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Mandatory Provident Fund (MPF) for Individuals

eMPF hub

About the eMPF Platform

What is the eMPF Platform?

The eMPF Platform (“eMPF”) is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (“MPFA”). It centralizes and digitalizes all MPF schemes’ administrative processes, enabling you to manage your MPF online.

"The Working MPF Family" – Starter Pack for the eMPF Platform

Learn more about eMPF Platform

FAQs

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We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.

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eMPF main functions

If you are a scheme member, you can manage a range of MPF administrative processes on eMPF, including:

Access multiple MPF accounts’ information
Make voluntary contributions
Switch funds
Transfer/withdraw MPF accrued benefits
Consolidate personal accounts
Update personal information

For employer, please visit here.

eMPF onboarding schedule & communication pack

MPF scheme name

Manulife RetireChoice (MPF) Scheme

Manulife Global Select (MPF) Scheme

Onboarding date

3 July 2025

October/November 2025 (tentative)

eMPF Communication pack & Important notice

Communication Pack (Members)

Communication Pack (Employers)

Notice to Participating Employers and Scheme Members (April 2025)

To be provided soon

Source: Information from the eMPF website on 25 Apr 2025. Please visit the eMPF website for the latest schedule.

Manulife eMPF Assistance Program

Important dates

To manage your MPF accounts and submit instructions via the new platform, you have to register with the eMPF. This will give you an eMPF ID and the login details needed for the eMPF online platform or eMPF mobile app. To facilitate the smooth transition to the eMPF, please take note of the following and take necessary actions:

Manulife RetireChoice (MPF) Scheme

_Date

_Actions

_{Quick Access}

From 28 April 2025 onwards

Registration with eMPF Platform

(Applicable to all employers and members)

Scan the QR Code or visit eMPF Web Portal below for eMPF Platform registration:

eMPF Web Portal

eMPF Mobile App

From 3 July 2025 onwards

Submission of administration instructions and MPF account enquiries

(Applicable to all employers and members)

Scan the QR Code or visit eMPF website below for accessing eMPF User Guide on eMPF website:

Participating employers

Participating scheme members

From 3 July 2025 onwards

Submission of contribution data and payment instructions

(Applicable to participating employers, self-employed persons, tax deductible voluntary contributions account members and special voluntary contributions account members only)

Scan the QR Code or visit eMPF website below for eMPF Web Portal and eMPF Mobile App login page:

eMPF Web Portal – Participating employers

eMPF Web Portal – Participating scheme members

eMPF Mobile App

^{* This applies to non-registered participating employers and members only. Participating employers and members who have performed registration can log-in to the eMPF Web Portal or eMPF Mobile App and check the account details from 3 July 2025.}

Registration tips

Q1: Do I need to pay for registering and using eMPF?

A1: No. It is free to register and use eMPF.

Q2: What do I need for eMPF registration?

A2: To complete your registration, you'll need your Hong Kong Identity Card (HKID), personal mobile phone and email address.

If you're an "iAM Smart" app user, you can verify your identity directly through the app during registration.

Q3: Can I register eMPF with my passport?

A3: The eMPF currently does not support registration using a passport.

If your MPF account is enrolled with a passport in the trustee’s current record, please update identity document with your HKID before onboarding. This will help you to complete registration and receive eMPF communications electronically.

Q4: Do I need to register again if I have multiple MPF accounts?

A4: No, you only need to register for the eMPF once to manage all your MPF accounts which have got onboard the eMPF.

Q5: When can I view my accounts details after registration?

A5: Simply log in with your eMPF ID to view your account details after your MPF scheme has got onboard to the eMPF.

Q6: Can I register after my MPF scheme’s onboarding date?

A6: Please complete your registration on or before onboarding date. Otherwise, you may require to submit documents and instructions to eMPF via paper form by mailing or in person.

Q7: What should I pay attention to before my scheme onboards?

A7: Be aware of the early cut off dates for submitting various instructions to the administrator before onboarding. If you submit instructions after the cut-off dates, the instructions may either be delayed in handling or rejected. Please refer to the communications pack and important notice for details.

Members’ Registration Station

Need assistance registering your eMPF account? Visit our Members’ Registration Station, where we are ready to guide you through the process and answer any questions regarding registration, your account, or any aspect of the eMPF. This service is for employees, self-employed persons, tax deductible voluntary contributions account members, special voluntary contributions account members and personal account holders.

Schedule for Manulife RetireChoice (MPF) Scheme

^_Date	^_Time	^_Location
12 June 2025 (Thursday)	3:00 pm – 7:00 pm	Manulife Prestige Centre Room 1902-07, 19/F, Tower 5, The Gateway, No. 15 Canton Road, Tsim Sha Tsui, Kowloon
13 June 2025 (Friday)	11:00 am – 3:00 pm	Training Room G, 17/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon
10 July 2025 (Thursday)	11:00 am – 3:00 pm	Eaton Club 3/F, Great Eagle Centre, 23 Harbour Road, Wan Chai, Hong Kong
14 July 2025 (Monday)	3:00 pm – 7:00 pm	Training Room G, 17/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon

For safety reasons, if Typhoon Signal No. 8 or above, or the Black Rainstorm Warning Signal, is still hoisted or has been announced to be hoisted by the Hong Kong Observatory at or after 9:00 AM on the day of the member registration station(s), the corresponding station(s) will be automatically cancelled without further notice. We will update the schedule here as soon as it becomes available.

Support centre

Member's tutorial

FAQs

eMPF Platform enquiry

eMPF customer service hotline

Hotline number

(852) 183 2622

Office Hours:

Monday to Friday 9:00 am to 7:00 pm

Saturday 9:00 am to 1:00 pm

Sundays and Public Holidays: Closed

eMPF fax number

(852) 3197 2988

eMPF email address

enquiry@support.empf.org.hk

eMPF website

https://www.empf.org.hk/

eMPF postal address

PO Box 98929 Tsim Sha Tsui Post Office

eMPF service centres

Hong Kong Island:

Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong

Kowloon:

Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon

New Territories:

Suite 1802A, 18/F, Tower 2, Nina Tower, No.8 Yeung Uk Road, Tsuen Wan, New Territories

Office Hours:

Monday to Friday 9:00 am to 6:00 pm

Saturday 9:00 am to 1:00 pm

Sundays and Public Holidays: Closed

Manulife RetireChoice (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

(Operated by Bank Consortium Trust Company Limited)

Manulife MPF Members’ Direct

(852) 2298 9000

Service Hours :

Monday to Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Manulife MPF Employers’ Direct

(852) 2298 9098

Service Hours :

Monday to Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

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