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Manulife Tax Deductible Voluntary Contributions MPF TVC Account

What is the eMPF Platform?

The eMPF Platform (“eMPF”) is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (“MPFA”). It centralizes and digitalizes all MPF schemes’ administrative processes, enabling you to manage your MPF online.

"The Working MPF Family" – Starter Pack for the eMPF Platform 


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    eMPF main functions

    As an employer, you can manage a range of MPF administrative processes on eMPF, including:

    eMPF onboarding schedule & communication pack

    MPF scheme name Manulife RetireChoice (MPF) Scheme Manulife Global Select (MPF) Scheme
    Onboarding date 3 July 2025
    October/November 2025 (tentative)

     

    eMPF Communication pack & Important notice

    Communication Pack (Members)

    Communication Pack (Employers)

    Notice to Participating Employers and Scheme Members (April 2025)

     

    To be provided soon

    Source: Information from the eMPF website on 25 Apr 2025. Please visit the eMPF website for the latest schedule

    Manulife eMPF Assistance Program

    Important dates

    To manage your MPF accounts and submit instructions via the new platform, you have to register with the eMPF. This will give you an eMPF ID and the login details needed for the eMPF online platform or eMPF mobile app. To facilitate the smooth transition to the eMPF, please take note of the following and take necessary actions:

    Manulife RetireChoice (MPF) Scheme

    Date

    Actions

    Quick Access

    From 28 April 2025 onwards

    Registration with eMPF Platform

    Register with eMPF Platform to facilitate you in managing your MPF account(s) via the eMPF Platform going forward*.

    (Applicable to all employers and members)

    Scan the QR Code or visit eMPF Web Portal below for eMPF Platform registration:

    eMPF Web Portal

    eMPF Mobile App

    From 3 July 2025 onwards

    Submission of administration instructions and MPF account enquiries

    (Applicable to all employers and members)

     

    Scan the QR Code or visit eMPF website below for accessing eMPF User Guide on eMPF website:

    Participating employers

    Participating scheme members

    From 3 July 2025 onwards

    Submission of contribution data and payment instructions

    (Applicable to participating employers, self-employed persons, tax deductible voluntary contributions account members and special voluntary contributions account members only)

    Scan the QR Code or visit eMPF website below for eMPF Web Portal and eMPF Mobile App login page:

    eMPF Web Portal – Participating employers

    eMPF Web Portal – Participating scheme members

     eMPF Mobile App

    * This applies to non-registered participating employers and members only. Participating employers and members who have performed registration can log-in to the eMPF Web Portal or eMPF Mobile App and check the account details from 3 July 2025.


    eMPF Platform enquiry

    Hotline number

    (852) 183 2622
     

    Office Hours:

    Monday to Friday 9:00 am to 7:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed

    eMPF fax number

    (852) 3197 2988

     

    eMPF email address 

    enquiry@support.empf.org.hk

    PO Box 98929 Tsim Sha Tsui Post Office

    Hong Kong Island:

    Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong

     

    Kowloon:

    Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon

     

    New Territories:

    Suite 1802A, 18/F, Tower 2, Nina Tower, No.8 Yeung Uk Road, Tsuen Wan, New Territories

     

    Office Hours:

    Monday to Friday 9:00 am to 6:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed


    Manulife RetireChoice (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    (Operated by Bank Consortium Trust Company Limited)

    (852) 2298 9000

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm

    (852) 2298 9098

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm