Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more
Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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ClaimSimple.hk

Manulife eClaim ClaimSimple hk for Individual Claims

The brand new upgraded ClaimSimple.hk

Supports 3 key services - Manulife eClaims, Find My Doctor and My Medical Card, to let you enjoy true one-stop convenience! So you can look forward to a faster, simpler experience every time.

Outpatient and hospitalization claims upto HKD3,000 can now be made through ClaimSimple

 

With our eClaims online medical claim service, individual and group medical policy customers1 can make claims for outpatient expenses not exceeding HKD3,000 and hospitalization expenses not exceeding HKD3,0002. Claims can be approved in as little as a few minutes. We’ll even provide SMS updates on the status of their claims.

 

A submission can be made in 3 simple steps and 1 minute. No app to download, no password login, no form to fill out3, and no need to submit original documents4.

 

Make a claim in 3 simple steps:

 

  • ID Card or passport number
  • Date of birth
  • Outpatient or hospitalization treatment
  • Receipts
  • Other documents (if applicable)

  

We provide comprehensive information on doctors for selected group medical policy customers. You can also search by location, medical specialty, etc. The doctor’s name, clinic address, location map, phone number and office hours are all included for your easy, at-a-glance reference!

  

If you are a selected group medical insurance customer, you can simply download and use your medical card at the doctor’s office. No more worries about losing or forgetting to bring your medical card from now on. Other benefits include:

  • no filing of claims
  • no waiting period for reimbursement


Experience one-stop convenience now!

claimsimple.hk


For enquiry, please contact your Manulife agent or call our Customer Service Hotline: (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau). For more information, please see the terms & conditions on www.claimsimple.hk

  1. Applicable to individual and insured member of group medical policies only. Manulife may, without prior notification, offer or suspend the service at its discretion.
  2. For outpatient: each receipt amount up to HKD3,000. Outpatient claims cover consultations with general practitioners or specialists, Chinese medical practitioners, x-ray and laboratory fees, etc. For hospitalization: each receipt amount up to HKD3,000; hospitalization claims cover hospitalization or outpatient surgery, pre- and post-hospitalization care, etc.
  3. Applicable to outpatient claims only.
  4. Please keep your original receipts and documents for 90 days upon completion of the claim as we may request them for verification.
  5. For use by Manulife group medical insurance customers searching for doctors in the Manulife network.
  6. For use by Manulife group medical insurance customers during their consultations with doctors in the Manulife network.