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Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
We are pleased to share an exciting development regarding Manulife (International) Limited (“MIL”). Starting from November 2025, MIL will officially re-domicile from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection will remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, will remain unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. If you have any dispute, please notify us in writing within 30 days from the date of this notice. For details about this change, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), visit our website at manulife.com.hk, or email us at re-domiciliation@manulife.com. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

June 6, 2025

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Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
We are pleased to share an exciting development regarding Manulife (International) Limited (“MIL”). Starting from November 2025, MIL will officially re-domicile from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection will remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, will remain unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. If you have any dispute, please notify us in writing within 30 days from the date of this notice. For details about this change, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), visit our website at manulife.com.hk, or email us at re-domiciliation@manulife.com. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

June 6, 2025

View more

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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eMPF hub

Manulife Tax Deductible Voluntary Contributions MPF TVC Account

Looking for quick registration tips?

What is the eMPF Platform?

The eMPF Platform (“eMPF”) is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (“MPFA”). It centralizes and digitalizes all MPF schemes’ administrative processes, enabling you to manage your MPF online.

eMPF main functions

If you are a scheme member, you can manage a range of MPF administrative processes on eMPF, including:

  • Access multiple MPF accounts’ information
  • Make voluntary contributions
  • Switch funds
  • Transfer/withdraw MPF accrued benefits
  • Consolidate personal accounts
  • Update personal information

Our experts are here to help you!

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    Dear {Salutation} {FirstName} {LastName}

    Your personal enquiry number: {ReferenceID}

     

    We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.

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    eMPF onboarding schedule & communication pack

    The date of onboarding to the eMPF is subject to a legal notice published in the Gazette of the Government of the Hong Kong Special Administrative Region. In case of a subsequent adjustment, we will promptly communicate this to you.

    Source: Information from the eMPF website on 12 September 2025. Please visit the eMPF website for the latest schedule

    Manulife eMPF Assistance Program

       

    Registration tips

    No. It is FREE to register and use eMPF.

    To complete your registration, you'll need your Hong Kong Identity Card (HKID), personal mobile phone, and email address.

     

     If you're an "iAM Smart" app user, you can verify your identity directly through the app during registration.

    The eMPF currently does NOT support registration with a passport.

     

    If your MPF account is enrolled with a passport in the trustee’s current records, please update your identity document to your HKID before onboarding. This will help you to complete registration and receive eMPF communications electronically.

    You only need to register once for eMPF to manage all your MPF accounts that have been onboarded to the eMPF.

    Simply log in with your eMPF ID to view your account details after your MPF scheme has been onboarded to the eMPF.

    Please complete your registration on or before the onboarding date. Otherwise, you may be required to submit documents and instructions to eMPF via paper form by mail or in person.

    Be aware of the early cut-off dates for submitting various instructions to the administrator before onboarding. If you submit instructions after the cut-off dates, the instructions may either be delayed in handling or rejected. Please refer to the communications pack and important notice for details.

    Please ensure your name, date of birth and HKID number are the same on your HKID and the trustee’s records. ​Inconsistencies, such as the addition of spaces, hyphens and English names, may result in the creation of multiple eMPF IDs, affecting your MPF account management. You are encouraged to update your records with your trustee before the MPF onboarding if any discrepancies are identified.

     

    Examples of inconsistencies:

    Name on HKID card​
    Name in Manulife’s record​
    AU-YEUNG, Siu Keung​
    AU YEUNG, Siu Keung​
    CHAN, Tai Man​
    CHAN, Tai Man Peter​

    eMPF Platform enquiry

    Hotline number

    (852) 183 2622
     

    Office Hours:

    Monday to Friday 9:00 am to 7:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed

    eMPF fax number

    (852) 3197 2988

     

    eMPF email address 

    enquiry@support.empf.org.hk

    PO Box 98929 Tsim Sha Tsui Post Office

    Hong Kong Island:

    Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong

     

    Kowloon:

    Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon

     

    New Territories:

    Suite 1802A, 18/F, Tower 2, Nina Tower, No.8 Yeung Uk Road, Tsuen Wan, New Territories

     

    Office Hours:

    Monday to Friday 9:00 am to 6:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed


    Manulife Global Select (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    (852) 2108 1388

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    (852) 2108 1234

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm


    Manulife RetireChoice (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    (Operated by Bank Consortium Trust Company Limited)

    (852) 2298 9000

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm

    (852) 2298 9098

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm