VHIS Claimable Amount Estimator

Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method” is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

Thank you for your continued support!

December 5, 2025

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

Thank you for your continued support!

December 5, 2025

Pre-assessment Service and Cashless Service

Before the insured person receives medical services, we can provide an estimate of the amount that may be claimed under your VHIS policy. If your VHIS coverage includes “supplementary medical benefit”, a preliminary assessment will also be conducted. No supplementary medical coinsurance shall be applied if the medical services are received in Hong Kong and the preliminary assessment is issued by Manulife (applicable to plans with supplementary medical benefit only).

The content of the website does not contain the full terms of the policy(ies) and the full terms can be found in the corresponding policy document(s).

Take just a few simple steps to get the claimable amount estimate / preliminary assessment for your upcoming hospitalization / surgery:

Download VHIS Claimable Amount Estimate / Preliminary Request Form

Have the attending physician/surgeon complete the form

Submit the completed form through Manulife Hong Kong website or mobile app - Apply for pre-assessment at least 5 working days before admission / surgery

You will receive a reply from Manulife

Submit your claim according to the Claim Procedures

Remark:

This guideline is only applicable for Manulife Hong Kong website or mobile app - Apply for pre-assessment submission. If you would like to submit by another channel, please contact your Manulife advisor for assistance.

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