eMPF FAQ

Please watch the tutorial video from eMPF to learn the steps to register for eMPF.

You can click “Activate your account” on the login page of the eMPF Web Portal or eMPF Mobile App and follow the steps to activate eMPF.

If your company is an existing enrolled employer to MPF scheme, you can input your company name and upload documents issued by your trustee to your company within 6 months preceding the date of registration of the eMPF Platform, such as correspondences or emails in replace of BR/CI.

The eMPF Platform does not support online registration by passport. He/she can visit any of the eMPF Service Centres in person to complete the eMPF registration.

The CAP can be anyone who been appointed by the company via the “Company Authorized Person” Appointment Form or Board Resolution for Authorized Person. The CAP is typically a director or senior officer of the company, i.e. the authorized person signed the participation agreement or listed on Manulife’s record.

Initially, only one person to be the primary CAP to handle the registration with eMPF. After the account has been registered and activated, you can login to the eMPF Platform to add others to be the users. The Maximum number of user accounts per company is 50, including Company Authorized Person, Scheme Authorized Person and other user.

Yes, you do need to register as a member with eMPF separately, even if you are already registered as a CAP. The CAP role is for employer-level access, while member registration is for personal MPF account management.

The following documents are required to be submitted by the Company Authorized Person on behalf of the company to complete eMPF registration:

1. A valid document as proof of registration or existence of your company or organization, such as Business Registration (BR) Certificate or Certificate of Incorporation (CI);

2. "Company Authorized Person" Appointment Form, which is a document to prove that you are authorized to perform the registration for your company or organization.

If you notice that more than one eMPF ID has been generated for your company, or if your Manulife MPF scheme is not visible under your current eMPF ID, this may be due to a discrepancy in the company name registered with different trustees.

For example, if the company name recorded with Manulife differs from that registered with another trustee, the eMPF Platform may treat them as separate entities and assign distinct eMPF IDs.  This can result in fragmented account information and may prevent you from accessing all your MPF schemes under a single login.

To resolve this, we recommend contacting the eMPF Platform to request an eMPF ID consolidation. This process will help unify your company’s records across trustees, enabling seamless access to all MPF account information through one consolidated login.

If you need support or further clarification, please feel free to reach out to us.

Yes, once the new employee completes enrolment, the employer will receive the notification.

New employee enrolment only needs to be completed within 60 days of employment. If the new employee cease employment within 60 days, the employer is not required to make MPF contributions but still need to report termination of that new employee to eMPF platform.

Certified true copies should be certified by any of the following personnel:

(i) a certified public accountant / lawyer / notary public / professional company secretary acceptable to entities of the Trustee of the Scheme;

(ii) a person from any designated channels acceptable by the Trustee of the Scheme (i.e. a financial institution, an auditor, a tax advisor, a trust or company service provider). For details, please contact the Trustee via its website / hotline.

To ensure that your employees can successfully complete the enrolment via the eMPF Platform, it is crucial to enter their personal information accurately. This includes the employee’s HKID number, his/her name as appears on the HKID, and his/her contact information.

The mobile numbers of the employees are mandatory fields that must be provided by the employer. While email addresses are optional, we recommend that employers also provide employees’ email addresses to give eMPF Platform an additional means of contacting employees.

If you have set up a Direct Debit Instruction (DDI) with Manulife, the data of your DDI will be migrated to the eMPF Platform during scheme onboarding. You need not set up the DDI again.

However, kindly note that the direct debit arrangement may differ slightly from Manulife's practice e.g., the Platform may generate multiple direct debit instructions for a single contribution bill/remittance statement when there is incomplete contribution data that requires clarification with the employer.

You can find your DDI information under “Manage Scheme” > “Manage Enrolled Scheme” on the eMPF Web Portal, please check accordingly after the scheme in which the company is participating is onboarded to the eMPF Platform. Alternatively, you can find DDI information under “Manage MPF” > “Manage Enrolled Scheme” on the eMPF Mobile App.

No, the payee name need not be changed. For the payee name on the cheque, you can contact us for further details.

We encourage employees to register with eMPF to facilitate them in managing their MPF. However, whether the employee has registered with eMPF will not affect the contribution process of an employer on the eMPF Platform.

Please watch the tutorial video from eMPF to learn the steps to make contribution for employees

Manulife MPF employers can pay via Cheque, Direct Debit, and Direct Credit (applicable to selected employers only). Please visit the page “Payment Methods” for the details on how to make contributions to the respective MPF schemes via the eMPF Platform.

