letter Last 24 months

Invitation Letter for Wellness Program

Last 24 months
Legacy Choice Withdrawal Notice Last 24 months

NB Policy Replacement Letter

Last 24 months

PM Policy Replacement Letter

Last 24 months

Planned Increase in Protection Notice

Last 24 months

Policy Anniversary Statement

Last 24 months

Policy Illustration

Last 24 months
Policy Ownership Transfer Letter Last 24 months

Policy Ownership Transfer (Legacy Choice) Reminder

 Last 24 months
Policy Value Refund Notice Last 24 months
Policy Loan Notice Last 24 months
Policy Loan Repayment Confirmation Notice Last 24 months
Policy Surrender Notice Last 24 months

Policy Value Transfer Notice

Last 24 months

Policy Value Withdrawal Notice

Last 24 months
Premium Adjustment Notice Last 24 months
Premium Allocation Change Notice Last 24 months
Premium Holiday Termination Notice

Last 24 months

PPS/Internet Banking Payment Refund Letter

 Last 24 months

Subscription Notice

Last 24 months
Suspension of Regular Withdrawal Instruction Letter

Last 24 months

Switching Notice

Last 24 months
Terminal Bonus Realization Notice Last 24 months

Benefit Upgrade Letter#

 During policy in force

Confirmation of Eligibility for Promotion Enrolment

 During policy in force

Notice of benefit enhancement of layered benefit(s)*

During policy in force
Regular Top-up Premium Setup / Change Confirmation Letter Last 24 months

Renewal Notice

During policy in force

Supplementary Benefit Coverage Continuation Arrangement Notice

 During policy in force

Policy endorsement

  • Benefit Step-Up Endorsement
  • Change of Life Insured Endorsement
  • Contingent Life Insured Endorsement
  • Death Benefit Settlement Option Endorsement
  • Incapacity Care Service Endorsement
  • Increasing Investment Option Endorsement
  • Inflation Protector Option Endorsement
  • Policy Change Endorsement
  • Policy Reinstatement Endorsement
  • Premium Offset Endorsement
  • Premium Prepayment Endorsement
  • SuccessivePolicyowner Endorsement
  • Successive Policyowner (with Legacy Choice) Endorsement
 During policy in force



Wealth Management e-Statement /e-Notice

Statements & notices
Retention period

Notice for Distribution of Payout Distribution Investment Choice

Last 12 months
Change of Collateral Assignment Confirmation Letter Last 24 months

Confirmation of Beneficiary Designation

Last 24 months
Confirmation of Change of Regular Withdrawal Last 24 months

Confirmation of Change of Payment Mode/Method

Last 24 months

Confirmation of Direct Debit Authorization Setup

Last 24 months
Confirmation of Regular Withdrawal Instruction Change Last 24 months
Disbursement Notice

Last 24 months

Important Notice regarding your Financial Needs Analysis

Last 24 months

PM Policy Replacement Letter

Last 24 months
Policy Statement Last 24 months
Policy Surrender Notice Last 24 months
Redemption Notice

Last 24 months
Regular Auto-Switching Arrangement Confirmation Letter Last 24 months
Regular Top-up Premium Setup / Change Confirmation Letter Last 24 months

Subscription Notice

Last 24 months

Switching Notice

Last 24 months

Please login to our Manulife Hong Kong website and go to “e-Statement / e-Notice settings” page to see which of your policy(ies) is/are classified as individual insurance and/or wealth management policies (if any).

Notes:

  1. Please note that the following paper notices (where applicable) have been replaced by SMS notifications (applicable if you have provided Manulife with a valid Hong Kong, Macau or China mobile number). You can also view the relevant e-Notices online:

    •        Confirmation of Direct Debit Authorization Setup (For policy issued in HK only)
    •        Notice for Distribution of Payout Distribution Investment Choice
    •        Payment Confirmation Notice

    For customers who receive the “Notice for Distribution of Payout Distribution Investment Choice”, the same information including transaction date and payout amount will also be summarized on the “Policy Statement” issued on quarterly basis.

  2. All Policy Illustrations (where applicable) are issued digitally (replacing mailed paper policy illustrations) from 8 November 2021, unless otherwise specified.

  3. *Please note that the “Notice of benefit enhancement of layered benefit(s)” is only applicable to policies of Manulife First VHIS Flexi Plan that provide layered benefits for certain specified health condition(s). This notice can be viewed by applicable customers via selecting “Manulife First VHIS Flexi Plan” on the “Home” page, then clicking “View policy contract” under the “Policy information”.

  4. #This letter shall form part of the policy contract.

If you encounter any problems or require special support, please contact us.

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