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Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Important Notice

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife First VHIS Flexi Plan

Manulife First Flexi Plan for VHIS Health Insurance

Designated Voluntary Health Insurance Scheme (VHIS) plans – Enjoy a premium discount for up to 2 policy years

In addition to Manulife Shelter VHIS Standard Plan, we offer Manulife First VHIS Flexi Plan with more extensive protection to bring you enhanced benefit. It is a VHIS Flexi Plan certified by the Health Bureau of the Hong Kong Special Administrative Region with guaranteed lifetime renewal. On top of dedicated protection, the plan offers different plan levels with enhanced benefits such as isolation room, hospital companion bed, outpatient kidney dialysis, post-confinement home nursing and emergency outpatient care to give you the flexibility to choose the coverage that best suits your needs.

The content of this website does not contain the full terms of the policy, and the full terms can be found in the policy document.



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Manulife First VHIS Flexi Plan

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    Dear {Salutation} {FirstName} {LastName}

    Your personal enquiry number: {ReferenceID}

     

    We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.

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    Hospitals offer various accommodation options with different facilities, and the categorisation used by the hospitals may be different from the definitions in the relevant policy/benefit provisions. If you are unsure of whether a particular accommodation option meets the relevant ward class definitions under these policy/benefit provisions, please contact Manulife before confinement.

    Manulife First VHIS Flexi Plan is an indemnity hospital insurance product provided and underwritten by Manulife. The above provides only general information on this product. It does not form part of the policy and does not contain full terms of the policy. You should read the policy provisions for the exact terms and conditions that apply to this product. To view the policy provisions, please visit our website www.manulife.com.hk. You can ask us for a copy.

    Minor revision to policy terms and conditions related to layered benefits

    Some VHIS policies that are migrated from non-VHIS policies are now providing layered benefits for certain specified health conditions. The wording of the relevant policy terms and conditions will be slightly revised in the light of the scheme requirements of VHIS, and the affected policy holders will be informed shortly. In the meantime, if customers want to know whether your VHIS policy is subject to such revision and the related details, please contact the customer service at 2108 1333.

    Inclusion of value-added taxes and goods and services taxes as Eligible Expenses under VHIS Certified Plans

    With respect of any Eligible Expenses under the VHIS Certified Plans incurred on or after 1 March 2022, Eligible Expenses shall include value-added taxes and goods and services taxes (“VAT and GST”) (if any) charged or imposed on the relevant medical expenses incurred, subject to the Terms and Benefits applicable in the relevant Certified Plans. The relevant Supplement will be sent to all policy holders concerned upon policy renewal.

    Inclusion of public hospitals and private hospitals in Hong Kong in the definition of Hospital under VHIS policy terms & conditions

    With effect from 1 April, 2023, the definition of "Hospital" in Part 8 "Definition" of your VHIS policy terms and conditions shall be refined to make clear that it shall include public hospitals as defined in the Hospital Authority Ordinance (Cap. 113 of the Laws of Hong Kong) and hospitals for which a licence is issued under the Private Healthcare Facilities Ordinance (Cap. 633 of the Laws of Hong Kong), subject to other conditions of (b), (c) and (d) in the definition. The relevant Supplement will be sent to all policy holders concerned on or before the respective policy renewals from 1 April 2023.

     

    For any queries, please contact the customer service at 2108 1333.

    1. Any medical service involving more than 1 disability within the same policy year shall be subject to 1 benefit limit for supplementary medical benefit. The benefit limit shall be counted anew for each medical service concerning the same disability in the same policy year provided that the relevant medical service performed on the insured person does not occur within 90 consecutive days following the last date of the previous medical service in relation to the same disability. For details, please refer to ‘Benefit limits for supplementary medical benefit’ section in the Supplement for Enhanced Benefits.
    2. The Major Medical benefit of annual benefit limit up to HKD250,000 per disability per policy per year is applicable to the insured person aged below 76.
    3. Supplementary medical benefit covers the eligible excess expenses under Room and board, Miscellaneous charges, Attending doctor's visit fee, Specialist's fee, Intensive care, Surgeon's fee, Anaesthetist's fee and Operating theatre charges under Basic benefits; as well as the eligible excess expenses of Emergency outpatient care under Enhanced benefits. For Room and board, Attending doctor's visit fee and Intensive care under Basic benefits, this benefit shall be payable after exceeding the limit on the number of days as stated under respective benefit items of Basic benefits as stated in the Benefit Schedule, subject to the respective ‘per day’ limits of this benefit as stated in the Benefit Schedule. For Miscellaneous charges, Specialist's fee, Surgeon's fee, Anaesthetist's fee and Operation Theatre charges under Basic benefits and Emergency outpatient care under Enhanced benefits, this benefit shall be payable after exceeding the benefit limit as stated under respective benefit items of Basic benefits and Enhanced benefits as stated in the Benefit Schedule.
    4. The Major Medical Plus benefit of annual benefit limit up to HKD525,000 per disability per policy per year is applicable to the insured person aged below 76.
    5. Treatments covered here only include radiotherapy, chemotherapy, targeted therapy, immunotherapy and hormonal therapy.
    6. No supplementary medical coinsurance shall be applied if the medical services are received in Hong Kong and preliminary assessment is issued by the Company.
    7. International medical assistance does not form part of this VHIS certified plan. It is provided by a third party service provider which is an independent contractor and is not our agent. We shall make no representation, warranty or undertaking as to the availability of any medical opinions given by the medical service provider or any services given by the service provider. We shall not be liable for any fault, negligence and/or default in the services provided by the service provider. This service may be subject to service charges payable to and determined by the third party service provider from time to time. The Company will not be liable for any transactions therein or any default in the services offered by the third party service provider. The services may change from time to time.
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