Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

View more
Important Notice

In view of the latest anti-pandemic measures launched by the Macao SAR Government, and an updated circular issued by the Monetary Authority of Macao on June 26, 2022 requesting the business outlets of banks and insurance companies to continue suspending public services from June 27, 2022 to July 1, 2022 (Monday to Friday) (the "affected period"), we have made the following arrangements:


• Manulife’s Customer Service Centre on the 14th floor of Circle Square will be temporarily closed during the affected period;
 

• Our Customer Service Hotline (853) 8398 0383 won't be affected and its service hours will remain from 9:00 am to 6:00 pm;
 

• Customers can use “BOCNET” or “ATM” to pay their renewal premium; for policy enquiries, please contact our customer service hotline or your agent for assistance;
 

• If there is any problem with your policy due to late payment of premiums during the affected period, please contact our customer service hotline or your agent for assistance;
 

• Customers can send documents to Manulife (International) Limited (Address: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau).

View more
Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant about suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g. full name of advisor and his/her MPF Registration No.). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 or by email at service_hk@manulife.com for assistance.

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Cashless Day Surgery eService

Manulife Individual Cashless Day Surgery eService

Cashless Day Surgery eService

Exclusively available to customers of Manulife First VHIS Flexi Plan with Major Medical or Major Medical Plus, Manulife Supreme VHIS Flexi Plan ($0 deductible), ManuMaster Healthcare Series/Benefit ($0 deductible) and ManuShine Series/Benefit ($0 deductible), this service1 covers the following day case treatments at our preferred medical service providers2:
  • Endoscopy including OGD and colonoscopy
  • Ophthalmology surgeries such as cataract, trabeculectomy, etc
  • Dermatology surgery – removal of warts

The content of this website does not contain the full terms of the policy, and the full terms can be found in the policy document. The ManuMaster Healthcare Series and ManuShine Healthcare Series are available as basic plans or supplementary benefits.

   

Online platform for one-stop services

Scan the QR code with the assistance of the clinic’s staff

Input basic personal information. Eligible customers can apply online immediately3

You will be notified of the result of your application3 and cashless amount4 within 3 working days

To learn more about the designated medical specialists available for your selection, please contact your Manulife Financial Advisor or call the Manulife Customer Service Hotline 2108 1188 for the full list of preferred specialists.

  1. This service is a special administrative arrangement and not a regular product feature. Manulife reserves the right to terminate this service at any time without prior notice.
  2. For the latest information on the preferred medical service providers, please contact your insurance agent or call the Manulife Customer Service Hotline.
  3. If your pre-approval application is declined, you will be required to pay the pre-consultation fee at the day case surgery center. 
  4. For fees not included in your coverage, please pay the day surgery center directly.
  5. Please visit the website of Office for Regulation of Private Healthcare Facilities under Department of Health https://www.directory.orphf.gov.hk/Directory/en/Home/Home for licensing status of day procedure center.