Talk to our experts
Talk to our experts

Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
We are pleased to share an exciting development regarding Manulife (International) Limited (“MIL”). Starting from November 2025, MIL will officially re-domicile from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection will remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, will remain unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. If you have any dispute, please notify us in writing within 30 days from the date of this notice. For details about this change, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), visit our website at manulife.com.hk, or email us at re-domiciliation@manulife.com. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

June 6, 2025

View more

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
We are pleased to share an exciting development regarding Manulife (International) Limited (“MIL”). Starting from November 2025, MIL will officially re-domicile from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection will remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, will remain unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. If you have any dispute, please notify us in writing within 30 days from the date of this notice. For details about this change, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), visit our website at manulife.com.hk, or email us at re-domiciliation@manulife.com. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

June 6, 2025

View more

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more
Confirm
Skip to main content Skip to notification content
Back

Are you looking for:

Manulife Products
Manulife Products
Manulife Products
Premium Exchange Rates
Premium Exchange Rates
Form library
Form library
File a claim
File a claim
Make a payment
Make a payment
Understanding Your Participating Policy
Understanding Your Participating Policy
Understanding Your Participating Policy

DISCLAIMER

  • This link will bring you to a third party website, owned and operated by an independent party over which we have no control ("3rd Party Website"). Any link you follow to or from the 3rd Party Website will be at your own risk. Any use of the 3rd Party Website will be subject to, and any information you provide will be governed by, the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.
  • Unless otherwise expressly agreed in writing, Manulife (International) Limited and its affiliates (collectively "Manulife") are not in any way associated with the owner or operator of the 3rd Party Website or responsible or liable for the goods and services offered by them or for anything in connection with such 3rd Party Website. Manulife does not endorse or approve and makes no warranties, representations or undertakings relating to the content of the 3rd Party Website.
  • In addition to the terms stated in Manulife's Legal Notices, Manulife disclaims liability for any loss, damage and any other consequence resulting directly or indirectly from or relating to your access to the 3rd Party Website or any information that you may provide or any transaction conducted on or via the 3rd Party Website or the failure of any information, goods or services posted or offered at the 3rd Party Website or any error, omission or misrepresentation on the 3rd Party Website or any computer virus arising or system failure associated with the 3rd Party Website.
  • In the event of any inconsistency between the terms herein / the Manulife's Legal Notices and the terms on the 3rd Party Website, the terms herein / the Manulife's Legal Notices will prevail.
  • Manulife reserves the right to approve any hyperlink or framing arrangement with third parties and no links to or framing arrangements of our Manulife Home, Group or related sites should be created prior to confirmation of such approval from Manulife. In the absence of such approval, Manulife reserves the right to prevent direct access to visitors who have been directed to Manulife via links from sites that it reasonably believes have not been approved in this way.
  • If you have any questions with regard to this message, please call the Manulife Member Hotline on 2108 1388/ Employer Hotline on 2108 1234.
  • By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Manulife's Legal Notices.

Important Notice

The target onboarding date for Manulife Global Select (MPF) Scheme to the eMPF Platform (“eMPF”) is 6 November 2025*. From this date onward, all MPF administration services will be handled by the eMPF. Manulife will cease accepting administration instructions after the respective service cut-off dates. Please read the Notice to Participating Employers and Members for details.

 

Instruction

Valid Instruction received by us on or before:

Members

(1) Member Enrollment

(i) Personal Account

(ii) Self-employed Person

(iii) Special Voluntary Contribution

(iv) Tax Deductible Voluntary Contribution

14 October 2025

(2) Cessation of self-employment and termination of MPF account

(3) Transfer-in

(4) Transfer-out

8 October 2025

(5) Redemption (relating to Claim of Accrued Benefits)

(i) Permanent Departure Claim

(ii) Non-Permanent Departure Claim

 

 

(i) 8 October 2025

(ii) 10 October 2025

(6) Fund switching

before 4:00pm, 23 October 2025

(7) Change of investment choice

(8) Change of details relating to Members

(i) Paper form

(ii) Online platform

 

(i) 14 October 2025

(ii) 23 October 2025


* The date of onboarding to the eMPF is subject to a legal notice published in the Gazette of the Government of the Hong Kong Special Administrative Region.  In case of a subsequent adjustment, we will promptly communicate this to you.

Mandatory Provident Fund (MPF) for Individuals

eMPF hub

Manulife Tax Deductible Voluntary Contributions MPF TVC Account

About the eMPF Platform

Looking for quick registration tips?

Get tips

What is the eMPF Platform?

The eMPF Platform (“eMPF”) is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (“MPFA”). It centralizes and digitalizes all MPF schemes’ administrative processes, enabling you to manage your MPF online.

“Chat eMPF” 3 essential tips for a smooth transition to the eMPF Platform

"The Working MPF Family" – Starter Pack for the eMPF Platform 

eMPF main functions

If you are a scheme member, you can manage a range of MPF administrative processes on eMPF, including:

  • Access multiple MPF accounts’ information
  • Make voluntary contributions
  • Switch funds
  • Transfer/withdraw MPF accrued benefits
  • Consolidate personal accounts
  • Update personal information

For employer, please visit here.

Login to eMPF Platform

Learn more about eMPF Platform

FAQs

Our experts are here to help you!

Talk to our experts

  • I want to contact

    .

  • I am a

    Manulife customer.

