Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Understanding Your Participating Policy
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Understanding Your Participating Policy

Pre-assessment Service and Cashless Service

Before the insured person receives medical services, we can provide an estimate of the amount that may be claimed under your VHIS policy. If your VHIS coverage includes “supplementary medical benefit”, a preliminary assessment will also be conducted. No supplementary medical coinsurance shall be applied if the medical services are received in Hong Kong and the preliminary assessment is issued by Manulife (applicable to plans with supplementary medical benefit only).

The content of the website does not contain the full terms of the policy(ies) and the full terms can be found in the corresponding policy document(s).

Take just a few simple steps to get the claimable amount estimate / preliminary assessment for your upcoming hospitalization / surgery:

Download VHIS Claimable Amount Estimate / Preliminary Request Form

Have the attending physician/surgeon complete the form 

Submit the completed form through ClaimSimple – Pre-assessment at least 5 working days before admission / surgery

You will receive a reply from Manulife

Submit your claim according to the Claim Procedures

Remark:

This guideline is only applicable for ClaimSimple- Pre-assessment submission. If you would like to submit by another channel, please contact your Manulife advisor for assistance. 

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