No. You should submit contribution cheques to eMPF Platform by post (P.O. Box 98929, Tsim Sha Tsui Post Office) or through drop-in box at any of its 3 eMPF service centres:

• Hong Kong Island - Unit 601B, 6/F, Dah Sing Financial Centre, No. 248 Queen's Road East, Wanchai, Hong Kong
• Kowloon - Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon 
• New Territories - Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories). 

You can provide payment information through the eMPF Web Portal under the “Manage Contribution” page. Click “View Submitted Remittance Statements” and then select “Make Payment”, then input the payment information, e.g. name of the bank and cheque number. Please refer to the relevant user guide for details.

If you are using the bulk upload feature in eMPF Platform, you can re-upload a file containing corrected data before submitting the contribution instructions. However, if the data is submitted directly through the Platform, you will not be able to update it directly on the Platform. Instead, you must submit a paper form to request the update.

On or after 6 Nov 2025, employers can download the latest contribution Bulk Upload Template by navigating the “Manage Contribution” on the menu bar on the eMPF Platform and select “View Contribution Period”. Employers can choose the relevant contribution period and payroll group, and click on the “Bulk Upload Contribution Data” button (i.e. the last step when you submitting data to the eMPF Platform), hence download the latest Excel Template. This ensures that the template used is up-to-date and aligned with the current eMPF system requirements.

You can apply via the following channels:

1. Paper application

Go to the eMPF website “Forms Centre" and download the "Offsetting Long Service Payment / Severance Payment Form". Complete the form and have it signed by both the employer and the employee.

Submit to the eMPF Platform by post, fax, email or in person.

Submission channels:
Postal address: PO Box 98929 Tsim Sha Tsui Post Office
Fax number: (852) 3197 2988
Email address: forms@support.empf.org.hk

In person to either of the following eMPF Service Centres:

• Hong Kong Island: Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong
• Kowloon: Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon
• New Territories: Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories

Note: When using the paper form, there is no need to submit additional supporting documents, as the required declarations and information are already included in the form.

2. Online application

After logging in to the Employer Portal, complete and submit the request and the necessary supporting documents through “Manage Employee” > “Terminate Employees”.

The following documents must be uploaded:

• Member Acknowledgement Receipt of LSP/SP payment or LSP/SP entitlement signed by member — to confirm that the employee is aware of and agrees with the offsetting arrangements.
• Proof of Payment — to show that the employer has paid the LSP/SP payment to the employee. 

In respect of the termination of an employee involving Long Service Payment (LSP) / Severance Payment (SP) offsetting, employer can find the latest amount of benefits derived from the employer contribution of the particular employee on the eMPF Platform under “Terminate Employees” after selecting the employee to terminate.

Alternatively, employer can submit written request with supporting documents to the eMPF Platform to obtain such amount Submit to the eMPF Platform by post, fax, email or in person.

Submission channels:
Postal address: PO Box 98929 Tsim Sha Tsui Post Office
Fax number: (852) 3197 2988
Email address: forms@support.empf.org.hk

In person to either of the following eMPF Service Centres:

• Hong Kong Island: Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong
• Kowloon: Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon
• New Territories: Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories

The payment will be refunded by cheque or bank transfer depending on the employer’s choice.

No. The employer is required to manage the user access rights of the Company. If a Company Authorized Person has left the company but their user permissions have not been removed, they can still use their previously granted access on the eMPF Platform.

Therefore, to ensure the security and accuracy of MPF management, it is essential to promptly revoke the access of former or unsuitable authorized persons and designate new representatives. This helps maintain smooth MPF operations on the eMPF Platform without disruptions.

Yes, you can first set the person as an “Other User” (users with no default access rights). Once the user successfully logs into the eMPF Platform, the Company Authorized Person can assign them to access specific pages only and perform designated functions on the eMPF Platform.

To add a scheme authorized person, please complete the Employer Information Change Form and submit it to the eMPF Platform for processing.

After logging into the eMPF Platform, you can view your company details by navigating to:
Manage Scheme → Manage Enrolled Scheme

If any information—such as your scheme authorized person, contact person, company address, or phone number—requires updating, you may make the necessary changes directly within the portal.

To access or update payroll group contact information, please go to:
Payroll Group and Contributions → Payroll Group

For name change of employees, please submit a written request to the eMPF Platform.

Keeping your information up to date helps us serve you better and ensures smooth processing of your MPF-related matters.

Should you have any questions or need assistance, please don’t hesitate to contact us.

If you notice any irregularities in your account, such as zero outstanding contributions for employees who are aged 65 or above, under 18, terminated, or have zero relevant income for the contribution month, these can generally be disregarded—unless you receive an outstanding contribution notice.

However, if you identify any discrepancies such as incorrect member class, payroll group, missing records, or unexpected outstanding contributions, please contact the Manulife hotline at 2108 1234 for assistance.