Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Important update - Regarding earlier communication about “Update on Employer Online Account Login Method”

The email you previously received on 7 December 2025 and 8 December 2025, regarding “Update on Employer Online Account Login Method”  is applicable only to holders of Group Life and Health Insurance Employer Online Accounts. Customers who are not holders of such accounts may disregard the earlier email and no action is required.

We extend our sincere apologies for any inconvenience this may have caused. For inquiries, please click here to contact us.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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  • This link will bring you to a third party website, owned and operated by an independent party over which we have no control ("3rd Party Website"). Any link you follow to or from the 3rd Party Website will be at your own risk. Any use of the 3rd Party Website will be subject to, and any information you provide will be governed by, the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.
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  • If you have any questions with regard to this message, please call the Manulife Member Hotline on 2108 1388/ Employer Hotline on 2108 1234.
  • By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Manulife's Legal Notices.

DISCLAIMER

  • This link will bring you to a third party website, owned and operated by an independent party over which we have no control ("3rd Party Website"). Any link you follow to or from the 3rd Party Website will be at your own risk. Any use of the 3rd Party Website will be subject to, and any information you provide will be governed by, the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.
  • Unless otherwise expressly agreed in writing, Manulife (International) Limited and its affiliates (collectively "Manulife") are not in any way associated with the owner or operator of the 3rd Party Website or responsible or liable for the goods and services offered by them or for anything in connection with such 3rd Party Website. Manulife does not endorse or approve and makes no warranties, representations or undertakings relating to the content of the 3rd Party Website.
  • In addition to the terms stated in Manulife's Legal Notices, Manulife disclaims liability for any loss, damage and any other consequence resulting directly or indirectly from or relating to your access to the 3rd Party Website or any information that you may provide or any transaction conducted on or via the 3rd Party Website or the failure of any information, goods or services posted or offered at the 3rd Party Website or any error, omission or misrepresentation on the 3rd Party Website or any computer virus arising or system failure associated with the 3rd Party Website.
  • In the event of any inconsistency between the terms herein / the Manulife's Legal Notices and the terms on the 3rd Party Website, the terms herein / the Manulife's Legal Notices will prevail.
  • Manulife reserves the right to approve any hyperlink or framing arrangement with third parties and no links to or framing arrangements of our Manulife Home, Group or related sites should be created prior to confirmation of such approval from Manulife. In the absence of such approval, Manulife reserves the right to prevent direct access to visitors who have been directed to Manulife via links from sites that it reasonably believes have not been approved in this way.
  • If you have any questions with regard to this message, please call the Manulife Member Hotline on 2108 1388/ Employer Hotline on 2108 1234.
  • By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Manulife's Legal Notices.

Important Notice

Manulife Global Select (MPF) Scheme (the “Scheme”) was onboarded to the eMPF Platform (“eMPF”) on 6 November 2025. All MPF administrative services are now handled by eMPF, while Manulife Provident Funds Trust Company Limited ("Manulife") remains the trustee of the Scheme. From now on, you can manage your MPF on eMPF and should no longer submit MPF administration instructions to Manulife. Please read the "Notice to Participating Employers and Members" for details.

 

Please be reminded that the MPF administration instructions received by Manulife through the original channels will lead to rejection of the instructions.

 

If you have any questions regarding scheme administration services, please contact eMPF Platform at (852)183 2622 or email to enquiry@support.empf.org.hk. For more information, please visit eMPF website.

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About the eMPF Platform

Need more guidance on transitioning to the eMPF Platform?

Preparatory tips
eMPF FAQ

What is the eMPF Platform?

The eMPF Platform (“eMPF”) is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (“MPFA”). It centralizes and digitalizes all MPF schemes’ administrative processes, enabling you to manage your MPF online.

"The Working MPF Family" – Starter Pack for the eMPF Platform 

eMPF main functions

As an employer, you can manage a range of MPF administrative processes on eMPF, including:

  • Enroll employees in MPF schemes 
  • Automatically calculate MPF contributions
  • Submit MPF contribution data and make payments
  • Report employee termination and arrange Long Service Payment (LSP) / Severance Payment (SP) offsetting 
  • View transaction and contribution records

For scheme member, please visit here.

Login to eMPF Platform

Learn more about eMPF Platform

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    eMPF onboarding schedule & communication pack

    MPF scheme name Manulife RetireChoice (MPF) Scheme Manulife Global Select (MPF) Scheme
    Onboarding date 3 July 2025
    		 6 November 2025

     

    eMPF Communication pack & Important notice

    Communication Pack (Members)

    Communication Pack (Employers)

    Notice to Participating Employers and Scheme Members (April 2025)

    Communication Pack (Members)

    Communication Pack (Registered Employers)

    Communication Pack (Non-registered Employers)

    Notice to Participating Employers and Members (August 2025)

    Notice pursuant to Section 19Q of the Mandatory Provident Fund Schemes Ordinance

    Source: Information from the eMPF website on 12 September 2025. Please visit the eMPF website for the latest schedule. 

    Manulife eMPF Assistance Program

       

    Preparatory tips

    Preparatory tips

    Confused about preparing for eMPF onboarding? Uncertain about where to begin and what steps to take first? Don't worry, we have you covered. Check out our suggestions below and get ready for smooth transition. Feel free to contact our experts if you have any questions.

    8 tips for smooth eMPF transition

    eMPF FAQs

    eMPF Platform enquiry

    eMPF customer service hotline

    Hotline number

    (852) 183 2622
     

    Office Hours:

    Monday to Friday 9:00 am to 7:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed

    eMPF fax number

    (852) 3197 2988

     

    eMPF email address 

    enquiry@support.empf.org.hk

    eMPF website

    https://www.empf.org.hk/

    eMPF postal address

    PO Box 98929 Tsim Sha Tsui Post Office

    eMPF service centres

    Hong Kong Island:

    Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong

     

    Kowloon:

    Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon

     

    New Territories:

    Suite 1802A, 18/F, Tower 2, Nina Tower, No.8 Yeung Uk Road, Tsuen Wan, New Territories

     

    Office Hours:

    Monday to Friday 9:00 am to 6:00 pm

    Saturday 9:00 am to 1:00 pm

    Sundays and Public Holidays: Closed

    Manulife Global Select (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    Member Hotline

    (852) 2108 1388

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Employer Hotline

    (852) 2108 1234

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Manulife RetireChoice (MPF) Scheme enquiry (including enquiries related to the constituent funds and trustee’s service)

    (Operated by Bank Consortium Trust Company Limited)

    Manulife MPF Members’ Direct

    (852) 2298 9000

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm

    Manulife MPF Employers’ Direct

    (852) 2298 9098

     

    Service Hours : 

    Monday to Friday: 9:00 am - 6:00 pm

    Saturday: 9:00 am - 1:00 pm

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