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Flexible arrangement in response to novel coronavirus infection

  

Simplified claim procedures

We have simplified claim procedures and given priority to out-patient and in-patient claims for Novel Coronavirus infection:

  • Customers may submit claims for diagnosed cases through Manulife’s eClaims platform, www.claimsimple.hk, regardless of the receipt amount.
  • Related claims will be processed as soon as within one working day.
  • Claim eligibility is extended to the hospitals appointed by the Government of the People's Republic of China out of Manulife’s designated hospitals in Mainland China.
  • The claims submission deadline will also be waived.

  

Purchase policies in the comfort of your home

From now until June 30, 2020, we’ve made special arrangements to give you more flexibility to purchase a new product without having to attend face-to-face meetings* with your insurance advisor.
Products which can be purchased under this arrangement included:

  • Voluntary Health Insurance Scheme (VHIS) policy
  • Qualifying Deferred Annuity Policy (QDAP)#
  • Basic plan
    • ManuMaster Healthcare Series
    • ManuGuard Medical Plan
    • ManuEnrich Medical Top-up Plan
    • ManuTerm
    • Take Care Personal Accident Plan 2
  • Supplementary benefits
    • Accidental Death Benefit
    • Cancer Treatment Benefit
    • Cash Assistance Benefit
    • Hospital Income Benefit
    • ManuGuard Medical Benefit
    • ManuTerm Benefit
    • Outpatient Benefit
    • Premium Waiver Benefit
    • Take Care Personal Accident Benefit 2

Please contact your Manulife insurance advisor, broker or financial advisor for more details.

 

* Eligible Hong Kong customers can conduct a non-face to face application process with their insurance advisor and submit the required documents by mail to their insurance advisor for policy application. The cooling-off period of such application will be extended to 30 calendar days. Please contact your insurance advisor for details.

No supplementary benefits can be attached.


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    We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.

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    Or you can call 2510 3941 (for customers of individual insurance) or 2108 1388 (for group medical customers) for any enquiries.


    The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

    View more

    The VHIS Office recently discovered a translation error in the Chinese version of the Schedule of Surgical Procedures of the Certified Plan Policy Template. In the fracture/dislocation section of the Surgical Schedule, “clavicle” on the 8th and 12th items was mistranslated as “scapula” and “scapula” on the 13th item was mistranslated as “clavicle”. Manulife has reviewed and revised the relevant product information of Manulife’s VHIS certified plans upon the VHIS Office’s request, and has revised the Chinese version of the certified plans’ policy provisions accordingly. The English version of the policy provisions is not affected. For any enquiries, please contact Manulife’s service hotline at 2108 1188.

    View more
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