    • Manulife does not solicit to offer, offer or sell any insurance or financial product(s) in any jurisdictions outside Hong Kong/ Macau where such solicitation to offer, offer or sale of insurance or financial product(s) is not permitted under the applicable laws and/or regulations. Our financial advisors   may only discuss insurance or financial product matters with you when you are in Hong Kong/ Macau.

  • I have read and accepted Manulife's Terms of use and Personal Information Collection Statement including the use of my personal information provided above.

    • This is a required field

    • Thank you for
    contacting Manulife!


    Dear {Salutation} {FirstName} {LastName}, 

    Your personal enquiry number: {ReferenceID}

     

    We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.

    Oops!
    Please excuse us, something went wrong.

    Sorry, please refresh the page and try again

    Share

    eMPF onboarding schedule & communication pack

    MPF scheme name Manulife RetireChoice (MPF) Scheme Manulife Global Select (MPF) Scheme
    Onboarding date 3 July 2025
    		 6 November 2025# (Target date)

     

    eMPF Communication pack & Important notice

    Communication Pack (Members)

    Communication Pack (Employers)

    Notice to Participating Employers and Scheme Members (April 2025)

    Communication Pack (Members)

    Communication Pack (Registered Employers)

    Communication Pack (Non-registered Employers)

    Notice to Participating Employers and Members (August 2025)

    Notice pursuant to Section 19Q of the Mandatory Provident Fund Schemes Ordinance

    # The date of onboarding to the eMPF is subject to a legal notice published in the Gazette of the Government of the Hong Kong Special Administrative Region. In case of a subsequent adjustment, we will promptly communicate this to you.

    Source: Information from the eMPF website on 12 September 2025. Please visit the eMPF website for the latest schedule. 

    Manulife eMPF Assistance Program

       

    Registration tips

    Registration tips

    Do I need to pay for registering and using eMPF?

    No. It is FREE to register and use eMPF.

    What do I need for eMPF registration?

    To complete your registration, you'll need your Hong Kong Identity Card (HKID), personal mobile phone, and email address.

     

     If you're an "iAM Smart" app user, you can verify your identity directly through the app during registration.

    Can I register eMPF with my passport?

    The eMPF currently does NOT support registration with a passport.

     

    If your MPF account is enrolled with a passport in the trustee’s current records, please update your identity document to your HKID before onboarding. This will help you to complete registration and receive eMPF communications electronically.

    Do I need to register again if I have multiple MPF accounts?

    You only need to register once for eMPF to manage all your MPF accounts that have been onboarded to the eMPF.

    When can I view my accounts details after registration?

    Simply log in with your eMPF ID to view your account details after your MPF scheme has been onboarded to the eMPF.

    Can I register after my MPF scheme’s onboarding date?

    Please complete your registration on or before the onboarding date. Otherwise, you may be required to submit documents and instructions to eMPF via paper form by mail or in person.

    What should I pay attention to before my scheme onboards?

    Be aware of the early cut-off dates for submitting various instructions to the administrator before onboarding. If you submit instructions after the cut-off dates, the instructions may either be delayed in handling or rejected. Please refer to the communications pack and important notice for details.

    How can I make sure my MPF account information can be transferred to eMPF smoothly?

    Please ensure your name, date of birth and HKID number are the same on your HKID and the trustee’s records. ​Inconsistencies, such as the addition of spaces, hyphens and English names, may result in the creation of multiple eMPF IDs, affecting your MPF account management. You are encouraged to update your records with your trustee before the MPF onboarding if any discrepancies are identified.

     

    Examples of inconsistencies:

    Name on HKID card​
    Name in Manulife’s record​
    AU-YEUNG, Siu Keung​
    AU YEUNG, Siu Keung​
    CHAN, Tai Man​
    CHAN, Tai Man Peter​

    eMPF FAQs

    eMPF Platform enquiry

    eMPF customer service hotline

    Hotline number

    (852) 183 2622
     

    Office Hours:

    Monday to Friday 9:00 am to 7:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed

    eMPF fax number

    (852) 3197 2988

     

    eMPF email address 

    enquiry@support.empf.org.hk

    eMPF website

    https://www.empf.org.hk/

    eMPF postal address

    PO Box 98929 Tsim Sha Tsui Post Office

    eMPF service centres

    Hong Kong Island:

    Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong

     

    Kowloon:

    Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon

     

    New Territories:

    Suite 1802A, 18/F, Tower 2, Nina Tower, No.8 Yeung Uk Road, Tsuen Wan, New Territories

     

    Office Hours:

    Monday to Friday 9:00 am to 6:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed

    Manulife Global Select (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    Member Hotline

    (852) 2108 1388

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Employer Hotline

    (852) 2108 1234

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Manulife RetireChoice (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    (Operated by Bank Consortium Trust Company Limited)

    Manulife MPF Members’ Direct

    (852) 2298 9000

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm

    Manulife MPF Employers’ Direct

    (852) 2298 9098

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm

    ABOUT US

    Smooth Transition to eMPF Platform for Members

    PRODUCT

    Smooth Transition to eMPF Platform for Members

    SERVICES

    Smooth Transition to eMPF Platform for Members

    GOALS

    Smooth Transition to eMPF Platform for Members

    Terms of Use      Privacy Policy

    © 2002-2025 Manulife (International) Limited (Incorporated in Bermuda with limited liability)

    Global