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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30 pm on Wednesday, December 24 (Christmas Eve), and Wednesday, December 31 (New Year’s Eve).

View more

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30 pm on Wednesday, December 24 (Christmas Eve), and Wednesday, December 31 (New Year’s Eve).

View more
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Online Redemption

Mutual Funds / Unit Trusts

Step 1: Click “My Portfolio” at the top, then click “Redemption” under "Wealth Management".

Step 2: Select an Investment Funds account to place a fund redemption order.

Step 3: Two-factor authentication is mandatory for all online dealing orders. Please ensure your mobile phone is switched on to receive a one-time PIN (OTP) via SMS.

Please enter the OTP and Transaction Password, and then click the “NEXT” button.

Step 4: Read the Important Notes, check the confirmation boxes and click the “ACCEPT” button.

Step 5:

  1. Choose the payment currency (Only applicable to Manulife Global Fund and Manulife Advanced Fund SPC);
  2. Check the box(es) to select fund(s) you wish to redeem.
  3. Choose one of the redemption options, input the redemption amount or number of units as required.
  4. Click the “Continue” button.

Step 6: Select the payment method and the payment currency available.

Confirm the bank account details, if applicable , and click the “Continue” button.

Step 7: Read the declarations, check the confirmation box and click the “ACCEPT” button.

Step 8: Review details and click the “Confirm” button to submit the instruction.

Step 9: After your submission is completed, a reference number will be assigned and displayed on the screen. You may click the “SAVE AS PDF” button to keep a record.

Step 10: You may click “Transaction Log” under “Wealth Management”, and then click the Transaction Description hyperlink to check the transaction status and details.