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Talk to our experts

Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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HealthCompanion

Manulife believes in the importance of health in life. As your lifelong health partner, we are committed to supporting you at different stages of your wellness journey—from everyday health maintenance to treatment and recovery.

Through our holistic value‑added health support, we assist you to stay well, detect health issues early, and navigate care with confidence. Our professional healthcare team and trusted service partners work alongside you, offering guidance, clarity, and reassurance when you need it most.

Whether you are building healthier habits, accessing specialist care, or focusing on recovery, Manulife provides comprehensive support designed to help you live a healthier and more secure life.

Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Team
  • Personalized support throughout treatment and recovery journey
  • Dedicated healthcare manager assists with obtaining accessing second medical opinions
24-Hour Mental Wellness Support Hotline
  • Free access to professional counselling psychologists
  • Assist with stress management, anxiety, emotional concerns, and mental health needs
Day Surgery Cashless Service
  • Applicable for designated day surgeries at our Healthcare Network Provider(s)
  • Support cashless arrangement for pre-approved medical expenses 
Inpatient Cashless Service
  • Provide dedicated support for cashless arrangement for inpatient treatment
  • Coordinate with Healthcare Network Provider(s) on pre‑approval, billing, and admin
Outpatient Cancer Treatment Cashless Service
  • Help reduce financial pressure from cancer medical expenses through cashless arrangement
International Medical Assistance / Worldwide Emergency Assistance
  • 24‑hour international emergency support
  • Comprehensive medical assistance and non‑medical assistance
Cancer Drug Support Service
  • Access cancer medications available in the Chinese Mainland
  • Help reduce medication expenses and provide peace of mind
Healthcare Hotline
  • Book outpatient and inpatient consultations at hospital(s) in the Chinese Mainland
  • Added convenience without the worry of booking or queuing
Second Medical Opinion
  • Offer free, one-time Second Medical Opinion from our partnered hospital(s)
Waiver of coinsurance for prescribed diagnostic imaging tests
  • Applicable to Manulife First VHIS Flexi Plan
  • No coinsurance applied if the test is performed at Designated Diagnostic Imaging Centres
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
24-Hour Mental Wellness Support Hotline
  • Free access to professional counselling psychologists
  • Assist with stress management, anxiety, emotional concerns, and mental health needs
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Team
  • Personalized support throughout treatment and recovery journey
  • Dedicated healthcare manager assists with obtaining accessing second medical opinions
24-Hour Mental Wellness Support Hotline
  • Free access to professional counselling psychologists
  • Assist with stress management, anxiety, emotional concerns, and mental health needs
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider
Healthcare Hotline
  • Access to qualified healthcare professionals 
  • Offer health information, clarify medical terms, assist choice of suitable service provider

   

Check the HealthCompanion service(s) I’m eligible for

The above services (except “Waiver of coinsurance for prescribed diagnostic imaging tests” which is part of the product feature of Manulife First VHIS Flexi Plan) shall only be constituted as a value-added service provided by Manulife and/or third-party service providers and not form part of the contractual benefits nor insurance policies. Such services are available only to insured persons covered under the respective designated eligible plans and are subject to the relevant eligibility criteria (where applicable). Details of the designated eligible plans and eligibility requirements are set out on the relevant service Details page. The above services are subject to terms and conditions set out on relevant service details page. Manulife reserves the right to amend or terminate these services at any time without prior notice.

The content here does not contain all the terms and conditions of policies, and the full terms and conditions are set out in the policy document(s). Before making a purchase, you should read the policy provisions for the exact terms and conditions that apply to the relevant products. You can ask us for a copy.

For the avoidance of doubt, the use of these services does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies).

For the avoidance of doubt, undergoing the prescribed diagnostic imaging tests at our Designated Diagnostic Imaging Centre (previously known as Designated Network Imaging Centre) does not imply any expenses or diagnoses associated with these services are covered in any of your insurance policy(ies). “Waiver of coinsurance for prescribed diagnostic imaging tests” is subject to the terms and conditions. For more details, please refer to the relevant webpage.

For product details and key product risks, please refer to the relevant product leaflet.

For complete product information of VHIS plans, please visit our website at www.manulife.com.hk.

For policy enquiries, please contact your Manulife insurance advisor.

This webpage is for view in Hong Kong and Macau only, but not in the Chinese Mainland.

Can’t find what you’re looking for? You may also explore our Extended Medical Support